Erik Eklund

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This is a great article by the folks over at Salesforce Ben. In addition to the survey results, there is a great history of how we got here, and 5 steps for moving forward. Bravo! Ben McCarthy https://lnkd.in/gvwQp78Q

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The extreme arrogance of the #NDIABoard. No business case. But as the #EY report hints at, the total cost of this defective #Salesforce #PACE system could be in the **HUNDREDS OF MILLIONS** of dollars. AND, the #Salesforce deal ends NEXT YEAR. In my recent submission on the #NDISBill, I examined the unknown and uncapped costs of the #PACE system - and challenged the current #NDIA leadership narrative on “the business case”.👇👇👇 https://lnkd.in/dDekWjrG “From the NDIA responses to questions from the Joint Committee of Public Accounts and Audit Inquiry into Procurement at Services Australia and the NDIA. PACE Costs and Business Case… "The business case for PACE estimated a 10% reduction in cost-to-serve, or a reduction of 1.8M hours from the time it takes staff to interact with the former CRM. These savings are being reinvested in increased participant contact. That is, PACE reduces the amount of time that staff and partners spend interacting with the CRM, meaning they have more time to spend working directly with NDIS participants.” ➡️ Something doesn’t add up - a big problem for an “actuarial business”. Was there NOT a business case, as stated by the #EY report. Or WAS there a business case, as claimed by the #NDIA in evidence to questions from the Committee. Both answers cannot be true. Over to the #ANAO to investigate further in their audit on the #NDIABoard. On behalf of folks pursuing this story for years - through various Parliamentary inquiries, administrative processes and forums - with respect, #BillShorten is not the hero. The #FOI requesters are the heroes. Well told InnovationAus.com More to come. #RoboNDIS #ClassAction #RoyalCommission Mark Sweeney Mark Toomey Tony Ridley, MSc CSyP FSyI SRMCP Karen Kline Paul Flintoft Graham Taylor Samantha Connor Tara Hannon Renee F. Muriel Cummins Georgia van Toorn Peter Gregory Shirley Humphris Vinod Ralh Jordon Steele-John David Pocock Rick Morton https://lnkd.in/didGb3nj

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After completing a free Varonis Salesforce Risk Assessment, this insurance provider partnered with Varonis to right-size permissions and reduce data exposure risk in Salesforce. 🤝 Learn how this Salesforce admin gained more visibility and deeper insight with Varonis for Salesforce: https://hubs.ly/Q02XnNTC0

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🎉 Exciting News! 🎉 The Infoglen team is heading to Salesforce DevOps Dreamin 2024! 📅 May 20-21, 2024 📍 Chicago Come say hi to me, Nav Singh, and let's chat about how Infoglen can help revolutionize your business. Plus, I might just share my secret stash of conference snacks! 🍪😉 Don't miss out – it's going to be legendary! #SalesforcePartner #DigitalizationDelivered #ConferenceFun #TechTalks #DevOpsDreamin #DevOps

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New Salesforce Revenue Cloud Advanced (#RLM #RCA): See how customers can now easily self-serve their add-on orders in this quick demo of amendments and pro-ration from the Shiftlogic.io team

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Something that was missing previously. The new layout and links of the Salesforce modules show where each module fits in the 14 skills needed to master Salesforce.

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🛠️ Integrating with more sources of information just got easier! Check out Admin Evangelist Joshua Birk's guide to leveraging Data Cloud for unified data management and powerful AI insights. #AwesomeAdmin

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Looking to work on your GTM strategy? Make sure you join the wonderful Allison Feeney and Sam Yarborough as they discuss the top tips later today 💫

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After completing a free Varonis Salesforce Risk Assessment, this insurance provider partnered with Varonis to right-size permissions and reduce data exposure risk in Salesforce. 🤝 Learn how this Salesforce admin gained more visibility and deeper insight with Varonis for Salesforce: https://hubs.ly/Q02XnNTC0

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Data integrity impacts every function of your Salesforce environment. Failing to protect and maintain your data properly can have wide-ranging impacts, including disastrous results if the proper levels of care aren’t taken. The solution? Visibility. Check out this video to learn more.

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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Dataloader.io is a simple, yet powerful tool for importing, exporting, and deleting data in Salesforce. In this tutorial, we’ll guide you through the basics of Dataloader.io and how you can efficiently import and export your data in Salesforce in under 10 minutes.

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Can confirm Phil Rapp knows a thing or two about CPQ:) He also happens to be a great business partner with invaluable insight and experience we all can learn from. Thanks for sharing Phil!

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What is Salesforce Experience Cloud and what does it do? Come listen to Brad Endres (Summit Advisory Team) give and overview of the product (..and a bit more if we are lucky) See you at the next Wilmington NC Salesforce Saturday.

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