James Merlino, MD

James Merlino, MD

Cleveland, Ohio, United States
27K followers 500+ connections

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Experience

  • The Joint Commission Graphic

    The Joint Commission

    Chicago, Illinois, United States

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    Cleveland/Akron, Ohio Area

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    Louis Stokes Cleveland VA Medical Center

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    Cleveland Ohio

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    Cleveland, OH

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    Cleveland Ohio

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    Cleveland, Ohio

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    Cleveland Clinic

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    Cleveland/Akron, Ohio Area

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    Cleveland/Akron, Ohio Area

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    Cleveland/Akron, Ohio Area

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    Cleveland/Akron, Ohio Area

Education

Volunteer Experience

  • PlayhouseSquare Graphic

    Board Trustee

    PlayhouseSquare

    - Present 6 years 7 months

    Arts and Culture

    Cleveland Playhouse Square is the most successful theater district outside of NYC. An honor to be involved in such an amazing organization.

  • Cleveland Leadership Center Graphic

    Board Trustee

    Cleveland Leadership Center

    - 5 years 2 months

    Education

    An amazing organization whose mission is dedicated to enhancing civic education and engagement for learners across the educational spectrum from high school students to corporate and non-profit executives. I had the honor of serving as a member of their board of trustees, and also participated in Leadership Cleveland class of 2012.

  • The MetroHealth System (Cleveland, OH) Graphic

    Foundation Trustee

    The MetroHealth System (Cleveland, OH)

    - 1 year 6 months

    Health

    The MetroHealth Foundation is the fundraising arm for MetroHealth Medical Center located in Cleveland Ohio. The Trustees of the foundation help to guide philanthropic strategy for this incredible health system.

  • Parma Community Gen Hosp Assn Graphic

    Member Board Of Trustees

    Parma Community Gen Hosp Assn

    - 1 year 4 months

    Health

    My first role in healthcare, i was appointed by former Mayor Michael Ries and confirmed by Parma City Council to serve as a member of the board of trustees of Parma Community Hospital, at the time an independent 324 bed hospital serving the City of Parma and surrounding communities. I was a member of the finance and professional affairs committees; it was an honor to serve.

  • Cuyahoga Community College Foundation Graphic

    Member Board Of Trustees

    Cuyahoga Community College Foundation

    - Present 3 years 2 months

    Education

    The Cuyahoga Community College Foundation Board is the primary philanthropic arm of the organization whose responsibility is to help drive community engagement and fundraising to support the mission.

Publications

  • Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

    McGraw-Hill

    One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and…

    One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished―which you can, too.

    In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues―and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results―by putting the patient, and safety, first.

    See publication
  • Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

    McGraw-Hill

    From the nation’s leading experts in healthcare safety―the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.

    One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide…

    From the nation’s leading experts in healthcare safety―the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.

    One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished―which you can, too.

    In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues―and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results―by putting the patient, and safety, first.

    Other authors
    See publication
  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

    McGraw-Hill

    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
    Cleveland Clinic is recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. At one point the organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

    How did Cleveland Clinic turn itself around so effectively and so…

    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
    Cleveland Clinic is recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. At one point the organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

    How did Cleveland Clinic turn itself around so effectively and so quickly?

    Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improve its customer experience. This strategic guide covers:

    How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it
    Critical lessons learned regarding organization, recruitment, training, and measuring service excellence
    Ways in which the Clinic aligned its entire workforce around its Patients First strategy
    How leaders improved the critical element of physician communication
    Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.

    Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.

    Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    See publication

Honors & Awards

  • 50 experts leading the field of patient safety

    Beckers Hospital Review

    Every year, Beckers identifies 50 experts who are helping to lead the field of patient safety. From their article: " The professionals included on this list are prominent advocates for patient safety. Individuals featured here are clinicians, advocacy group leaders, professors, researchers, administrators and healthcare providers. Many honorees have received industry awards, published articles and led initiatives to facilitate the reduction of patient harm in the healthcare setting."

    I…

    Every year, Beckers identifies 50 experts who are helping to lead the field of patient safety. From their article: " The professionals included on this list are prominent advocates for patient safety. Individuals featured here are clinicians, advocacy group leaders, professors, researchers, administrators and healthcare providers. Many honorees have received industry awards, published articles and led initiatives to facilitate the reduction of patient harm in the healthcare setting."

    I have been honored by this recognition in 2015, 2016, 2017, and 2018!

    Thank you!

  • CEO Team Award of Excellence

    Toby Cosgrove, CEO

    Presented by Toby Cosgrove, MD, CEO of Cleveland Clinic, this is the highest award given to a team of Cleveland Clinic employees. In 2014, the team that produced the world famous Empathy Video received this honor.

  • Healthleaders 20

    Health Leaders Magazine

    Every year, the editors of Health Leaders Magazine identifies 20 people in healthcare who are working to make the field better. I was honored with this recognition in 2013.

  • Alfred S. Maschke Award for Excellence in the Art and Practice of Medicine

    Case Western Reserve University School of Medicine

    Received this honor upon graduation from the School of Medicine at Case Western Reserve University

  • Alpha Omega Alpha Medical Honor Society

    Alpha Omega Alpha Medical Honor Society

    Privileged to have graduated with this honor from Case Western Reserve University School of Medicine

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