Lindsey Mazza

Change management is key to adoption and project success ...

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Hello Retail Friends,   It’s no secret that supply chains have faced unprecedented disruption and volatility in recent years, underscoring the need to address vulnerabilities, improve preparedness, and create innovative strategies.   We surveyed 285 retail, CPG, and wholesale leaders globally in February 2024, exploring the challenges, strategic investment areas, and opportunities for retailers and CPGs over the next 3-5 years.   See how retail and CPG executives are tackling these challenges and planning for the future in our report, State of Supply Chain 2024: Retail and CPG Dynamics.     https://lnkd.in/eQQVdNmN     #supplychain #businesstransformation #supplychainplanning

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In today’s dynamic retail landscape, supply chain management has become more complex than ever before. The rise of omnichannel retailing, shifting customer preferences, and global disruptions have introduced complexities beyond what traditional supply chains were designed to handle. Many retailers still rely on a “one-size-fits-all” and cost-focused supply chain with regional distribution capabilities. However, as supply chain dynamics become more intricate, strategies related to product flow are evolving to mitigate various challenges faced across the industry. Retailers that have mastered segmented product flows through optimized paths for each product category have been able to dramatically improve inventory turns, reduce touches, and shrink network footprints while enhancing service levels and reducing end-to-end costs. AlixPartners experts Steve Scales, Christopher Considine, and Jay Sills explore some common pressures faced in the retail landscape and discuss product flow tactics to address them. Read the full article here:

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In today’s dynamic retail landscape, supply chain management has become more complex than ever before. The rise of omnichannel retailing, shifting customer preferences, and global disruptions have introduced complexities beyond what traditional supply chains were designed to handle. Many retailers still rely on a “one-size-fits-all” and cost-focused supply chain with regional distribution capabilities. However, as supply chain dynamics become more intricate, strategies related to product flow are evolving to mitigate various challenges faced across the industry. Retailers that have mastered segmented product flows through optimized paths for each product category have been able to dramatically improve inventory turns, reduce touches, and shrink network footprints while enhancing service levels and reducing end-to-end costs. AlixPartners experts Steve Scales, Christopher Considine, and Jay Sills explore some common pressures faced in the retail landscape and discuss product flow tactics to address them. Read the full article here:

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In today’s dynamic retail landscape, supply chain management has become more complex than ever before. The rise of omnichannel retailing, shifting customer preferences, and global disruptions have introduced complexities beyond what traditional supply chains were designed to handle. Many retailers still rely on a “one-size-fits-all” and cost-focused supply chain with regional distribution capabilities. However, as supply chain dynamics become more intricate, strategies related to product flow are evolving to mitigate various challenges faced across the industry. Retailers that have mastered segmented product flows through optimized paths for each product category have been able to dramatically improve inventory turns, reduce touches, and shrink network footprints while enhancing service levels and reducing end-to-end costs. AlixPartners experts Steve Scales, Christopher Considine, and Jay Sills explore some common pressures faced in the retail landscape and discuss product flow tactics to address them. Read the full article here:

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Dear Retail Friends,   If you’re a wholesaler, access to data from suppliers and retail customers is critical in enabling optimal service levels with minimal inventory. But getting that data, and acting upon it, can be challenging.   While there are many hurdles to this kind of collaboration, it can be done. And the benefits are numerous – not just for wholesalers, but their suppliers and retail customers as well.   https://lnkd.in/dbxub36v   #supplychain #supplychainoptimization #wholesaledistribution The future of wholesale supply chain collaboration | RELEX Solutions Unlock insights on boosting wholesale collaboration for supply chain efficiency and profit in this expert interview.

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My colleagues @Brian and @Catherine delve into the importance of practicality in Retail's AI-driven future. Emphasizing the significance of informed decisions based on tangible business advantages over unrealistic hype and speculation. Discover how pairing AI with practical strategies success.

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In my latest Forbes column, I shine a light on the true heroes of Retail: The frontline workforce. It's interesting to note that Accenture research found that almost nine in every ten retail executives are worried about turnover. This is where technology can really help. One example of this is with UKG - a proud partner of ours. Their technology can enhance the employee experience by empowering people to control their own schedules, while ensuring the needs of the business are met.    https://lnkd.in/eQqScRCk

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Hello Retail Friends, I am pleased to announce the release of our latest Pricing and Promotions research report, developed with Incisiv. This report, surveying 179 retail executives across the US and EMEA, will be presented at Groceryshop in Las Vegas this week - be sure to come see us at booth #A610 to learn more.    Key findings include:   🔹 93% of shoppers demand more value: With 84% citing price as critical, 87% of retailers have adopted aggressive discounting strategies to sustain sales and loyalty.   🔹 $1 trillion in sales driven by promotions in 2023: Amid economic uncertainty, promotions are essential. 87% of retailers plan to maintain or increase promotional efforts in 2024.   🔹 Low adoption of advanced analytics: Only 12% of retailers use real-time data, advanced algorithms, and AI, impacting their agility.   🔹 Critical challenges in data quality and integration: Effective promotional strategies require accurate, unified data, yet cultural resistance also hinders progress.   🔹 Reliance on outdated systems: 37% of retailers still use spreadsheets, lacking the agility needed for dynamic market conditions.   The report highlights the need for integrated pricing and promotional capabilities. By leveraging advanced technology, retailers could achieve an additional $450 billion in incremental sales.   I encourage industry leaders to explore this report for strategic insights to drive growth and innovation.   #RetailLeadership #PricingStrategy #Promotions #MarketResearch #RetailInnovation #Groceryshop #GroceryForum #RELEXSolutions   https://lnkd.in/eSjYKxqC

