James Merlino, MD
Cleveland, Ohio, United States
27K followers
500+ connections
Articles by James
Activity
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📣 Celebrating the First Annual Florida Thoracic Society Meeting, an ATS Chapter! 🌟 Yesterday in Tampa, Cleveland Clinic Florida proudly…
📣 Celebrating the First Annual Florida Thoracic Society Meeting, an ATS Chapter! 🌟 Yesterday in Tampa, Cleveland Clinic Florida proudly…
Liked by James Merlino, MD
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Congratulations to Dr. Beth Oliver on her installation as the Edgar M. Cullman, Sr. Chair of the Department of Nursing! We gathered last night to…
Congratulations to Dr. Beth Oliver on her installation as the Edgar M. Cullman, Sr. Chair of the Department of Nursing! We gathered last night to…
Liked by James Merlino, MD
Experience
Education
Volunteer Experience
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Board Trustee
PlayhouseSquare
- Present 6 years 7 months
Arts and Culture
Cleveland Playhouse Square is the most successful theater district outside of NYC. An honor to be involved in such an amazing organization.
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Board Trustee
Cleveland Leadership Center
- 5 years 2 months
Education
An amazing organization whose mission is dedicated to enhancing civic education and engagement for learners across the educational spectrum from high school students to corporate and non-profit executives. I had the honor of serving as a member of their board of trustees, and also participated in Leadership Cleveland class of 2012.
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Foundation Trustee
The MetroHealth System (Cleveland, OH)
- 1 year 6 months
Health
The MetroHealth Foundation is the fundraising arm for MetroHealth Medical Center located in Cleveland Ohio. The Trustees of the foundation help to guide philanthropic strategy for this incredible health system.
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Member Board Of Trustees
Parma Community Gen Hosp Assn
- 1 year 4 months
Health
My first role in healthcare, i was appointed by former Mayor Michael Ries and confirmed by Parma City Council to serve as a member of the board of trustees of Parma Community Hospital, at the time an independent 324 bed hospital serving the City of Parma and surrounding communities. I was a member of the finance and professional affairs committees; it was an honor to serve.
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Member Board Of Trustees
Cuyahoga Community College Foundation
- Present 3 years 2 months
Education
The Cuyahoga Community College Foundation Board is the primary philanthropic arm of the organization whose responsibility is to help drive community engagement and fundraising to support the mission.
Publications
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Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
McGraw-Hill
One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and…
One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished―which you can, too.
In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues―and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results―by putting the patient, and safety, first. -
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
McGraw-Hill
From the nation’s leading experts in healthcare safety―the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.
One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide…From the nation’s leading experts in healthcare safety―the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.
One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished―which you can, too.
In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues―and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results―by putting the patient, and safety, first.Other authorsSee publication -
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
McGraw-Hill
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
Cleveland Clinic is recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. At one point the organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.
How did Cleveland Clinic turn itself around so effectively and so…THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
Cleveland Clinic is recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. At one point the organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.
How did Cleveland Clinic turn itself around so effectively and so quickly?
Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improve its customer experience. This strategic guide covers:
How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it
Critical lessons learned regarding organization, recruitment, training, and measuring service excellence
Ways in which the Clinic aligned its entire workforce around its Patients First strategy
How leaders improved the critical element of physician communication
Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.
Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.
Honors & Awards
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50 experts leading the field of patient safety
Beckers Hospital Review
Every year, Beckers identifies 50 experts who are helping to lead the field of patient safety. From their article: " The professionals included on this list are prominent advocates for patient safety. Individuals featured here are clinicians, advocacy group leaders, professors, researchers, administrators and healthcare providers. Many honorees have received industry awards, published articles and led initiatives to facilitate the reduction of patient harm in the healthcare setting."
I…Every year, Beckers identifies 50 experts who are helping to lead the field of patient safety. From their article: " The professionals included on this list are prominent advocates for patient safety. Individuals featured here are clinicians, advocacy group leaders, professors, researchers, administrators and healthcare providers. Many honorees have received industry awards, published articles and led initiatives to facilitate the reduction of patient harm in the healthcare setting."
I have been honored by this recognition in 2015, 2016, 2017, and 2018!
Thank you! -
CEO Team Award of Excellence
Toby Cosgrove, CEO
Presented by Toby Cosgrove, MD, CEO of Cleveland Clinic, this is the highest award given to a team of Cleveland Clinic employees. In 2014, the team that produced the world famous Empathy Video received this honor.
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Healthleaders 20
Health Leaders Magazine
Every year, the editors of Health Leaders Magazine identifies 20 people in healthcare who are working to make the field better. I was honored with this recognition in 2013.
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Alfred S. Maschke Award for Excellence in the Art and Practice of Medicine
Case Western Reserve University School of Medicine
Received this honor upon graduation from the School of Medicine at Case Western Reserve University
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Alpha Omega Alpha Medical Honor Society
Alpha Omega Alpha Medical Honor Society
Privileged to have graduated with this honor from Case Western Reserve University School of Medicine
More activity by James
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For the first time in its 150+ year history, Children’s National has an Administrative Fellowship program! I’m thrilled to announce our inaugural…
For the first time in its 150+ year history, Children’s National has an Administrative Fellowship program! I’m thrilled to announce our inaugural…
Liked by James Merlino, MD
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Advocate Charitable Foundation and Aurora Health Care Foundation hosted GATHER, a night to amplify our commitment to disrupt the root causes of food…
Advocate Charitable Foundation and Aurora Health Care Foundation hosted GATHER, a night to amplify our commitment to disrupt the root causes of food…
Liked by James Merlino, MD
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Mike Kessel and I have been colleagues for years. When he first took over the leadership of the Clinic’s Canada operations, it was without direction…
Mike Kessel and I have been colleagues for years. When he first took over the leadership of the Clinic’s Canada operations, it was without direction…
Shared by James Merlino, MD
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I am beyond humbled to receive Canada’s Most Admired CEO award and honored to be recognized among these other outstanding leaders: Rob Mionis…
I am beyond humbled to receive Canada’s Most Admired CEO award and honored to be recognized among these other outstanding leaders: Rob Mionis…
Liked by James Merlino, MD
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Press Ganey’s annual Human Experience Conference brings some of the most innovative minds together to share deep insights that can be applied to help…
Press Ganey’s annual Human Experience Conference brings some of the most innovative minds together to share deep insights that can be applied to help…
Liked by James Merlino, MD
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I am constantly grateful and amazed by the innovative thinking and action of our caregivers at Intermountain. By identifying and removing…
I am constantly grateful and amazed by the innovative thinking and action of our caregivers at Intermountain. By identifying and removing…
Liked by James Merlino, MD
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The Joint Commission and National Association for Healthcare Quality® (NAHQ®) have formed a strategic alliance to help raise the bar on safety and…
The Joint Commission and National Association for Healthcare Quality® (NAHQ®) have formed a strategic alliance to help raise the bar on safety and…
Shared by James Merlino, MD
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Discover the impact of Jefferson Health and LVHN coming together for the future of care, uniting 325 years of healthcare excellence to bring even…
Discover the impact of Jefferson Health and LVHN coming together for the future of care, uniting 325 years of healthcare excellence to bring even…
Liked by James Merlino, MD
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Last week, we honored the incredible legacy of Former State Rep. Mike Abrams, a leader whose vision and advocacy shaped the history of Jackson Health…
Last week, we honored the incredible legacy of Former State Rep. Mike Abrams, a leader whose vision and advocacy shaped the history of Jackson Health…
Liked by James Merlino, MD
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