Anne Marshall’s Post

I've learned that being the "nice guy" isn't always the best approach in business. Saying no to distractions is crucial for organizational integrity and success. Here's when I say yes: - Flexibility in work hours and arrangements - Empowering team members to make decisions - Encouraging innovation and creativity But here's what I say no to: - Misleading clients for short-term gains - Compromising on ethical practices - Allowing irresponsible behavior towards customers While empathy is vital, it doesn't equate to saying yes all the time. Clear boundaries ensure accountability and responsible behavior from team members. At Taizo.in, we prioritize customer trust and ethical conduct. We allow flexibility but maintain zero tolerance for unethical practices that compromise customer satisfaction. Our commitment to doing what's right has enabled us to assist over 1000 #autocomponents manufacturers in hiring their workforce, fostering long-term partnerships built on integrity and trust. Setting boundaries and prioritizing integrity is crucial for sustainable business growth. How do you handle saying no to distractions in your professional life? If you found this helpful, reshare this post to your network and follow me, Vinoth Mani.

As a sales manager, I am constantly striving for cross-functional team alignment and operational efficiencies. Here’s why these aspects are crucial for our success: 1. Holistic Customer Experience: Cross-functional alignment ensures that every team - from sales to marketing to customer support - is working together towards a common goal. This unified approach translates into a seamless and delightful customer experience at every touchpoint. 2. Enhanced Collaboration: When teams are aligned, communication improves, silos break down, and collaboration flourishes. This synergy not only boosts morale but also drives innovation and problem-solving. 3. Operational Efficiencies: Streamlined processes and efficient operations are the backbone of a high-performing sales team. By optimizing workflows and eliminating bottlenecks, we can focus on what truly matters - providing value to our customers and driving growth. 4. Data-Driven Decisions: With aligned teams, data flows freely across departments, enabling us to make informed decisions based on comprehensive insights. This data-driven approach helps us stay agile and responsive in a competitive market. 5. Scalable Growth: Efficiency and alignment are key to sustainable growth. They allow us to scale our efforts, maximize our resources, and consistently achieve our targets. At the end of the day, the goal is to create an environment where every team member feels empowered and motivated to contribute to our collective success while providing value to our customers throughout the entire customer journey.

In the beginning, don’t judge yourself on: - Fulfillment. - Sales. - Working long hours. Instead, judge yourself on: - Hiring a great team, for cheap. - Talking to the right leads. - Systemizing & Automating. Results always lag behind habits. Focus on processes first, outcomes later.

Money well spent? 😂 In most companies only sales and support ever talk to customers. Which makes most of your interactions trying to convince people to buy or people with problems. Did that market research help? Did it… Inspire your Ops team? Uncover customer language you can use in marketing campaigns? Put faces on CSAT or NPS scores? Help your remote staff turn far-away, abstract outcomes into the tangible difference they make? Connect people more dfeeply to their jobs? Give you tools to collaborate better?

You are the reason your customers are churning. ❌ Well, maybe not you individually. 🤔 A customer is 4 times more likely to leave you for a competitor if the issue is service-related rather than because of price or product. (Bain & Company) The good news: You can also be the reason your customers stay. Empowered teams create loyal customers. Teams that are: ✅ trusted ✅ supported ✅ encouraged to take action ...make all the difference. A customer is 4 times more likely to stay when they feel heard and valued during service interactions. Think about that: 4 times more likely. What does that mean for your business? It means: ✅ Every service interaction is an opportunity.  ✅ Empathy fosters loyalty.  ✅ Trusting your team to turn a simple interaction into a relationship. Are you empowering your team to solve problems?  Are they able to care without red tape? Customer loyalty is built by people who genuinely care. Tell your team: "I trust you."  With actions, and words.  Give them the power to make it right. That's where exceptional customer loyalty starts. ---------------------------- Please like, share, or repost. For more insights on leadership and soft skills, visit Elevating Everyone. For seamless virtual collaboration, explore CollabNow Inc.

