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One of the biggest hacks I have found for improving processes (in any business) is implementing surveys. The 2 key surveys we use are - NPS survey (to identify customer satisfaction levels) - Didn't buy survey (to improve front-end sales) These are extremely easy to create via Google Forms. Ask ChatGPT for the suggestions on questions. Implement. Send!

🤖💻Streamlining Customer Support with AI-Powered KEDB Search Imagine a banking customer service rep struggling to quickly find the right troubleshooting steps to resolve a client's online account access issue. They must sift through dozens of articles in the company's Known Error Database, wasting precious time and potentially providing inaccurate information. But what if your support team had instant access to your KEDB's most relevant guides? With IntelliSearch AI, they can! Our AI platform, FinGeniusAI, integrates seamlessly with your KEDB to: 💡 Instantly surface the right solution   🌟 Provide consistently excellent support   ⏰ Boost first-call resolution (FCR) rates https://lnkd.in/gfbQM7xp Contact us today to learn how we can transform your FI’s customer support operations.  #BankingTechnology #AICustomerSupport #FinServTransformation #KnowledgeManagement #AIAssistants #CustomerExperience #DigitalBanking #FintechInnovation #TechEmpoweredSupport #AITroubleshooter #BankingAIIntegration #CustomerServiceAI #BankingKnowledgeBase #AICustomerService #AIKnowledgeRetrieval 

Latest Edition of CCH Estate Planning Review attached and so how are you using ChatGPT to cut down on the time and to put into layman's terms these tax and estate and gift tax planning changes so that you can in one business day give back concise actionable deliverables to serve your existing new clients better and get more marquee clients from competitors? So with that being said contact me if your office is in the NYC Metro area or LI and or you work for a company or firm that is the same and if I am your RSC I can get you a 29 day comp temp access and don't worry if you get a trends newsletter from another competitive vendor because we can give you a bridge of time till 6.30 so there is no double pay should you like us better than them as you owe to yourself once a year to make sure you have the best library at the best price right? If you are not in the NYC Metro or LI, NY area or your company doesn't have a HQ or physical location in these areas then just go to https://lnkd.in/ezkYU3J and get a 7 day trial to see why we are the best service now!

The new age Customer Service and grievance redresal : Slowly, The grievance redresal is moving from actual customer support to the social media domain. There are hundred of examples people putting their complaints on Social Media like X, LinkedIn, Facebook. Irony is, the head of the organisations or the institutions reply on those grievances. example: > CEO of the company replied and assured resolution. > CP of a state addressing the issue and redirect to respective police station or lower rank to look into the issue immediately. > Ministers of a state addressing issue if there are some tweets on X from "BIG HATS". > X wars are now more common than fight between teenagers in colleges and schools. Why there is a shift? > First and foremost, complicated and automated bot replies. Dial 1, Dial 2, Dial 9 Dial 0 is a frustrating process since ages. While using the services made so easy, support services made equally complicated. >Accountability of support staff are restricted due to SOPs. >Service providers are more concerned on brand reputation than service. On social media , it on the radar of large population. While through channels, its behind the curtains. so chill here. >In social media, 1st response are faster than the support services. Few years back, human interacts, but now bots came into picture. While replacing human with AI bots in support services reduced cost to the company, did it really enhance the service to the customers? India is very fast adopting new services. but I think, organisations or Institutions has yet to do a lot for after sales services. Please comment your thoughts. Do you think there is a large opportunity to improve and change the service quality for the customer to get resolution through proper channel. It is then, there is no requirement of putting complains on social media. What suggestions you want to provide?

End IVRs: Why Making Them Illegal Might Save What’s Left of Customer Service I was with a client on a Zoom call discussing their training needs, and he boasted about their optimization of AI and how their “Customer Contact” center was now fully automated; all calls are handled by an IVR, and for pesky customers (like yours, truly), calls are forwarded to an automated BOT (who or that?) will probably ‘accidentally’ disconnect the call after a specific duration! Talk about the death of Customer Service! In an age where we can have groceries delivered to our doorsteps within hours and cars that almost drive themselves, it’s baffling that we still tolerate the archaic torture device known as the Interactive Voice Response (IVR) system. You know, that robotic voice that greets you with "Your call is important to us" while systematically destroying any remaining faith in humanity. My Proposal: Make IVR Use a Felony It’s high time we recognize IVRs for what they truly are: a crime against sanity. Using IVRs should not just be discouraged; it should be a punishable felony. Here’s a modest proposal: Let’s slap hefty fines on companies that use IVRs, with bonus penalties for every additional menu layer. A World Without IVRs Imagine a world where calling customer service doesn’t automatically raise your blood pressure. A magical place where you don’t have to press 1 for English, only to end up having to press #, *, and 0 until you finally get disconnected—by mistake (they claim!). The “Benefits” of IVRs (Or So They Say) Sure, companies claim that IVRs save money and streamline operations. They boast about efficiency and 24/7 service. But let’s be honest: Has anyone ever started a customer service call excited to interact with a machine with the emotional range of a teaspoon? IVRs: Where Customer Service Goes to Die There’s a special place in corporate hell for people who thought forcing callers to scream “Agent” into their phones was a good user experience. If customer service is about meeting needs, IVRs are the equivalent of saying, "We might help you, but only after you send us a selfie showing you can kiss your elbow." The Real Heroes: Humans Remember the last time you got through to a human after battling an IVR? It was like finding an oasis in the desert. Humans understand sarcasm, urgency, and emotion. They can solve problems without first asking you to unplug your router for the zillionth time. Conclusion: A Call to Arms It’s time for action. We need to band together, march on these corporations, and demand the dismantling of every IVR system in existence. Maybe then, we can start to heal from the collective trauma IVRs have inflicted upon us. In the meantime, keep pressing zero. Maybe, just maybe, you'll get lucky, and an actual human will rescue you from the abyss of automated responses. Until then, let’s keep fighting the good fight—down with IVRs!

