Mary MacBeth

The success of your strategy depends on how well you communicate it. Learn from a Gartner expert why the one-page technique is powerful and how to create your own one-page strategy in 4 simple steps in this upcoming webinar. Gartner for IT | #GartnerIT #Strategy #Webinar

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Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

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I got to play with 3 Artificial Intelligence sales insights and acceleration platforms today... ☀ One is being built by MarketStar's Advanced Analytics team ☀ One is a platform we license and deploy for our clients that captures insights, trends, and arms sales reps to be more efficient ☀ One I use directly to capture my meeting notes and recaps, enhance emails, and save time every day Our clients are benefitting from our testing and early adoption because it's just what we do 👏 Artificial Intelligence is changing the sales world, but so many are not using it yet because of the unknowns. We're changing the game, one tool and one process at a time! How are you using AI in your company and role today? Let's maximize these options! #getinthegame #AI #puttingaitowork #doyouaiyet

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Hear how Crunch has equipped themselves with a flexible full-suite HCM solution that strengthens their enterprise, empowers their people, and sets their organization up for future success through an ecosystem of intelligence, connectivity, and support. https://lnkd.in/gwDwntPc #FutureOfWork

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Top 5 contact center trends with industry expert Robin Gareiss. Metrigy CEO and principal analyst, Robin Gareiss, shares her top five contact center takeaways and advice for customer experience leaders in 2024 Please read and share your thoughts in the comments below!

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Phenom’s High-Volume Hiring solution uses workflow automations to drastically shorten the application, screening, and interview process. Here’s how three companies are using it to crush their goals in record time.

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This is a great read highlighting the importance of transitioning from tactical to strategic thinking. The post emphasizes three key behaviors to focus on: - Acumen: Enhancing critical thinking skills. - Allocation: Effective strategic planning. - Action: Implementing plans efficiently. #StrategicMindset

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Save the date for October 1 at 11 a.m. PST for a dynamic discussion on elevating customer success. Join industry experts as they explore enhancing customer experience, sharing insights on CX challenges, solutions, and the impact of data on outcomes. https://bit.ly/4gGx8sg

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All #BenAdmin vendors are NOT the same. Preparing for open enrollment season? Now is the time to show the value of the benefits you offer and help employees select the best plan for their needs and Benefitfocus is uniquely positioned to do just that! Ask me how. These tips can help you have a more successful enrollment season and beyond.

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Revamping your IVR with AI-driven automation is the next step in your contact center business journey. This can only be achieved with a CAP provider that offers the following features that increase efficiency, speed, scalability, and reduce costs. To find success, it’s critical to select the best CAP provider for your unique needs. Use this checklist from IntelePeer to ensure your provider delivers the features you need to succeed: https://bit.ly/3TWkc79 #IntelePeer #CAP #IVR

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Save the date for October 1 at 11 a.m. PST for a dynamic discussion on elevating customer success. Join industry experts as they explore enhancing customer experience, sharing insights on CX challenges, solutions, and the impact of data on outcomes. https://bit.ly/4efIRfx

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Hear how Crunch has equipped themselves with a flexible full-suite HCM solution that strengthens their enterprise, empowers their people, and sets their organization up for future success through an ecosystem of intelligence, connectivity, and support. https://lnkd.in/gXWUxWKu #FutureOfWork

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Any thoughts on the AI compliance webinar for sales? The session will explore how Dialpad Ai meets compliance and regulations to the highest standards while boosting rep performance - in fact, we’ve seen a $9.7M boost in savings due to higher agent productivity. We’ll cover using the AI platform to keep agents on script, compliant with regulatory requirements, up-skilled, efficient with time and on brand. It’s on 8 May 2024. Would you like to join? Six & Flow

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Get access to everything you need for your integration projects with ADP® API Central. Instant access, secure credentials, and an extensive API library await. 🚀🔧 Turn your HR and business integration vision into reality. Learn more #ADPMarketplace #APICentral #dataintegration #developertools #dtaautomation

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Discover the strategies that work best for outbound calls. Your sales efficiency is about to experience a boost! Dive in: https://lnkd.in/d7CP3z2Y #salesstrategy

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Let’s talk about all things financial assistance!

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67% of customers who use a chatbot turn to a chatbot for basic questions and to troubleshoot an issue. Discover how matching customer needs with chatbot solutions can your improve CX and save costs with the Gartner for Customer Service Chatbot Deployment guide. Gartner for Customer Service & Support | #GartnerCSS #Chatbot #CustomerService

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