Jake Ring

You want to join Kareem Mirza and Luke Lanciano at Decarb DC on Dec. 3rd hosted at Cohn Reznick! #SubterraRenewables specializes in providing geothermal energy solutions for #residential and #multifamilybuildings. They offer comprehensive services that include design, installation, and maintenance of geothermal systems, aiming to enhance energy efficiency, lower utility costs, and reduce carbon footprints. Here's how they help: #Custom Geothermal System Design: Subterra works with developers, architects, and engineers to create tailored geothermal heating and cooling systems based on the specific needs of a residential or multifamily building. #Drilling and Installation: They manage the entire installation process, including drilling boreholes and setting up the geothermal loops. This includes vertical or horizontal systems depending on the space and geological conditions. #Energy-as-a-Service (EaaS): Subterra offers a unique model where they own, operate, and maintain the geothermal infrastructure. Building owners and developers pay for the energy used, while Subterra handles the upkeep and management of the system. #Sustainability and Decarbonization: Their geothermal solutions align with goals of sustainability by cutting down greenhouse gas emissions, making residential buildings greener and more attractive to eco-conscious buyers or tenants. This makes Subterra particularly appealing for developers looking to meet sustainability goals and improve energy performance for long-term cost savings in residential and multifamily projects. #leadership

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Solving prevelant problems to increase customer satisfaction. #partnerships #business #supplychain #entrepreneur #share #businessmodels #architecture #scalability #teamwork #socialnetworking #culture #socialentrepreneurship #entrepreneurship #startupstrategies #leanstartups #startups #startup #leanmanufacturing #manufacturing #management #productmanagement #projectmanagement #operationsmanagement #executivesandmanagement #futurism #future #innovation #productivity #strategy #consultants #managementconsulting

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🌟 Call-by-Call Management: Elevating First-Time Fix Rates for Greater Efficiency and Customer Satisfaction 🛠️✨ In the HVAC industry, nothing frustrates customers—and impacts profits—more than repeat service calls. A high first-time fix rate is crucial to both efficiency and customer satisfaction, and this is where Call-by-Call Management makes a significant impact. Here’s how call-by-call management improves first-time fix rates and creates better outcomes for both your team and your customers: ✅ Real-Time Diagnostic Support: Call-by-call managers provide instant feedback and troubleshooting assistance, helping technicians diagnose issues correctly on the first visit and reducing the risk of callbacks. ✅ Detailed Pre-Call Preparation: Before each service call, managers ensure techs have all the information they need, from customer history to specific system details. This preparation minimizes surprises and equips techs to solve problems on the spot. ✅ Access to Expert Knowledge: When technicians encounter a complex issue, they have a direct line to a call-by-call manager who can offer expert guidance, ensuring no time is wasted on misdiagnoses. ✅ Inventory and Part Management: Call-by-call management helps techs confirm that they have the necessary parts and tools before heading out, reducing delays and enabling quicker repairs. ✅ Customized Training Opportunities: By analyzing common issues from calls, call-by-call managers can identify areas for technical improvement, helping each technician continuously improve their skills and reduce repeat visits. ✅ Improved Customer Experience: A first-time fix means a happy customer. Each successful repair on the first try boosts customer satisfaction and increases the likelihood of positive reviews and referrals. At The Perfect Service Call, LLC, we know that a high first-time fix rate is key to operational success and customer trust. By integrating call-by-call management into your service calls, you can elevate both efficiency and customer loyalty. Let’s connect if you’re ready to take your first-time fix rate to the next level! ==> theperfectservicecall.com <== #HVAC #HVACR #FirstTimeFix #CustomerSatisfaction #CallByCallManagement #ThePerfectServiceCall #OperationalEfficiency #FieldService #BusinessGrowth