In today’s digital environment, customers expect a quick credit approval process to avoid spending non-productive time and effort on mundane tasks such as providing copious information on applications that require manual verification and approval. To meet and exceed customer expectations, businesses need to consider technology adoption of more automated and digtal O2C processes. Click below for 10 tips on how you can use automation-based technologies to improve the customer experience. Read More: ➡ https://lnkd.in/dEeVeYjv Veena Gundavelli, Thomas Dobis, Brian Shappell, CBF, Terry Jordan, Dexter Peavy, Chris Mann, Raghavendra Shankar, Qualikh S A #credit #creditprocess #creditrisk #b2b #b2bcredit #o2c #otc #ordertocash #genai #ai #gia #emagia #aicopilot

If you don't know what to add to your local business homepage or service pages, this chatGPT prompt will help you out. Easy and efficient. Prompt: "What are the biggest worries and concerns of a potential local business customer?" 👉 Price and Value: Customers often worry about whether they are getting good value for their money. They compare prices with competitors and assess the quality and reliability of the products or services. 👉 Quality of Service or Product: There's a concern about the quality of the product or service being offered. Customers want to ensure that what they purchase meets their expectations and needs. 👉 Customer Service: The level of support and customer service is a significant concern. Customers look for businesses that provide helpful, friendly, and efficient service before, during, and after a purchase. 👉 Reputation and Reviews: Potential customers often check online reviews and seek recommendations from others. They worry about the reputation of a business, which heavily influences their decision to engage with it. 👉 Location and Accessibility: For local businesses, how easy it is to access the store or service can be a concern. This includes physical location, parking availability, and even website navigability for digital access. 👉 Safety and Cleanliness: Especially relevant in recent times, customers are concerned about the safety and cleanliness of the places they visit. This includes sanitary practices and adherence to health guidelines. 👉 Return Policies and Guarantees: Customers worry about what happens if they are not satisfied with a purchase. They look for clear, fair return policies and guarantees. What else would you add?

Shoppers hesitate to buy because of doubt. Here’s your secret weapon to preemptively address doubts before they stop sales. Copy/Paste this into ChatGPT or Claude: --- You are tasked with creating an exhaustive list of anticipated doubts and uncertainties that an Amazon customer might have about a specific product. This list will be presented in a tabular format to provide a clear overview of potential customer concerns. The product you will be analyzing is: [INSERT PRODUCT] To complete this task, follow these steps: 1. Carefully consider the product and brainstorm all possible doubts and uncertainties a potential customer might have. Think about various aspects such as:     - Product features and functionality    - Quality and durability    - Price and value for money    - Compatibility with other products or systems    - Shipping and delivery    - Return policy and warranty    - Customer service    - Environmental impact    - Health and safety concerns 2. Categorize these doubts and uncertainties into broader themes or areas of concern. This will help organize the information in a more structured manner. 3. Create a comprehensive table with the following columns:     - Category: The broader theme or area of concern    - Doubt/Uncertainty: A specific question or concern a customer might have    - Explanation: A brief description of why this might be a concern for customers 4. Present your findings in a table format. 5. Be as thorough and comprehensive as possible. Consider various customer perspectives, including those of first-time buyers, experienced users, and customers with specific needs or preferences. 6. Ensure that your table covers a wide range of potential concerns, even if some may seem unlikely or rare. 7. After completing the table, review it to ensure all entries are relevant, clear, and non-repetitive. --- You can adjust this prompt easily to prepare for vendor calls, sales calls, and much more. Try it out and let me know how it works for you. ♻️ Reshare if this was helpful.

ChatGPT can be used for automating customer service, generating content, and engaging with customers on websites and social media. It helps in answering common queries and providing 24/7 support, enhancing customer satisfaction. Example: A small online clothing store uses ChatGPT to handle customer inquiries about order status and return policies, reducing the workload on human staff and providing instant responses. Learn more here: https://lnkd.in/gD4hTfN6 #TechTalkTuesday #SBDC #GCSBDC #SmallBusinessTips #Aiforsmallbusiness #digitalsmallbusiness #Galvestoncountytechtalktuesday

ChatGPT plays a crucial role in digital marketing by helping in automating customer interactions, enhancing personalized communication and providing real-time support. Its ability to understand and respond to queries effectively improves customer engagement and satisfaction, ultimately driving conversions and brand loyalty in the digital landscape. Therefore through this course I learn this importance to improve my knowledge in this scope and completed it successfully.