I've been doing a little bit of housekeeping and a little bit of holidaying and am now back to regular programming. And just in time, as a sales or business leader, this is the time of year when you start to get the cold hard truth about whether your team is on track to hit their target or not. Efforts are starting to wane. Energy is flailing. Buyers are disengaging. If you want to support your team in one last push to the finish line, help your team visualise the tangible revenue that any proactive approach can carry and help inspire that last drop of intrinsic motivation. Here's a simple, yet very powerful tool to do that, all you need in way of sales data is conversion rate and average deal size. Link in comments.

At RogerRoger, we see it every day: 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝘀𝗻’𝘁 𝗮𝗯𝗼𝘂𝘁 𝘀𝗵𝗼𝗿𝘁𝗰𝘂𝘁𝘀—it’s about showing up, consistently. Behind the scenes, our team works tirelessly to support salespeople who: → 𝗣𝘂𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗵𝗼𝘂𝗿𝘀—day after day. → 𝗦𝘁𝗮𝘆 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁, even when results take time. → 𝗚𝗼 𝗮𝗹𝗹-𝗶𝗻 to make every interaction count. We know 𝘀𝗮𝗹𝗲𝘀 𝗶𝘀𝗻’𝘁 𝗲𝗮𝘀𝘆. That’s why we’ve built tools to lighten the load: Kanban boards, templates, and a unified inbox for WhatsApp, email, and LinkedIn. Because while you’re putting in the hard work, we’re here to make it 𝘀𝗶𝗺𝗽𝗹𝗲𝗿 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲 𝗿𝗲𝘄𝗮𝗿𝗱𝗶𝗻𝗴. Join us at RogerRoger: rogerroger dot io

Close cooperation with customers is the key to success.  We asked our customers why they like working with us. Here are the 5 most recurring WHYs: 🔸𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐚𝐧𝐝 𝐭𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐭. Change is fast, so we pay attention to customers' needs and modify our approach as needed.  🔸𝐊𝐞𝐞𝐩 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐢𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐞𝐯𝐞𝐫𝐲 𝐬𝐭𝐞𝐩 of the way, so there are no surprises. 🔸𝐑𝐞𝐬𝐩𝐨𝐧𝐝 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐚𝐧𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 to complete tasks on time. 🔸𝐏𝐥𝐚𝐲 𝐢𝐧 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐭𝐞𝐚𝐦. We work together as teammates to achieve customers' goals. 🔸Value 𝐪𝐮𝐚𝐥𝐢𝐭𝐲. We produce top-notch work that meets higher standards. Sound like a good fit for your project?  💬Let's talk!💬

Customer complaints are a treasure trove of opportunities. I love them. Not because I'm masochistic, but because they force me to perfect my systems. 🛠️ - Get the complaint. Listen. Not just hear. Truly listen. 👂 - Diagnose the problem. What systems failed? Analyze, don't assume. 🔎 - Create a simple, repeatable solution. Most problems are recurring. Build your systems to automate the fix. 🔄 - Empower your team. They need the freedom to resolve issues without a permission slip. ✊ Turn complaints into a relentless pursuit of excellence by systemizing how problems are solved. Your competition won't know what hit them. 💡 #SystemThinking #BusinessGrowth #ProcessImprovement

Building a strong team during the process of selling your company is crucial for success. Here are 10 steps to help you create a high-performing team: Start with the Basics: Define roles, responsibilities, and expectations clearly. Ensure everyone understands their contribution to the team’s success. Choose Your Team Carefully: Look for complementary skills and diverse perspectives. Consider experience, cultural fit, and alignment with your company’s values. Have Necessary Tools Ready: Equip your team with the right resources—software, equipment, and training—to perform effectively. Define What Counts as a Win: Set measurable goals and celebrate achievements. Align individual and team objectives with the company’s vision. Invest in Training: Regularly train your team on sales techniques, product knowledge, and industry trends. Continuous learning is essential. Encourage Feedback: Foster an environment where team members can share insights, challenges, and suggestions openly. Learn from each other. Monitor Metrics: Track critical sales metrics (e.g., conversion rates, pipeline growth) to identify areas for improvement. Provide Consistent Feedback: Regularly review performance and offer constructive feedback. Recognize achievements publicly. Share Customer Success Stories: Inspire your team by showcasing positive outcomes and satisfied clients. Personal Goals Matter: Encourage reps to set personal goals alongside team goals. A motivated team drives results. Remember, a cohesive, motivated team will enhance your company’s value during the sale process! 🚀🤝1