Customer Service: Managing Customer Feedback
With Brad Cleveland
Liked by 2,286 users
Duration: 55m
Skill level: Beginner + Intermediate
Released: 8/13/2018
Course details
Your customers have so much they want to tell you. When you put their insights to good use, everyone wins. That's why every organization—regardless of size or industry—needs an effective approach to managing customer feedback. This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this importance space. Brad Cleveland, an expert in customer experience and customer service, explains how to respond to positive and negative feedback, track trends over time, and put feedback into action. Using examples from some of the world's leading organizations, Brad shows how to harness customer feedback to improve the experience customers have and to drive improvements to your products, services, and processes.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Charlotte Fernandes
Charlotte Fernandes
Secretary at Trent Hypermarket Pvt Ltd-Star Bazaar- A Tata & Tesco Enterprise
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Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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