Jason Tapolci

"How to Build an Industry Dominating Strategy" by Jason Tapolci, President of VoIP Innovations, will provide you with the tools you need to create an organized and focused business strategy.

Inspired by the teachings of “Scaling Up”, by Verne Harnish, Tapolci's eBook, “Originating Profit: Overcoming Challenges in VoIP Entrepreneurship”, shares how he turned VoIP Innovations into a success. Available for free from VoIP Innovations, you can download your own copy of “Originating Profit” in PDF format.

This white paper was written by Randy Stegner, our Product Services Manager. He has extensive knowledge on Wireshark and various other tools and features that can help you get started or troubleshoot a VoIP phone system issue. Randy is also the main contributor to our Wiki site, where he writes in-depth articles on our how to utilize the feature in our BackOffice. Make sure you check it out!

Since the start of the telecommunications industry, we have seen loopholes exploited and fraudulent schemes hatched. We have seen international fraud, phishing scams, traffic pumping, short duration mixing, port pounding, call transfer fraud, dip pumping, and dozens of other shady activities. Unfortunately, we have come to accept that these activities are par for the course. New schemes will always be popping-up and providers have to learn how to minimize them, notice we didn’t say stop them.

VoIP Innovations has deployed a system that will notify customers if they are experiencing a switch failure when inbound calls are taking place. The idea for this service was formulated around customer experience and account security, as well as to save customers time and money.

In this whitepaper we are going to discuss strategies on how to purchase and manage DID numbers. Before any numbers are sold, it’s important to first decide how you are going to order and manage these numbers. There are three main types of number purchasing and management strategies to focus on. The first is simply to purchase-as-needed. The second is to keep a number inventory, also called a number warehouse. The third is to have an API (application programming interface) strategy. Each… Show more

In this whitepaper we are going to discuss strategies on how to purchase and manage DID numbers. Before any numbers are sold, it’s important to first decide how you are going to order and manage these numbers. There are three main types of number purchasing and management strategies to focus on. The first is simply to purchase-as-needed. The second is to keep a number inventory, also called a number warehouse. The third is to have an API (application programming interface) strategy. Each of these have their own advantages and disadvantages and a companies’ structure, experience, and maturity typically determines which strategy to use. Show less

With the rise in VoIP usage, so comes the rise in security breaches and risks. While the only secure server is one disconnected and buried 10 feet into the ground, there are several steps you can take to mitigate the destruction and frequency of these security breaches. Tim Linn, the VoIP Innovations Lead Systems Engineer, has written this article to serve as a guide for our customers on how to manage their security initiatives and avoid international fraud. This article can also be found on… Show more

With the rise in VoIP usage, so comes the rise in security breaches and risks. While the only secure server is one disconnected and buried 10 feet into the ground, there are several steps you can take to mitigate the destruction and frequency of these security breaches. Tim Linn, the VoIP Innovations Lead Systems Engineer, has written this article to serve as a guide for our customers on how to manage their security initiatives and avoid international fraud. This article can also be found on our Wiki where we offer articles that serve as a guide to using our services. Show less

In this VoIP Innovations white paper we are going to discuss how to port or transfer a telephone number. Let’s begin by defining what exactly we mean by that. Number porting, also referred to as LNP (local number portability), refers to the ability of a “customer of record” (fancy term for the end user) of an existing fixed-line or mobile telephone number to reassign the number to another provider. This is often referred to as “Service Provider Portability”. In most cases, there are… Show more

In this VoIP Innovations white paper we are going to discuss how to port or transfer a telephone number. Let’s begin by defining what exactly we mean by that. Number porting, also referred to as LNP (local number portability), refers to the ability of a “customer of record” (fancy term for the end user) of an existing fixed-line or mobile telephone number to reassign the number to another provider. This is often referred to as “Service Provider Portability”. In most cases, there are limitations to transferability with regards to geography, service area coverage, and technology. To port a number successfully, you will want to have 3-key elements covered; pre-port preparation, in-progress port management, and post-port configuration and testing. Show less

In this whitepaper we will talk about how to manage your wholesale SIP termination services. Managing wholesale SIP termination services brings an entirely new set of challenges. If we were to give one piece of advice to anyone managing a termination platform, that advice would be to develop good reports and watch them on a daily basis. There are many KPI’s (key performance indicators) to watch when managing termination. Minutes, margins, route loss, ASR (average seizure rate), and ACD… Show more

In this whitepaper we will talk about how to manage your wholesale SIP termination services. Managing wholesale SIP termination services brings an entirely new set of challenges. If we were to give one piece of advice to anyone managing a termination platform, that advice would be to develop good reports and watch them on a daily basis. There are many KPI’s (key performance indicators) to watch when managing termination. Minutes, margins, route loss, ASR (average seizure rate), and ACD (average call duration) are just a few things. Knowing what KPI’s to watch and how to read them is key to avoiding a huge monetary loss. Show less

In part 3 of this VoIP Innovations 3-part series, we are going to analyze a segment of BackOffice support where most providers fail.

Today VoIP Innovations released a great new feature in their BackOffice that allows customers to better organize their DIDs. VoIP Innovations customers are made up of resellers who buy their services, bundle them up, and sell them to end users. Their end users could be businesses like hair salons or machine shops

In this whitepaper, we will tackle “How to Buy Wholesale SIP Termination” through strategies and processes.

