About
Scott Goldman has more than 35 years of experience in B2B marketing. His specialty is…
Articles by Scott
Contributions
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How can you effectively handle customer complaints as a customer success manager at an early-stage startup?
Listening with empathy is the same whether you're a mature biz or a startup, except that feedback is SO MUCH MORE valuable to a startup. Embrace feedback, good or bad, as valuable insight, and truly thank people for it. 1. Allow the customer to suggest the "make-good," i.e. the fix. "Do you have something in particular you'd like us to do to make this right?" A customer may have something that would make them happier (and be cheaper) than what you'd offer. 2. If resolution will take time, keep the customer informed that you're working on it. If they think you've forgotten, they're unhappy. 3. Don't give grudgingly. "OK, we'll refund you this ONE time, but never again." In that case, you've ruined any goodwill. Refunds come with a smile!
Activity
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HOSPITAL SECURITY LEADERS: Join 50 top hospitals Jan 13-15 in Atlanta for networking, live tabletop drill, de-escalation training, new tech previews,…
HOSPITAL SECURITY LEADERS: Join 50 top hospitals Jan 13-15 in Atlanta for networking, live tabletop drill, de-escalation training, new tech previews,…
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HOSPITAL SECURITY LEADERS: Hospital Security Forum, Jan 13-15 Atlanta, has added a session on Executive Protection, presented by fmr US Secret…
HOSPITAL SECURITY LEADERS: Hospital Security Forum, Jan 13-15 Atlanta, has added a session on Executive Protection, presented by fmr US Secret…
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***Leadtimes are dropping*** Nice Ford Maverick with our DCU and custom upfit for AAA to continuing to service their customer’s for Raodside…
***Leadtimes are dropping*** Nice Ford Maverick with our DCU and custom upfit for AAA to continuing to service their customer’s for Raodside…
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Experience
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Eaton Hall Exhibitions
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Education
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University of Maryland College Park
Activities and Societies: Vice-President, Student Government Association; Omicron Delta Kappa Leadership Honorary Society; Vice-President, Phi Sigma Delta of Zeta Beta Tau
Volunteer Experience
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Member, Townwide School Safety Committee
Livingston Township, NJ
- Present 17 years
Children
Committee advises on issues of school safety and security. Includes parents, administration, police and fire officials, and others.
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Member
Livingston Environmental Commission
- Present 8 years
Environment
Appointed by the Mayor and Council to serve on the Commission which advises Zoning, Planning and The Township Council on matters of environmental impact. Co-authored the rewrite of an ordinance assigned to the LEC.
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Chairman
Livingston Township Recycling Committee
- Present 7 years
Environment
Chair of the Township committee responsible for recommending recycling policy, organizing town wide electronics recycling and other events, and promoting and educating residents on recycling. Instituted the Township's first free senior citizen at-home collection of large-electronics for recycling.
Honors & Awards
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EXPO Elite 2012: The Industry's Top 20 Leaders
EXPO Magazine
Selected as one of the 20 most innovative and committed leaders in the events industry by EXPO Magazine, the industry's leading magazine. The EXPO Elite list recognizes entrepreneurial spirit and unique approaches to business events. The 2012 list included CEOs and senior executives at Reed, IDG, The TED conference, and others.
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Tradeshow Week Fastest 50 Growing Trade Shows in the US
Tradeshow Week
Awarded this recognition as creator of one of the 50 fastest-growing trade shows in the United States.
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IEA Focus Award
International Exhibitors Association
The IEA Focus Award is a juried award recognizing comprehensive trade show marketing campaigns. Judged by a panel of industry experts, the Focus Award honors excellence in trade show marketing based upon stated goals and the ability of the marketer to achieve those goals.
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First Place, ASBPE National Design Awards, ToC Design
Amer Society of Business Press Editors
A national award for excellence in magazine design. This award recognized Exhibit Marketing as a business magazine with 30,000 circulation in the category for design of our table of contents.
Recommendations received
7 people have recommended Scott
Join now to viewMore activity by Scott
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HOSPITAL SECURITY FORUM, Jan 13-15, 2025, Atlanta, the invitation-only event for VPs/Directors of Hospital Security. https://lnkd.in/e8yJRN3m. A few…
HOSPITAL SECURITY FORUM, Jan 13-15, 2025, Atlanta, the invitation-only event for VPs/Directors of Hospital Security. https://lnkd.in/e8yJRN3m. A few…
Shared by Scott Goldman
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Every year I’m incredibly grateful for our dedicated Teams that keep this tradition safe for our colleagues and community who come out to watch.…
Every year I’m incredibly grateful for our dedicated Teams that keep this tradition safe for our colleagues and community who come out to watch.…
Liked by Scott Goldman
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What an AMAZING conference! I’m so privileged to be part of the team delivering the 2024 Behavioral Health Tech event in Phoenix. I’d like to express…
What an AMAZING conference! I’m so privileged to be part of the team delivering the 2024 Behavioral Health Tech event in Phoenix. I’d like to express…
Liked by Scott Goldman
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Yes, it's ugly. But 50,000 ELECTRIC vehicles for the USPS is a beautiful thing! Efficient, roomier, A/C, and safer, because they unload at the curb…
Yes, it's ugly. But 50,000 ELECTRIC vehicles for the USPS is a beautiful thing! Efficient, roomier, A/C, and safer, because they unload at the curb…
Shared by Scott Goldman
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BIG, BIG NEWS! After 40+ years in the event business, I'm thrilled to bring the Eaton Hall Forums into Clarion Events, the best company in the…
BIG, BIG NEWS! After 40+ years in the event business, I'm thrilled to bring the Eaton Hall Forums into Clarion Events, the best company in the…
Shared by Scott Goldman
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