Chris Kiklas

Gainsight Pulse Conference- tracks include AI and innovation, CSM excellence, and CS operations. Don't miss the chance to learn from the best in the field! Listen to the full podcast here: https://lnkd.in/eF-3trVu #CustomerSuccessConference2022 #AIandInnovation #CSMExcellence #CSOperations #CustomerEducation #CommunityManagement #GainsightEvent #IndustryInsights #CustomerSuccessTips #ConferenceHighlights

3

Discover how Administrate's new widget resolves instructor conflicts effortlessly. Watch the full recording with CEO John Peebles and Product Designer JJ Cranston to see it in action: https://hubs.li/Q02GRMY60 #trainingmanagement #customersuccess

6

When they become a better manager, they can positively impact their team. Their team becomes more engaged. Individual and team performance improves. VP of Transformation and Enablement, Leslie Minchin, PMP, ACC’s second blog in her three-part series discusses The Employee-Centric Training experience: https://hubs.li/Q02CkXhG0 #EmployeeEngagement #Manager

2

CSM/CX Leaders - What if you could spot churn before it happens? Here are trackable red flags to watch out for… 🚩 Enrollment in your Academy 🚩 Completion of critical onboarding steps 🚩 Product usage 🆘 if these are not ✔️ These are signs to reach out, offer support, and get users to their first “aha” moment with your product. Use these 5 proven strategies to train and retain your hard-won customers. Plus, expand the relationship:  https://hubs.ly/Q02WPXRc0 #customereducation #customersuccess #onboarding #retention

2

Are you a #RevOps professional looking to unlock the full potential of automation in your organization? 👀   Join us on August 1st as Mollie Bodensteiner, VP of Operations @ Sound, Lindsay Rothlisberger, Director of RevOps @ Zapier and Jonathan Moss, GTM Strategy and Ops @ Experity will introduce the MRCII method (pronounced ‘murky’) for pinpointing high-potential automation opportunities and discuss key capabilities that can be enhanced through automation. 💯   Key Takeaways: - Learn the MRCII method to identify processes ready for automation - Understand the capabilities you can unlock with automation - Discover the ABCs to implement and scale automation effectively - Gain insights from practical examples of RevOps automated workflows Register here! ➡ https://lnkd.in/dT8X_eJR

23

Imagine if you could predict the future. 🤔 You’d have everything under control and be ready to swoop in and save the day (or weekend). Unfortunately, we can’t predict the future (yet), but we can come darn close with personalized client-side support for #HCM software. Read our blog below to learn more: ⬇️⬇️⬇️ #HR #HumanResources #UKG #Paylocity

11

John Kaplan and John McMahon break down how great leaders, from first-line managers to CRO’s succeed by coaching and growing their teams. The key? Build a system for long-term revenue success. Learn more about empowering your team - Listen now! Listen On Apple: https://hubs.li/Q02VJx6n0 Listen On Spotify: https://hubs.li/Q02VJdvG0

115

3 Comments

RevOps impact is hard to measure and even harder to describe. The thing is, operations is always focused on the details that few others take notice of. Here's how you can frame RevOps for those conversations with the C-suite. Learn how here: https://lnkd.in/gBspU4qb #RevOps #DataQuality

1

Is customer success the secret to sustainable growth or just another business buzzword? Join us on the latest episode of Topline as Sam, AJ, and Asad welcome Nick Mehta, CEO of Gainsight, to discuss the evolving role of customer success in today's market. Nick shares insights on: 🔍 Why customer success is more than just a support function and how it drives long-term value. 🤝 The critical balance between technical expertise and relationship-building in CS roles . 📊 How AI is revolutionizing customer success by predicting churn, personalizing interactions, and automating routine tasks. Curious about the future of customer success? Listen now. Available on all major podcasting platforms, simply search “Topline.”

13

When HR leaders unveil Hive to their people: excitement, pride, and the promise of impactful insights 🎉 Create moments so magical with employee voice insights 👉 https://hubs.ly/Q02Zb25b0 #EmployeeVoice #Wicked #EmployeeFeedback

6

Next week, we're heading to #GainsightPulse as Platinum Sponsors 🎉 Hundreds of leading software companies (including Gainsight!) trust us to streamline acquisition, drive expansions, automate the end-to-end renewal process, and more. ➡️ Stop by booth P2 to pick up some swag and learn how Cleverbridge can transform your digital customer experience. #Pulse2024

29

1 Comment

“Culture eats initiatives for lunch.” Your organizational culture may have a bigger impact on your CRM success than you may realize. If your team isn’t on board with your CRM rollout, or are hesitant to buy in to the process, it may be time to shift your focus and align your culture.   https://lnkd.in/e6sJqWzn #CRMStrategy #ChangeManagement #BusinessGrowth 

1

1 Comment

🎧 On this week's episode, Rina Alexin chats with Stephanie Redl, Director of Product Operations at Descartes Systems Group. Tune in as we dive into how product operations can: 🚀 Standardize processes 🚀 Build a supportive community 🚀 Leverage tools like AHA roadmaps to streamline workflows Stephanie's tips on fostering collaboration and driving efficiency are a must-listen for anyone in product management! Listen now! 🔗 ⬇ ♻️ Share if you found this helpful. #ProductOperations #ProductManagement #Productside

12

4 Comments

"Our demos are way up, traffic is steady, and our competitors are spending a TON of time on our site. We are making waves!" - Director of Marketing, eLearning Software Company Results like these start with a clear strategy and focused execution plan. Want the same for 2025? Get clear direction in just 3 hours. Our Marketing Strategy & Annual Planning Workshop delivers: → Clear strategic direction → Actionable 12-month plan → Marketing maturity assessment → Budget optimization guidance Stop guessing. Start executing with confidence. Limited spots available Nov-Feb. $4,500 investment. Email [email protected] to secure your spot. #planning #workshop

7

1 Comment

The secret 🤫 to hiring success? Leaning on the support of Hireology’s award winning customer success team. With proactive, customized strategic recommendations, we help you drive better business outcomes. Take it from Customer Success Manager, Kathryn Villano Hanson, who operates as the extension of her customers’ teams and watching them win is a testament to the endless potential of our collaboration. Learn more about Hireology’s unparalleled customer success team here: https://hubs.ly/Q02yHGV_0

29

1 Comment

We’re thrilled to announce that Pattern PXM (Formerly Amplifi.io) has been recognized as Rising Star in Fall 2024 Digital Asset Management Software Customer Success Report! Learn more: https://lnkd.in/gsQ4A9NU #b2b #customersuccess #software #report #DigitalAssetManagement #AssetManagement

1

Frustrated with your current customer and technical enablement programs? Don’t bulldoze it 🚜 Start with these three steps to modernize your enablement program with hands-on software environments. ➡️ Find out how and learn more about each use case in our free guide: https://hubs.la/Q02Vx0ZS0 #enablement #CX #TechnicalSupport

7

Don't miss this article from Training Industry, Inc. written by Jenna Jean Berris, Director of Product Marketing at Qstream. Learn how boosting knowledge retention and utilizing AI-powered #microlearning content can help employees succeed faster than ever in today's fast-paced, digital world. Check it out here: https://hubs.li/Q02Kqhy_0

8

1 Comment