Jaime Torchiana, M.S.

*Served as Principal Performance Consultant to General Motors' Retail Sales & Marketing Center of Learning department to establish a Performance Consulting Practice and Project Center of Excellence.

* Served as Principal Performance Consultant to Lowe's Contact Center tasked with role diagnostics, content rationalization, creation of post-training assessment proof of concept and aligning a new training facilitation approach to the streamlined curricula. Effort resulted in reduced time to… Show more

*Served as Principal Performance Consultant to General Motors' Retail Sales & Marketing Center of Learning department to establish a Performance Consulting Practice and Project Center of Excellence.

* Served as Principal Performance Consultant to Lowe's Contact Center tasked with role diagnostics, content rationalization, creation of post-training assessment proof of concept and aligning a new training facilitation approach to the streamlined curricula. Effort resulted in reduced time to competency for contact center roles, reduced attrition and decreased operational costs. Show less

Principal Performance Consultant for McKinney Rogers (a division of GP Strategies):
(NY) Facilitated a High Performing Team (HPT) Workshop for the Chief Technology Officers of a multinational banking and financial services corporation with the intent of allowing the principles of Mission Leadership to shape and influence their newly formed organization.

(San Francisco) Facilitated a High-Performance-Team (HPT) Workshop and Coaching for Performance Session for Compass Real Estate's… Show more

Principal Performance Consultant for McKinney Rogers (a division of GP Strategies):
(NY) Facilitated a High Performing Team (HPT) Workshop for the Chief Technology Officers of a multinational banking and financial services corporation with the intent of allowing the principles of Mission Leadership to shape and influence their newly formed organization.

(San Francisco) Facilitated a High-Performance-Team (HPT) Workshop and Coaching for Performance Session for Compass Real Estate's highest performing agents and associates as they prepare to launch their mission, purpose and values and expand their US footprint.

(NY) Facilitated a HPT Workshop and Coaching for Performance Session for an incubator, operator and venture capitalist subsidiary of a global beverage and brewing company. Show less

*Served as Principal Performance Consultant and Program Manager for Lowe's who sought to fulfill their Purpose & Values through new customer-centric and servant leadership behaviors. Seeking a renewed, transparent and differentiated investment in their Field Leadership capabilities, this work included an initial inventory and audit of current course offerings as well as a Role Excellence profile diagnostic performed on their pivotal leadership roles: the Market Director of Stores, Store… Show more

*Served as Principal Performance Consultant and Program Manager for Lowe's who sought to fulfill their Purpose & Values through new customer-centric and servant leadership behaviors. Seeking a renewed, transparent and differentiated investment in their Field Leadership capabilities, this work included an initial inventory and audit of current course offerings as well as a Role Excellence profile diagnostic performed on their pivotal leadership roles: the Market Director of Stores, Store Manager, Assistant Store Manager and Front Line Leader roles and culminated with curriculum recommendations for these roles to support the delivery of a high-value customer experience in a matrixed, omnichannel environment.

* Served as Principal Performance Consultant to Heartland, a Fortune 1000 U.S.-based payment processing & technology provider, as they prepared for and launch a new, global restaurant management platform (POS solution). Responsibilities included a training needs analysis in order to establish a recommended product marketing & training strategy for their direct sales team, resellers, end users & internal support services.

* Served as Lead Principal Performance Consultant for Comcast, the U.S.'s largest broadcasting and cable television provider, who sought to deploy a new automated dispatching tool and associated training for the "Field Traffic Controller" role. This work included a Rapid Role Analysis performed on their top performing Dispatchers and culminated with a national curriculum recommendation for this role that streamlined Commercial Operations best practices & standards across the company's 16 Regional Hubs & improved performance indicators & operational efficiency (e.g., number on-time appointments, and customer satisfaction). Show less

* Served as Principal Performance Architect for a Global Banking Institution’s initial (new-to-role) curriculum for Premier Relationship Manager’s in Retail Banking & Wealth Management (RBWM), Senior Relationship Managers within Global Banking & Markets (GBM), Trade Processor Managers and Trade Processors within Operations, Services and Technology (HOST) as well as Auditors within Global Functions and the Financial Crime Investigations Unit (FIU). Responsibilities included interviewing top… Show more

