JoAnn Bridges

JoAnn Bridges

Dallas-Fort Worth Metroplex
1K followers 500+ connections

About

Welcome to my profile. I’m JoAnn Bridges, a Training, Development, and Instructional…

Activity

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Experience

  • American National Bank of Texas Graphic

    American National Bank of Texas

    Terrell, Texas, United States

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

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    Dallas/Fort Worth Area

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

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    Dallas-Fort Worth Metroplex

Education

Licenses & Certifications

Volunteer Experience

  • LEARNING & DEVELOPMENT SME Graphic

    Director of Learning and Development

    LEARNING & DEVELOPMENT SME

    - Present less than a year

    Education

    JoAnn Bridges is a Training, Development, and Instructional Design Leader, who champions teamwork across the CX landscape. Background spans customer service, training, employee development, marketing, product development, call centers, and operations. Fosters strategic partnerships across departments to achieve organizational goals and enhance customer and employee engagement. Detail-oriented and analytical, works cross-functionally in matrixed environments. Creates customer-focused experiences…

    JoAnn Bridges is a Training, Development, and Instructional Design Leader, who champions teamwork across the CX landscape. Background spans customer service, training, employee development, marketing, product development, call centers, and operations. Fosters strategic partnerships across departments to achieve organizational goals and enhance customer and employee engagement. Detail-oriented and analytical, works cross-functionally in matrixed environments. Creates customer-focused experiences to improve customer satisfaction by optimizing touchpoints, reducing friction, and ensuring seamless interactions. Strong communication skills, articulates ideas clearly and persuasively to all stakeholders. Bridges technical and non-technical conversations, fostering collaboration in fast-paced environments. Builds global multi-disciplinary teams by empowering individuals and driving results. Outstanding technical and strategic insight presents plans enthusiastically to ensure alignment between vision and execution. A dynamic leader who cultivates success, recognition, and positive energy in teams. Solves complex problems, creates win-win scenarios, and drives value by leveraging the right people, processes, and products.

  • Texas Congress of Parents & Teachers (Texas PTA) Graphic

    Lifetime Member / Volunteer

    Texas Congress of Parents & Teachers (Texas PTA)

    - 9 years

    Education

    Active member in local schools supporting teachers, school events and enrollment membership. Managed, edited and published middle school newsletter for 3 years and high school newsletter for 2 years.

  • Coach/Volunteer

    Special Olympics Texas

    - Present 25 years

    Social Services

    Coaching athletes at yearly events in Bowling and Track/Field.

  • Team Ortho Foundation Graphic

    Event Volunteer / Volunteer Coordinator

    Team Ortho Foundation

    - 3 years 1 month

    Health

    Support race events throughout year with event registration, packet pickup, event setup and support on race days. Also volunteer at various promotional events to promote awareness of Team Ortho Foundation and their event schedule.

Courses

  • Applying Cultural Intelligence

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  • Behavioral Interviewing

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  • Crucial Confrontations

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  • Darryl Sink Designing Instruction for Web-based Training Certificate

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  • Darryl Sink Instructional Developer Certificate

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  • ISPI Performance Improvement Principles and Practice Certificate

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  • Information Mapping Developing Procedure, Policies and Documentation Training

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  • KCS Principles

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  • Langevin Learning Services Instruction Design Certificate

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  • Leadership Evolution

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  • Leading Virtual Teams

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  • Strengths Finder 2.0

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  • ToP Faciliation Methods Certificate

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  • Tryon and Associates Project Management

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  • Wilson Learning Counselor Salesperson

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Languages

  • Spanish - basic understanding and vocabulary

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