Nimashi Perera

- Carried out market research (using Gartner, Forrester analyst reports), vendor and solution assessment for a wide range of Initiatives : Application Release Automation tools, User Experience (UX), Mobile Device Management software, MBaaS Software
- Provided consultancy for client engagements and top management based on vendor assessments, corporate data analysis and market research. Helped clients and management teams on deciding the suitable strategic directions for their corporate… Show more

- Carried out market research (using Gartner, Forrester analyst reports), vendor and solution assessment for a wide range of Initiatives : Application Release Automation tools, User Experience (UX), Mobile Device Management software, MBaaS Software
- Provided consultancy for client engagements and top management based on vendor assessments, corporate data analysis and market research. Helped clients and management teams on deciding the suitable strategic directions for their corporate initiatives
- Documented and published over 10+ research papers
- Carried out corporate level data analysis (for 8000+ global employees) to track adoption rate statistics of the corporate initiatives that are newly introduced to the company. Designed management reports to present the summary business statistics
- Supported the incubation of Virtusa CSR projects (Sahana, Rehabilitation Project - Arambaya)
- Conducted financial analysis (break-even and ROI assessments) for new products developed by Virtusa (spawned through CSR initiatives)

Headed the roll-out of internal corporate initiatives, liaising with the top corporate management (CXO Level). Show less

The concept of RPA was pitched to the client and analyzed few business processes and executed an assessment to identify the best suited business processes to be automated in order to provide better ROI for the client.

The business processes which were assessed are as follows:
• Day 2 Review and Maintenance Request for Singapore Account
• Account Creation & Maintenance Request for Australia and New Zealand Accounts
• Loan Services and Loan Reports for Singapore, Australia & New… Show more

The concept of RPA was pitched to the client and analyzed few business processes and executed an assessment to identify the best suited business processes to be automated in order to provide better ROI for the client.

The business processes which were assessed are as follows:
• Day 2 Review and Maintenance Request for Singapore Account
• Account Creation & Maintenance Request for Australia and New Zealand Accounts
• Loan Services and Loan Reports for Singapore, Australia & New Zealand Accounts

The business processes were selected and a POC was done.
This included a component where text was supposed be extracted using HCR/OCR techniques. An in-house built algorithm was used to do the POC Show less

“Tempo” is an in-house developed automation platform which coordinates application release and deployments, and environment provisioning alongside business processes. It automates every step in the release process and environment provisioning with workflows and domain specific language not scripts, assures quality and consistency of deployments and configurations across all environments, and automates the safe roll back of applications when deployment errors occur. Further this tool provides… Show more

“Tempo” is an in-house developed automation platform which coordinates application release and deployments, and environment provisioning alongside business processes. It automates every step in the release process and environment provisioning with workflows and domain specific language not scripts, assures quality and consistency of deployments and configurations across all environments, and automates the safe roll back of applications when deployment errors occur. Further this tool provides business process automation, infrastructure workload automation and most importantly integration of internal tools which enables quality assurance automation. code quality evaluation, visibility to application health, hardware optimization and data analytics. Show less

Benefits of automation using RPA depends on how effectively the business processes and the best suited tool is being selected.

Therefore, an assessment methodology was created where a quadrant is being plotted based on the Impact level and the Technical Feasibility. A brief version of the methodology was used for the CIO Forum in CMB 2016 to assess the business processes provided by the participants. The assessment can be accessed via the below link… Show more

Benefits of automation using RPA depends on how effectively the business processes and the best suited tool is being selected.

Therefore, an assessment methodology was created where a quadrant is being plotted based on the Impact level and the Technical Feasibility. A brief version of the methodology was used for the CIO Forum in CMB 2016 to assess the business processes provided by the participants. The assessment can be accessed via the below link.
http://www.surveygizmo.com/s3/2884445/CIO-Forum-2016-RPA-Eligibility-Assessment

A whitepaper was produced on this methodology and RPA. It can be downloaded via the below link.
http://www.virtusapolaris.com/eraplatform/tools/accello/ Show less

After the acquisition of Polaris. The email addresses of all the employees of both the companies were changed to virtusapolaris.com and the modification included many steps where it was automated using Accello. This business process included steps as stated below:
1) Change User Primary SMTP Address to virtusapolaris.com
2) Sync User to Office 365 Cloud
3) Yammer Configuration

BY automating these business processes 64% hours were saved.