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📊 Call-by-Call Management: Leveraging Customer Feedback for Continuous Improvement 🌟🔧 In today’s service-driven world, customer feedback is more than just input—it’s the key to growth and excellence. For HVAC companies, feedback from each service call can reveal powerful insights to enhance both processes and customer experience. Call-by-Call Management enables companies to systematically gather and act on feedback, turning every call into an opportunity for improvement. Here’s how call-by-call management makes customer feedback actionable: ✅ Immediate Feedback Loops: After each call, managers can collect and review customer feedback in real-time, addressing any concerns immediately and preventing small issues from escalating. ✅ Identifying Service Trends: By analyzing feedback trends across multiple calls, companies can spot recurring issues, whether technical or customer service-related, and implement targeted improvements. ✅ Enhancing Technician Training: Customer feedback provides insights into areas where technicians might need additional training or support. If customers repeatedly mention communication or technical skills, managers can create tailored coaching to improve those areas. ✅ Improving Customer Retention: Addressing feedback quickly and effectively builds customer trust, making them more likely to return for future service needs. Call-by-call management ensures that customers feel heard and valued on every call. ✅ Optimizing Sales Strategies: Feedback on the sales experience helps managers refine their approach. If customers feel pressured or confused about recommendations, call-by-call managers can adjust sales strategies to be more customer-friendly. ✅ Building a Reputation for Quality: Consistently acting on feedback fosters a reputation for excellence and accountability. Customers appreciate companies that value their input, leading to positive reviews and word-of-mouth referrals. With call-by-call management, every customer interaction is an opportunity to refine and improve. By actively incorporating feedback into your process, you create a business that’s responsive, trusted, and committed to growth. Ready to turn feedback into a powerful tool for continuous improvement? Let’s connect! ==> theperfectservicecall.com <== #HVAC #HVACR #CustomerFeedback #ContinuousImprovement #CallByCallManagement #ThePerfectServiceCall #CustomerSatisfaction #ServiceQuality #BusinessGrowth #FieldService

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This was a great conversation with Jon. There are lots of valuable lessons in there for industrial manufacturers who used to run target account sales plays, but may have gotten frustrated recently. #ProcessEngineering for revenue growth. #IndustrialMarketing #IndustrialSales #ManufacturingMarketing #CapitalEquipmentSales

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Regular #partnership check-ins are essential to make sure that, like any relationship, both sides are getting what they need. #strategy #commercialexcellence https://ow.ly/QFgv50QKBGP

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Discover the latest commercial real estate trends revolutionizing manufacturing facilities! Stay ahead in the industry. Explore how modern facilities, sustainability, and technology integration are reshaping manufacturing landscapes. Learn actionable insights to optimize your manufacturing facility for success. Dive into our blog now! #StayAhead #CommercialRealEstate Click the link to unlock the secrets of success for manufacturing facilities! #ReadNow #StayInformed https://buff.ly/49GkG77 Read More: https://buff.ly/49GkG77

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Today on the podcast: Jack and I come back around to the topic of AI, and where the real value of it in home services comes in the form of AI coaching like Avoca for your call center and technicians. It was interesting to come back to this topic after some time, especially with where AI is now in its progression as a product. https://lnkd.in/gk5NZ7hY

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In this episode of The Top Floor Charlotte, Jeff Smith - CEO of JL Smith - tells the story of his 3+ decade journey as CEO of a specialty music instrument 🎶 business. His journey has been anything but static!! His small instrument service business continued to grow 📈 and morph through multiple acquisitions, the addition of manufacturing, and the addition of new sales channels ❗ Tune in for actionable insights from Jeff that could help your career or your business! 💡 Morphinig from a service business through acquisition 4:35 💡 Succession Planning 16:50 💡 Value of mentors and trusted peers when leading a business 20:13 💡 Enjoyment from interacting with his people 24:50 💡 Using your style to become a successful CEO or leader 42:15 💡 Importance of continuous learning and humility for leaders 51:40 The full episode 🎧 link is below! Give it a like and subscribe if you'd like more content like this :) #TheTopFloorPodcast #CEO #leadershipinsights #businesssuccesstips #continuousimprovement

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Strategic planning for long-term growth is essential for business success, and now is the time to start thinking about the future. In this insightful conversation, Vistage Chief Research Officer Joe Galvin and ITR Economics Lauren Saidel-Baker, CFA discuss how CEOs can prepare for the upcoming growth cycle and begin mapping out investments for the decade ahead. 📽️ Watch the full video here: https://bit.ly/48ox6Br

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It's so easy to facilitate a discussion on Customer Discovery when you have such great panelists like Scott Swenson and David Tominsky 🚀 . Next month NewBoCo's Business Growth Series (Wednesday, Oct. 16) will feature William J. Daly and Brett Papendick from Shuttleworth and Ingersoll. They'll speak about basic legal considerations startup founders and small business owners should keep in mind as they grow their success.

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With expected growth in 2025 and pent up demand in the market, many CEOs are viewing this rate cut as a signal to act on capital investments they've been postponing. CEO confidence indexes indicate that now is the opportune moment to make these investments to prepare for the forthcoming market expansion in 2025 and beyond.

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