“Emily is a savvy customer loyalty analyst with a great analytical mind. She is detail-oriented, highly intelligent and has a unique mix of tenacity and curiosity. I’ve enjoyed working Emily over the years and look forward to collaborating with her in the future. She is a truly amazing individual. ”
About
I lead at team of analysts who cover marketing. We help clients understand consumers…
Activity
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Want the scoop on what's in store for loyalty in 2025? Check out this fireside chat with me and Roger Williams of Marigold on Thursday!
Want the scoop on what's in store for loyalty in 2025? Check out this fireside chat with me and Roger Williams of Marigold on Thursday!
Shared by Emily Collins
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Play at The Wright. https://lnkd.in/eUj4ZNDF
Play at The Wright. https://lnkd.in/eUj4ZNDF
Liked by Emily Collins
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Anyone else been scouring TikTok for gift ideas and Black Friday deals? As I was doing research on holiday social shopping trends, I found myself…
Anyone else been scouring TikTok for gift ideas and Black Friday deals? As I was doing research on holiday social shopping trends, I found myself…
Liked by Emily Collins
Experience
Education
Publications
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Be A Loyalty Company, Not A Company With A Loyalty Program
Forrester Research
Points, discounts, rewards... oh my! Today's customer loyalty practices come with a lot of baggage. It's time for a reality check. Loyalty is both behavioral and emotional, and companies that really want to compete for their customers' loyalty need an evolved approach that extends beyond a loyalty program designed around points and rewards. This report helps marketers evolve their outdated thinking around customer loyalty and build a strategy based on customer insight that meaningfully…
Points, discounts, rewards... oh my! Today's customer loyalty practices come with a lot of baggage. It's time for a reality check. Loyalty is both behavioral and emotional, and companies that really want to compete for their customers' loyalty need an evolved approach that extends beyond a loyalty program designed around points and rewards. This report helps marketers evolve their outdated thinking around customer loyalty and build a strategy based on customer insight that meaningfully acknowledges and reinforces customer relationships.
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If you're in customer marketing and/or responsible for customer advocacy and reference management, Amy Bills just broke down the entire tech market…
If you're in customer marketing and/or responsible for customer advocacy and reference management, Amy Bills just broke down the entire tech market…
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Good culture is: When your CEO blocks her calendar to start Halloween festivities with her family early...and formally announces everyone else…
Good culture is: When your CEO blocks her calendar to start Halloween festivities with her family early...and formally announces everyone else…
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