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50% of retail executives expect significant change to their business model in 2024. It’s not surprising when you consider how the retail landscape is changing due to the digital revolution, consumer behavior change, geopolitical tensions, and economic pressures. To survive this new reality, retail leaders must take radical steps to refocus or completely transform their businesses. We've partnered with World Retail Congress on a report exploring 6 trends reshaping the industry, and what retailers can learn from the disruptive companies who are leading the way. Read the full report here:

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Leaders in the #retail sector are not just responding to market changes; they're driving them by investing in big data, AI, and enhanced e-commerce platforms. Our recent study with the @World Retail Congress reveals that these innovation leaders expect to increase their investment by 38% through 2027. Discover the strategies that are setting these retailers apart in our comprehensive report. https://lnkd.in/gjiyXzAS

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Are you ready for it? Here is part two of our seven-part series where we examine the challenges that have manifested in today's retail landscape from the demands of evolving workloads in omnichannel execution.

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US department store sales have been declining at a compound annual rate of 6% from 2018 to 2023, signaling an urgent need for innovation. Executive teams must rejuvenate the customer value proposition to transform shopper behavior. Discover the necessary steps for revitalization in our latest insight. https://bit.ly/3Ynul0a

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It's unsurprising that some consultants for retail are still completely missing the boat with new technology -- to argue that retailers need a "war room" for inventory management because retailers have siloed data is ridiculous. Umm, maybe replace the disconnected systems with a modern unified platform instead of adding more labor, inefficiency, and complexity to the retail chain. A unified system like FieldStack running a retail chain will easily, provably outperform a "war room" of people looking at siloed data sets -- the "war room" will invariably induce personal bias, be slower, and much harder to scale... there is a much better way --- fix the problem! #retail #retailstrategy #inventorymanagement

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Our 'New Normal' of omni channel retailing is challenging - BOPIS, SFS, Same Day Delivery and let's not forget the holy grail of taking care of the customer who walks across the lease-line into your store. It is getting harder to grow and maintain a customer base, while at the same time, everyone is facing headwinds to attract and retain your employees. This environment is facing significant challenges in WFM. Read the first of our seven part series for ideas on how you can retool your CX!

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The holiday season is approaching, and consumers are ready to increase their spending, with budgets expected to rise by 4% to $613, as per Accenture’s 18th annual Holiday Shopping Survey. Despite this, price and value remain key factors for shoppers. To capture the attention of consumers, retailers must focus on catering to the group of "deal seekers" by enhancing promotions, discounts, and leveraging technologies like generative AI to personalize gift suggestions. Dive into consumers' perspectives as we head into the festive period and explore three strategies that retailers can implement to transform seasonal shoppers into loyal, year-round customers. Learn more: [Link to Accenture's insights on consumer holiday research] #Accenture #Retail #RetailTrends #HolidayShopping

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Who's winning in retail?? - It is all coming out in our AlixPartners 2024 Consumer Sentiment Index. I had the pleasure of discussing major findings with CNBC's Gabrielle Fonrouge. See link below for Gabrielle's article, as well as link to our full report. Ask me about it - there's even more behind the report. We surveyed 9000 consumers and asked what makes them shop (and buy!) across Fashion Sectors, and who's winning according to the consumers (Walmart, American Eagle Outfitters Inc., Nike, Macy's, Kohl's and others)! (Full report here: https://lnkd.in/ejyutg7v)

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Retail Media Network Basics At A Glance At the Path to Purchase Institute, we've curated all the essential retail media intel, terms, and definitions you need to know. Whether you're new to retail media or looking to refresh your knowledge, this article is packed with valuable resources to help you stay ahead of the curve. Take a look and get up to speed on the latest in retail media. #RetailMedia #Marketing #P2PI #membership #MediaTrends https://lnkd.in/eS4Jnid8

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I'm thrilled to share the successful collaboration between Accenture and Bricorama in the rollout of the pAInt platform—a transformative achievement discussed in our recent publication, "The Empowered Consumer." This initiative underscores our dedication to setting new standards in consumer innovation with state-of-the-art technology.  As a respected name in the home improvement sector, Bricorama has enhanced the shopping experience for its customers through the adoption of generative AI. Leveraging the Azure OpenAI Service, the pAInt platform provides tailored recommendations, automating the selection of paint colors and quantities to suit individual tastes.  Our involvement in this project highlights Accenture's role at the forefront of implementing groundbreaking technologies that respond to and anticipate the shifting demands of consumers. This partnership not only showcases retail innovation but also serves as a blueprint for future advancements across various consumer sectors, reinforcing our leadership in AI-driven transformation. Read more here: https://lnkd.in/eWkyiQYP #Innovation #CustomerExperience #TheEmpoweredConsumer #AIinRetail

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