Do you want to keep your job as a CMO? Change what you measure. I can’t tell you how many teams (still) measure success as either leads generated or MQLs created. These metrics are totally divorced from the business. The business is looking at pipeline & revenue. Pipeline represents accounts with real interest, accounts actively evaluating solutions in the market. Leads on the other hand are just, well, leads. I’ve heard the arguments on why marketing shouldn’t be measured on pipeline. Marketing doesn’t control the follow up (unless they own the SDRs). They can’t control the messaging used by the sales person. They can lead the horse to the water but they can’t make them drink. Those arguments are the fastest ways to get fired. You’ve got to measure return on marketing investment, not by leads generated, but pipeline generated. For every $1 spent in marketing, how many $s did you create in pipeline. This aligns sales and marketing. If leads are given to sales and don’t convert, it’s time to become a detective. Is it because the leads were poor quality? Is it a sales enablement issue, in which case someone on your team should better enable sales. Is it because the demo isn’t landing, in which case someone in product marketing should get a new demo. When you work hand in hand with sales around what they’re measured on, it becomes less of an us and them mentality, and more of a we mentality. So start things right. Measure your team on pipeline created. #CMO #MarketingOperations #MOPS #MarketingOps
Agreed 💯
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2moNailed it Ahmed Datoo!