“I’ve had the privilege to have Tom in my Marketing team for about 1 year, but prior to that had worked with him as a peer and a client. So I’ve been able to collaborate with him in many capacities. Tom takes great pride in all of his work; he pours his full intellect & insight into what he delivers. And he does it in a way that is accessible and practical, with outcomes in mind. A great example of this is the infrastructure he brought to our Global Competitive Intelligence program, which was in need of a full reboot. He simplified our focus across a core set of competitors, implemented a new infrastructure and ingrained himself with the heartbeat of the business – customer-facing sales colleagues. As a Competitive Intelligence professional, Tom brings rigor to the market & competitive intelligence he develops, building a network of advisors to fact-check and vet. Tom’s background provides him with the unique ability to bring research exptertise + sales orientation + an understanding of the broader business perspective to his work. As a manager, Tom is agile and able to sense the needs of his direct team, and I’ve seen him provide them with excellent direction and an opportunity to develop professionally in their own right. Tom will no doubt continue to lead and build a successful track record, wherever his career takes him.”
About
Technology strategist with experience across a variety of industries and disciplines. I…
Contributions
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How do you balance competitive intelligence and data privacy in your industry?
There's a pretty clear line between ethical and legal, and crossing that line is unacceptable. We worked closely with our general council when developing standards for insight channels to make sure we can stand behind everything that we do. Sharing a competitor's pitch deck is not the same thing as sharing trade secrets. We're not conducting coprorate espionage, we're learning from each other to better serve our customers.
Activity
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It's the little things... The little things can matter most. And the little things are often overlooked. Leaders need to remember the significance…
It's the little things... The little things can matter most. And the little things are often overlooked. Leaders need to remember the significance…
Liked by Tom Paquin
Experience
Education
Publications
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Augmented Reality: Far From a Gimmick when it Comes to Field Service
Aberdeen
Augmented reality and virtual reality are beginning to have their day in the consumer realm, but these technologies were really meant for business purposes, such as service. This report explores the business challenges that AR/VR can be used to address, and where your firm will see the most benefits from their use.
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Inisghts on the Go: Maximizing Mobile Business Intelligence
Aberdeen
This report explores some of the methods firms use to ensure that mobile business intelligence (BI) solutions support business goals, differentiate brands, and build pathways to success.
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How Service Parts Pricing can Increase Margins and Delight Customers
Aberdeen
This report serves as a guide for leveraging pricing and parts management solutions to get the most out of each service visit while delighting the customer.
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Use Predictive Analytics to Drive Field Service Excellence
Aberdeen
This report explores how organizations are using insights gleaned through predictive analytics in field service. We’ll highlight the business value companies observe by using this technology and the activities needed to maximize ROI.
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Formidable Field Operations: The IoT Advantage
Aberdeen Group
This report examines how field operations professionals can use IoT as a driver for success, through setting actionable business objectives and not being afraid to use technology advancements as a brand differentiator.
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The CFO's Guide to Field Service
Aberdeen Group
Companies must bring a broad set of stakeholders together to evaluate field service investments, and one of the most important may be the CFO. This document explores the financial benefits companies enjoy by building and managing a Best-in-Class field service program.
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Mobile Field Service: Connectivity Drives Success
Aberdeen Group
Customers understand that increased connectivity through mobile devices offers them new options and greater visibility.
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"We continue to lead with customer-focused solutions, strongly supported by our innovative global partner network”. Learn more about IFS's record…
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Double whammy this weekend with www.ifs.ai branding activated either side of the pond. Yesterday at Penn State Football’s ‘white-out’ 🏈 game against…
Double whammy this weekend with www.ifs.ai branding activated either side of the pond. Yesterday at Penn State Football’s ‘white-out’ 🏈 game against…
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To our #FieldService network of experts in Germany, 🚀 Job Opportunity in Essen : FSM Product Owner ! 🚀 Our client www.ista.com in Germany is…
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