Regulatory & market players are forcing banks to rethink their business models, open
up their systems and data to create service offerings based on data of other bank &
non-banking organizations to attract and engage the changing customer expectations,
mainly driven by the millennials. At Virtusa, we have leveraged over 25 years of deep
understanding of the banking domain, together with our core engineering capabilities,
to set up a Fintech Lab which can assist banks on how best… Show more

Regulatory & market players are forcing banks to rethink their business models, open
up their systems and data to create service offerings based on data of other bank &
non-banking organizations to attract and engage the changing customer expectations,
mainly driven by the millennials. At Virtusa, we have leveraged over 25 years of deep
understanding of the banking domain, together with our core engineering capabilities,
to set up a Fintech Lab which can assist banks on how best to use their data to navigate
these challenging times.

For SmartBank solutions, APIs enables to securely expose content or services to third
parties. While APIs are not exactly new, API Banking is taking the fintech industry by
storm, enabling the following:

• Empowering banks to enhance the way they provide their digital offerings by
integrating and connecting with 3rd party applications and services to create new
revenue streams
• Helps achieve faster innovation, which banks cannot ignore any longer and also
engages range of generations, particularly targeting the millennial migration to
non-bank payment methods

Our API Exchange Platform consists of three main components:
• FinTech Connect - A curated list of APIs from 50+ innovative FinTechs
• Core Connect - Adaptors to connect APIs to core banking systems, blockchain rails,
BFS specific messaging systems
• BIAN Compliant Micro Services Blueprint – A software catalog of services ready for
lending, payments and wealth management Show less

Virtusa FinTech Lab’s API Exchange Portal
In the wake of an era that has seen mass personalization of services on a
global scale, the Banking world has responded by introducing omni-channel
solutions that enable customers to access their services through the channel of
their choice. However, this has not fundamentally changed the products and
services offered. This is partly because the existing monolithic legacy systems
are challenging to adapt. Using an API led approach… Show more

Virtusa FinTech Lab’s API Exchange Portal
In the wake of an era that has seen mass personalization of services on a
global scale, the Banking world has responded by introducing omni-channel
solutions that enable customers to access their services through the channel of
their choice. However, this has not fundamentally changed the products and
services offered. This is partly because the existing monolithic legacy systems
are challenging to adapt. Using an API led approach, banks and FinTechs are
providing new products and services that enable mass personalization to be
realized.
For Smart Banking solutions it is necessary to provide APIs which can be used to
expose a range of data, as real data is a vital part of a solution when analyzing
core functionalities. While APIs are not exactly new, API Banking is taking the
FinTech industry by storm.
• Empower banks to enhance the way they provide their digital offerings by
partnering with 3rd party applications and services to create new revenue
streams.
• Helps achieve faster innovation that banks can’t ignore and engage a range
of generations, particularly targeting the millennial migration to non-bank
payment methods. Show less

A “Lend Chain” platform that could support multiple business models

• The algorithmic credit rating allows the banks to access the risk of “Millennials” or customers who do not have a formal credit history
• The robust credit rating mechanism helps to create a sustainable market place where both the investors and borrowers find better deals
• The IoT smart asset monitoring will enable the investors and bank to monitor the performance of their loans at low cost and there by manage… Show more

A “Lend Chain” platform that could support multiple business models

• The algorithmic credit rating allows the banks to access the risk of “Millennials” or customers who do not have a formal credit history
• The robust credit rating mechanism helps to create a sustainable market place where both the investors and borrowers find better deals
• The IoT smart asset monitoring will enable the investors and bank to monitor the performance of their loans at low cost and there by manage their risk better

The IoT feed will allow the algorithm to dynamically access the risk of the loan
In a sharing economy kind of model the entire process of Lending could be automated with live feeds helping loan performance monitoring by using Smart Contracts and IoT.
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Users of applications may not be able to be up to date due to the rapid application changes which happened as a result in continuous delivery. Also mainly in call centers humans consume a fair amount of time in order provide a response to the questions asked. Further the availability time of a human is limited which results in hiring more resources.
The AI Bot solution consists of three main components; Deterministic Engine, Probabilistic Engine and the fallback to the human operator. When… Show more