In part 1 of this 3 part series we analyzed service provisioning, a critical step when on-boarding new customers and services. We learned two things from that segment: You need a compelling marketing message and you need a great sales team to pitch that message to the customers. These two factors can get your foot in the door, but having quick and painless provisioning can open the door into your customer’s living room. The step that follows the open door is getting the impossible invite to… Show more

In part 1 of this 3 part series we analyzed service provisioning, a critical step when on-boarding new customers and services. We learned two things from that segment: You need a compelling marketing message and you need a great sales team to pitch that message to the customers. These two factors can get your foot in the door, but having quick and painless provisioning can open the door into your customer’s living room. The step that follows the open door is getting the impossible invite to come inside and Part 2 will show you the secret behind getting just that. Show less

VoIP Innovations has rolled out a new Feedback Management System today. The new system was developed to give customers a greater opportunity to express their opinions and ideas, as well as provide them with more real-time information regarding the status of their feedback and requests.

PITTSBURGH – VoIP Innovations announced the release of their enhanced SIP termination services. The enhancements were designed to provide additional transparency, reporting, and management tools to their wholesale SIP termination services. Some of the new enhancements include; individual rate deck reporting and management, failover management services, and LRN and rate query tools.

Mobile broadband, more specifically, mobile VoIP is one of the hottest topics in the technology industry. Broadband speeds are increasing and services are converging, creating a new revolution with wireless networks and handheld devices.

Recently, VoIP Innovations, a leading wholesale VoIP service provider, announced the Wholesale DIDs launch of their wholesale DID SMS solution.

This week, we will review the different VoIP businesses available in the market today. Your choice of what to sell and promote will have a lot to do with your target market.

As the Wholesale VoIP market continues to grow and set records, more entrepreneurs Wholesale VoIP Market and competitors are entering this industry. It is easier than ever to become a telecommunications provider, which means many operators are going through a telecommunications learning curve.

Wholesale VoIP exploded during 2012, and for the first time in what feels like forever, it seems the biggest trend expected for this market in the New Year is more expansion, growth and involvement. That sure says a lot for the space when so many are continuously struggling to cope with the slowly but surely improving economy.

In addition to his three-part whitepaper series, last week, Tapolci participated in a podcast with TMCnet Web Editor, Allison Boccamazzo. Tapolci and Boccamazzo discussed the key factors that should be considered when selecting a DID Origination provider. Listen to the President of the wholesale VoIP carrier, VoIP Innovations’, views on his podcast here: http://t.co/VgLSUDm

It has been estimated that Obama and Romney spent over $2 billion dollars trying to win the 2012 Presidential election. Many industries saw a piece of the $2 billion, one of them being the telecommunications industry, which benefited from the intense demand for predictive dialer services.

Be honest: Were you naughty or nice this year? Well, it doesn’t really matter what the case is, because as the New Year is now in full view, you will get the chance to do things over again. A perfect resolution for 2013 could be a range of things including quitting smoking, saving more money, spending more time with your family or even implementing voice over Internet Protocol (VoIP) into your company.

What makes a workplace outstanding? Ranking on Pennsylvania’s Best Places to Work list 5 out of the past 7 years, perhaps ABG Capital has the answer. The focus at ABG Capital, the parent company of VoIP Innovations, is on people and culture, which creates a work environment in which both businesses and individuals thrive.

VoIP Innovations is announcing the official launch of Titanium III Private Label service for VoIP resellers. This solution enables resellers to quickly and inexpensively capitalize on the booming VoIP business.

VoIP Innovations adds another feature to their already impressive wholesale VoIP service offerings. New inbound and outbound fax service, or fax-to-email and email-to-fax, is now available on all T38 enabled DIDs.

In this final section of Selecting a DID Origination Provider, we will discuss the less appealing parts of selecting a solid vendor; support, number porting, and billing.

The next step in this process is deciding how to purchase usage (per min or per port), identifying MRCs (Monthly Recurring Costs) and NRCs (Non-Recurring Costs), and what to look for in a contract.

Addressing monthly recurring costs and non-recurring costs plays a huge role in selecting a DID origination provider, as going through this process will help you better analyze and determine the best service provider in the long run. Jason Tapolci, president at VoIP Innovations (News - Alert), walks us through this process of deciding how to purchase usage, identify monthly recurring costs (MRCs) and non-recurring costs (NRCs), and what to look for in a contract.

It’s safe to say that VoIP is dominating the telecom market, where various services and industries continue to grow and flourish.

The wholesale VoIP industry is a competitive market. Building an infrastructure that allows a company to keep pace is a large component of being a prosperous business. VoIP Innovations has done just that, quickly making it the industry leader in the wholesale VoIP arena.

With today’s technological craze, the VoIP industry is booming. The increase in VoIP technology has created an abundance of service providers and wholesale VoIP carriers. This can make choosing a carrier or wholesale VoIP provider a confusing process. The purpose of this 3-part white paper is to help you understand what to consider when selecting a Direct Inbound Dial (DID) Origination provider. The first white paper in this series will examine DID footprint coverage, features, and carriers.

Over the past few years, the Wholesale VoIP industry has exploded. As a result, VoIP Innovations, a wholesale VoIP provider, has been directly affected. In fact, VoIP Innovations
was recognized both locally and nationally for its explosive growth, coming in at No. 12 on the 2012 Pittsburgh Business Times Fastest Growing Companies list, and No. 744 on the 2012 Inc. 500|5000 America’s Fastest Growing Companies list.

TMCnet, a global, integrated media company helping clients build communities in print, in person and online, announced that the Wholesale VoIP channel, sponsored by VoIP Innovations, has been launched as the newest addition to the TMCnet Online Community program.

I invite you to listen to the 18 minute audio podcast where we discuss the following:

VoIP Innovations, a wholesale carrier of VoIP origination and termination services, announced that it became certified as a RespOrg, or Responsible Organization.