* Served as Principal Performance Architect for a Global Banking Institution’s initial (new-to-role) curriculum for Premier Relationship Manager’s in Retail Banking & Wealth Management (RBWM), Senior Relationship Managers within Global Banking & Markets (GBM), Trade Processor Managers and Trade Processors within Operations, Services and Technology (HOST) as well as Auditors within Global Functions and the Financial Crime Investigations Unit (FIU). Responsibilities included interviewing top performers in these roles, synthesizing data, drafting a Role Excellence Profile (REP) and developing design documents and communication templates. Working closely with an Instructional Design Architect, presented a job-based-profile as a design point for a job-based curriculum for each role that leveraged existing assets and satisfied auditor's requirements for enhanced compliance training.

* Served as Performance Consultant and Lead Virtual Facilitator of a global credit bureau agency’s Sales Enablement transformation. The five-module, customized "Sales Agility" series included e-learning, virtual instructor-led training sessions (vILTs), Work Sheets and Leader Coaching Guides. This initiative earned a 2016 Bronze Brandon Hall Learning Excellence Award in the “Best Unique Sales Training Program” Category.

* Served as Performance Consultant to Staples, one of the world’s top three internet retailers and a trusted source of office solutions, whose aim was to redesign their US Sales Training New Hire Curriculum. Responsibilities included site visits, interviews of top-performing Managers, Sales Associates, and Print/Copy Technicians, customer satisfaction data analysis and interview synthesis in order to develop a Sales Associate Role Excellence Profile (REP) that served as the design point for the new learning curriculum. Show less

Accountable for the Operations of Contract Sales Programs, specifically Nurse Educator Teams across a broad therapeutic portfolio (Cardiovascular, Respiratory and Diabetes). Operationalize new programs and manage a variety of Suppliers to ensure efficiency, Compliance, quality, reporting, innovation and make recommendations to enhance those deliverables locally and globally.

The Portfolio Marketing Manager is responsible for defining and facilitating development of the Brand’s promotional plan and programs, and ensures their consistency with brand strategy.  Partnering with Business Insights and Market Research Team to define success metrics and analyze performance of marketing programs on an ongoing basis. Assess investment viability of programs based on anticipated ROI/value/impact and formulate recommendations for future plans based on learnings.  Collaborate… Show more

The Portfolio Marketing Manager is responsible for defining and facilitating development of the Brand’s promotional plan and programs, and ensures their consistency with brand strategy.  Partnering with Business Insights and Market Research Team to define success metrics and analyze performance of marketing programs on an ongoing basis. Assess investment viability of programs based on anticipated ROI/value/impact and formulate recommendations for future plans based on learnings.  Collaborate with other functional areas and lead the review process to ensure legal/regulatory compliance and medical accuracy of all marketing materials.  Participate in the annual operational planning process by shaping the tactical plan and budget required to achieve the brand’s stated objectives.  Possess strong business acumen skills, as role is responsible for managing multiple program budgets, timelines, process and procedures.  Manage partner agency relationships, workflow and related expense budgets. Facilitate Brand Strategy and Messaging sessions at National Sales Meetings. Show less

Served as coach and mentor to develop the tranining, facilitation and coaching capabilities of a team of promoted Sales Trainers. Maximized sales force competency and performance through Training initiatives. Led the coordination of Training Plans for new hire on-boarding through selling simulations week, as well as training for transfers and external sales and service channels, all strategically aligned to the training needs of the Sales Organization.

Developed and implemented a new selling approach for Field Sales.
Designed, developed and implemented a new learning and performance program. The program, geared to all new hire and tenured pharmaceutical reprentatives, reduced instructor-led training by 75% through the use of blended learning technologies and with a curriculum modeled after the company's top performer's roles and behaviors.

Led the successful pilot, implementation, on-going sustainment activities and evaluation of the global Saba Learning Management System (LMS). Deployed the LMS to key strategic and emerging markets to enable content sharing, collaboration and streamlined vendor management processes.
Proven experience in leading cross-functional, multi-vendor teams and in growing new functional organizations.
Finalist for the 2009 "Chief Learning Officer Learning in Practice Awards - Global Learning."

Responsible for all new hire sales training, Advanced Sales Training, national sales meeting workshops and content creation and regulatory approval for our Cardiovascular, GI, and Diabetes portfolio.