Users of applications may not be able to be up to date due to the rapid application changes which happened as a result in continuous delivery. Also mainly in call centers humans consume a fair amount of time in order provide a response to the questions asked. Further the availability time of a human is limited which results in hiring more resources.
The AI Bot solution consists of three main components; Deterministic Engine, Probabilistic Engine and the fallback to the human operator. When a question is being asked by the user the question will be sent to the deterministic engine where an AIML interpreter will try to retrieve the answer failing which the user will automatically be directed the probabilistic engine where the question will be sent to a question decomposition component.
In this component punctuation within the sentence will be removed and also patterns will be matched of the common query words (what, where etc.) and filter any special characters in the input. Then the question goes through the process of grouping together the different inflected forms of a word so they can be analyzed as a single item. Further the question will be directed to POS (Part of Speech) Tagging the process of marking up a word in a text (corpus) as corresponding to a particular part of speech, based on both its definition, as well as its context. Then will be sent to the Semantic Analysis component where a score calculation will be derived and the score will be evaluated using a confidence level and then checked against the threshold value in finding the best suited answer for the asked question.
If the deterministic component fails to find the answer the user will be directed to a subject matter expert (human operator) where the interaction between the subject matter expert and human operator will be analyzed and the AI bot will train itself so that the next time that question is being asked the AI bot will be able to answer the user without human interaction.
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Holistic Medical Customer Solution: Appointment making made easier with intuitive chat flow. Consumers were able to select the best doctor with the best deal and complete their appointment all in the convenience of their mobile phones
Artificial Intelligence: Using a state of the art AI Assistant developed by ViruraPolaris the new application is ready to handle the process of making an appointment customized around the consumer’s individual health requirements. It is also capable providing… Show more

Holistic Medical Customer Solution: Appointment making made easier with intuitive chat flow. Consumers were able to select the best doctor with the best deal and complete their appointment all in the convenience of their mobile phones
Artificial Intelligence: Using a state of the art AI Assistant developed by ViruraPolaris the new application is ready to handle the process of making an appointment customized around the consumer’s individual health requirements. It is also capable providing real-time insights into your activities to ensure that you have better health overall. The AI was mapped to the FAQ knowledge base giving the client the ability to train the knowledge base as new questions are asked by consumers.
Live Tracking & Monitoring: The developed application was able to sync up with Apple HealthKit to ensure that the user and their loved ones are constantly watched over and monitored. The application was additional developed to check the consumer’s social media and other activity, physical tracking to ensure more accurate results
Monitoring Dashboard: VirtusaPolaris developed an intuitive dashboard giving our client an overall view of consumer metric details as well as the number appointments that were triggered on what type of device (eg: Facebook, iPhone, AppleWatch, Tablets etc.). Additional features like “partially viewed screens” enabled the client to study problem areas in the application and make quick improvements to ease user experience Show less

Allows to send bulk SMS and calls to the defined groups. Enables the user to send customized messages and track the responses whether it was acknowledging or not and depending on the status the calls will be made again.

Display dynamic, targeted messages to increase sales, engage your audience and display important information in real time. Contents are centrally managed via administration panel and distributed over a local network or the Internet to one or more clients (PCs with Windows/ Linux, Thin Client, Raspberry Pi) connected to display hardware such as Digital Display, TV, Projector, etc.

Research engineer, Pre- sales support (Technical & Domain expert)

An international fast food chain of restaurants started rapidly growing and many were in demand of it in countries such as USA and Austria.
They required mobile apps for Android and iOS which were implemented by Virtusa in order to manage the functions in the restaurants. An issue this restaurant faced was mobile network frequency levels are differing according to various places and countries especially in US, Australia and Sri Lanka because of population, latency and land area. The… Show more

An international fast food chain of restaurants started rapidly growing and many were in demand of it in countries such as USA and Austria.
They required mobile apps for Android and iOS which were implemented by Virtusa in order to manage the functions in the restaurants. An issue this restaurant faced was mobile network frequency levels are differing according to various places and countries especially in US, Australia and Sri Lanka because of population, latency and land area. The restaurant's mobile app's QA team was in a need to record and monitor frequency levels in different places of country so it can be analyzed later, but there were no tools available to fulfil this need so mobility got a chance to develop a tool to record frequency and generate appropriate reports based on readings. The primary requirement was to report the readings generated through the mobile app, including visual representations so that the fluctuations would be readable through a naked human eye.

Technologies used:
Android, Java, JSON and Java Script Show less