Ever had that sinking feeling when a new feature drops and your support team is clueless? Titanic vibes, right? 🥶 Well, I've been there, you've probably been there, and honestly, our customers have definitely been there. Turns out, those panicked handoffs between engineering and support? They don't have to be that way. We wrote a blog post at Swifteq about how to make the whole support handoff process less of a chaotic dumpster fire and more of a...well-oiled machine? Maybe an organized sock drawer? Whatever your organized-thing dreams are, this post has tips: ✅ What info support actually needs (and it's more than you might think) ✅ Handoffs that don't require a million Slack pings ✅ Why bringing support in earlier is a game-changer ...and more! Because let's be real, happier support agents = happier customers. Check out the post and let me know what handoff strategies have worked for your team! https://lnkd.in/eXwEqpyj #customersupport #customerexperience #engineering #handoffs #collaboration
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We think it's time to start talking about what we're building and why in way more detail. So today, we're gonna start writing about the "why" behind every major feature in Yetto. Remember the last time you picked up a tricky conversation from the queue? You did an hour of research, wrangled engineers and product folks who didn't want to be found, wrote detailed notes in case anything happened to you before the customer got the help they needed... but now you're stuck at the last step. Do you set it to "Pending"? Do you "Snooze" it? Is this "On Hold"? Which one do I pick if I don't want it to get lost? Why is this hard? Does it have to be? Let's talk about why, and how we're fixing it. https://lnkd.in/gW_iVY84
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I'm a process geek (there I said it!) I absolutely love process and feel it is crucial to understanding how companies operate and most importantly how you can help make recommendations to solve challenges. So last week I posted about my excitement of working with VirtualOS - well, guess what, I'm focusing on helping businesses improve their processes. Specifically focused on the things that give business owners, or owners of a process, the most pain/headache/pain in the a$$!!!! With that in mind, here is a little graphic I found on the Top Reasons for a Broken Process (in business). If you want to explore how to fix a process, how your processes could be more efficient, or just learn about how this approach could impact your company, DM/email me or click here https://bit.ly/3Zv4Rgz to schedule a brief 15 minute discussion. (It can't hurt to talk a little about process!!!)
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Tech teams enhance productivity by observing and improving the processes of all. By focusing on how we work and making necessary adjustments, we eliminate inefficiencies and achieve better results. Let's commit to continuous observation and improvement to strengthen our productivity. 🚀
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Got a tech problem? We'll fix it fast so you can get back to selling! 🏠💻 Whether you need: Quick advice A few hours of technical help One-time project fix We've got you covered. We'll jump in, get it done, and you can move on with your day. Easy peasy! Not sure if you need help? Let's chat! Book your FREE tech check - link in comments. 🚀 #RealEstateTech #QuickFix #BackToSelling #realsynch #realsynchBI
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Make your workflow easy with Intelligere!
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Collaboration drives success. With #Codebeamer, teams can work seamlessly across the entire product lifecycle, from requirements management to product line engineering. 🤝 Strengthen your collaboration. Read the blog: #EngineeringExcellence #Teamwork #Codebeamer
Platform Solutions vs. Point Solutions: What’s the Difference?
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Not everything always goes according to plan. Sometimes orders will go wrong, plans will go wrong, conversations will go wrong. Always at the time you least expect as well🫣 The most important thing to remember is HOW you fix it. - have you looped in your manager for support? - called the customer/ person and had a conversation? - provided multiple solutions to the problem and given a plan as to how to resolve it? - taken a minute to breathe 🧘♀️ Although when things go wrong it can feel like the world is falling down, it’s still important to remember we are all human beings and not robots (although that would probably make things easier?!) the bad days will pass and things will become easier as long as you do all you can😇🥇 Hope you guys are having a great week ☺️ #hardware #software #services #breathe
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Collaboration drives success. With #Codebeamer, teams can work seamlessly across the entire product lifecycle, from requirements management to product line engineering. 🤝 Strengthen your collaboration. Read the blog: #EngineeringExcellence #Teamwork #Codebeamer
Platform Solutions vs. Point Solutions: What’s the Difference?
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Collaboration drives success. With #Codebeamer, teams can work seamlessly across the entire product lifecycle, from requirements management to product line engineering. 🤝 Strengthen your collaboration. Read the blog: #EngineeringExcellence #Teamwork #Codebeamer
Platform Solutions vs. Point Solutions: What’s the Difference?
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PTC’s ALM platform solutions can provide agility and seamless integration by connecting people, roles, and processes along the software delivery cycle. By embracing this type of holistic approach, organizations can leverage requirements, risk, and test management capabilities in one unified platform. #codebeamer #Integration #DPT
Product Management Executive - Driving Solutions & Strategy for Digital and Sustainable Engineering Transformation | AI/ML | SaaS | Spatial | AR/VR/XR | 3D | CAD | PLM | ALM | IoT
Collaboration drives success. With #Codebeamer, teams can work seamlessly across the entire product lifecycle, from requirements management to product line engineering. 🤝 Strengthen your collaboration. Read the blog: #EngineeringExcellence #Teamwork #Codebeamer
Platform Solutions vs. Point Solutions: What’s the Difference?
share.postbeyond.com
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