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Let's talk about how content on your socials & ecommerce site influence in-store sales. Bazaarvoice network data and omnichannel research shows that... 🤳 Shoppers rely on UGC, while shopping online — and in-store. 🤔 The best way to estimate the influence of UGC on in-store sales is to use an industry-specific ROBO (research online and buy offline) multiplier. ...for example, our numbers show that the average ROBO multiplier for the health and beauty industry is $5.26. This means that for every $1 of sales influenced by UGC online, an additional $5.26 of sales is influenced in-store. Make sure you are providing shoppers with an ecommerce and social experience that will make their in-store shopping as easy as possible. Mena Wouters Zarina L Stanford #Bazaarvoice #ugc #ShopperBehavior #EcommerceStrategy #ecommercetrends #reviews #shopperinsights

James Fong, B.Math, MBA

Senior Product Manager | eCommerce Strategist | I help SaaS solutions grow revenue by improving their customer journey and experience.

5mo

I do! We've been conditioned to read reviews and comments before making an online purchase, and then if you can't do that while in-store, then you may delay your purchase until you can read reviews/comments at home and that opens the customer up to buying elsewhere. A simple QR code could bring the in-store shopper to your same online reviews/comments to help them make the purchase decision in-the-moment.

Friedrich H. Homburger

Creating authentic shopping experiences at scale | UGC strategy for EMEA enterprise retail | Full funnel collection, distribution, display and metrics for creator- & consumer generated content

5mo

That moment when you are in a store with poor mobile network and need to run out quickly to get your fair share of UGC before being ready to checkout (happens all the time in south of france)

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