Sorin Alupoaie’s Post

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Building a portfolio of CX apps on Zendesk. Founder @ Swifteq.

Ever had that sinking feeling when a new feature drops and your support team is clueless? Titanic vibes, right? 🥶 Well, I've been there, you've probably been there, and honestly, our customers have definitely been there. Turns out, those panicked handoffs between engineering and support? They don't have to be that way. We wrote a blog post at Swifteq about how to make the whole support handoff process less of a chaotic dumpster fire and more of a...well-oiled machine? Maybe an organized sock drawer? Whatever your organized-thing dreams are, this post has tips: ✅ What info support actually needs (and it's more than you might think) ✅ Handoffs that don't require a million Slack pings ✅ Why bringing support in earlier is a game-changer ...and more! Because let's be real, happier support agents = happier customers. Check out the post and let me know what handoff strategies have worked for your team! https://lnkd.in/eXwEqpyj #customersupport #customerexperience #engineering #handoffs #collaboration

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