Akshat Narula’s Post

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marketing that doesn't suck

STOP putting all the pressure on your media buyer if there's a revenue dip. If you're a D2C founder doing < 30L/month, this one's for you. Revenue dips do not happen ONLY because of issues inside the FB ads dashboard. Here are some reasons I've encountered after working on 30+ D2C projects that may cause a dip: 1. The website was not loading on IOS devices In January 2024, we noticed a drop in A2C% from 10.74% to 5.65% and a conversion rate drop from 2.26% to 1.08% for a brand. We checked all the campaigns, ads, etc. We talked to our customers + abandoned checkouts if they were facing any issues with their website experience only to find the website is not loading on IOS devices. The impression device report on FB confirmed the same. It took the developer 5 days to debug the problem, only to find that an app was malfunctioning & causing this issue. 2. A category bringing 33% of revenue went out of stock In May 2024, we noticed a drop in ROAS from 2.75 to 1.24 and a conversion rate drop from 1.6% to 1% for a brand. (i) The media buyer noticed that a particular category's creatives had dipped and thought it was because of a creative dip. He raised a request for new creatives. (ii) I noticed that there are two variations of the category on the site. "With frame" "Without frame" "With frame" was marked out of stock on the site. We talked to the merchandising team, and only then they informed us that they were unable to source the frames as per the projections. 3. Founder removed the COD option from the site We noticed a 40% dip in revenue. The primary dip was happening at the checkout to purchase level. After doing a test order, we realized that the COD option was missing! And COD was bringing in 50% of the revenue for the brand. 10% of those were converting into prepaid, but the rest 40% were dropping off. The founder wanted to reduce returns & went ahead without consulting us! P.S. 1. Most agencies serving brands < 30L do not have marketing leads who can see the macro-picture of how all functions work together in the business. They only have media buyers, creative strategists, copywriters & designers, who are unable to look at the whole picture. Choose your marketing partner wisely. 2. Take full responsibility if you're a founder. Learn everything marketing-related yourself. So that you can challenge media buyers, instead of getting into a rut of blame. And please communicate. 3. Sometimes it's the market. Sometimes it's not the marketing team. Sometimes it's not the merchandising team. Sometimes it's not the tech team. It's the market. And the ocean you're in impacts your business the MOST than how hard you row. And the market goes up and down. And the market has its seasons. This is SO common where founders refuse to believe so. Accept it. And then plan accordingly. Comment below if you want a checklist on how to tackle performance dips & I'll share it in the next post.

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Aditya Tripathi

Creating customer-focused content and creative assets⚡SMM & SEO Specialist | Lead Generation Pro⤴️

4mo

Great insights! It's important to look beyond just the FB ads dashboard when experiencing revenue dips. It could be website issues, stock availability, or even changes made by the founder. Communication and taking responsibility are key. Would love to see the checklist on tackling performance dips.

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