Chris Goade

🌟 Call-by-Call Management: Elevating First-Time Fix Rates for Greater Efficiency and Customer Satisfaction 🛠️✨ In the HVAC industry, nothing frustrates customers—and impacts profits—more than repeat service calls. A high first-time fix rate is crucial to both efficiency and customer satisfaction, and this is where Call-by-Call Management makes a significant impact. Here’s how call-by-call management improves first-time fix rates and creates better outcomes for both your team and your customers: ✅ Real-Time Diagnostic Support: Call-by-call managers provide instant feedback and troubleshooting assistance, helping technicians diagnose issues correctly on the first visit and reducing the risk of callbacks. ✅ Detailed Pre-Call Preparation: Before each service call, managers ensure techs have all the information they need, from customer history to specific system details. This preparation minimizes surprises and equips techs to solve problems on the spot. ✅ Access to Expert Knowledge: When technicians encounter a complex issue, they have a direct line to a call-by-call manager who can offer expert guidance, ensuring no time is wasted on misdiagnoses. ✅ Inventory and Part Management: Call-by-call management helps techs confirm that they have the necessary parts and tools before heading out, reducing delays and enabling quicker repairs. ✅ Customized Training Opportunities: By analyzing common issues from calls, call-by-call managers can identify areas for technical improvement, helping each technician continuously improve their skills and reduce repeat visits. ✅ Improved Customer Experience: A first-time fix means a happy customer. Each successful repair on the first try boosts customer satisfaction and increases the likelihood of positive reviews and referrals. At The Perfect Service Call, LLC, we know that a high first-time fix rate is key to operational success and customer trust. By integrating call-by-call management into your service calls, you can elevate both efficiency and customer loyalty. Let’s connect if you’re ready to take your first-time fix rate to the next level! ==> theperfectservicecall.com <== #HVAC #HVACR #FirstTimeFix #CustomerSatisfaction #CallByCallManagement #ThePerfectServiceCall #OperationalEfficiency #FieldService #BusinessGrowth

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💡 Ready to build a stronger, more consistent sales pipeline? 💡 Our next SDS Essentials Sales Training Cohort starts Wednesday, October 11th! 🎯 Join us for a 10-week journey through the Sandler Sales Methodology—designed to help you: ✅ Shorten your sales cycle ✅ Improve lead qualification ✅ Close more deals without excessive discounting Limited spots are available, so reserve your seat today! ⏳💼 🔗 Drop a comment or DM me to learn more. #SalesTraining #SandlerTraining #TriangleSalesPerformance #SalesDevelopment #RaleighNC

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SALES: THE LIFEBLOOD OF EVERY BUSINESS By Marshall Krupp, Certified EOS® Implementer and Certified Outgrow Advisor If there’s one critical focus for every business—whether it be a product-driven enterprise or a service-oriented company—it’s sales. Ask any business owner, and they’ll tell you that sales are at the core of their success. But sales are just one piece of the broader concept of business development, which also includes branding and marketing. Together, these three components form the foundation of sustainable growth. Branding is the execution of conveying the identity and values of your organization. It’s about telling your story and building a reputation that resonates with your audience. Marketing, on the other hand, is about generating opportunities and creating interest. It’s what brings potential customers to your doorstep. And then there’s sales—the art and science of closing the deal, turning prospects into long-term clients. For over 20 years, Outgrow has been a leader in sales empowerment, helping companies achieve predictable revenue growth of 15-30% annually. Outgrow’s approach focuses on building confidence, optimism, boldness, and systematic proactivity among customer-facing teams. It’s not just about techniques; it’s about mindset. Outgrow’s Certified Advisors work directly with sales teams to develop these qualities, resulting in consistent, measurable and data driven growth. The weekly results of the discipline is what drives success! As leadership expert Simon Sinek once said, “People don’t buy what you do; they buy why you do it.” Sinek’s insights remind us that successful sales are about more than just offering a product or service—they’re about connecting with customers on a deeper level, aligning with their values, and building trust. This is where branding, marketing, and sales come together to create a lasting impact. What sets Outgrow apart is its proven process, used by over 400 companies nationwide. The collaboration between the Certified Outgrow Advisor and the sales team has been shown to yield greater success than many traditional sales training methods. Marshall Krupp, one of only 19 Certified Outgrow Advisors in the country and is the sole Outgrow Advisor serving California. His expertise in empowering Leadership and sales teams has helped businesses throughout the state realize their full potential. Are you ready to empower your sales team and drive predictable growth? Reach out to explore how Outgrow can help your business achieve lasting success. Together, we can build a sales strategy that works. ------------------------------------------------------------------- Share your thoughts and “likes” with our Community at the end of this post. Please feel free to reach out to me at 714-624-4552 or [email protected]. #SalesGrowth #BusinessDevelopment #OutgrowSuccess #LeadershipInSales #EmpowerYourTea

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Reverse dysfunctional sales forecasting by making our sales process a communication tool — one that supports forecast accuracy, pipeline hygiene, and linearity. #ImpassionedSalesSolutions #SandlerBlogHouston #RevenueForecasts

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Not everything you hear about franchising is true. There are plenty of myths that can hold back potential franchisees. Our Franchise Mythbusters series sheds light on the misconceptions, helping you make informed decisions as you move toward franchise ownership. Knowledge is the key to success! Watch: https://buff.ly/3U6xvSl #FranchiseEducation #FranchiseFacts #FranNet

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Inviting my trusted LinkedIn network to learn more about Arrowhead Consulting ... we're a trusted advisor that takes pride in providing results-oriented analysis, innovative solutions and implementations for various businesses across the country. In short, my team and I bring the right people together to challenge established thinking (and drive transformations). We work with our clients to build capabilities, empower organizations, and achieve sustainable results. Contact me directly (or anyone on our team) for more information about our products and services. #VirtualTraining #businessstrategies #leadershipsolutions #leadershipdevelopment #entrepreneurs #CEO #DEIExperts

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🎉 It’s time for Thursday Q&A! Here’s this week’s question: ❓ What is the difference between Cost of Goods Sold and Operating Expenses? 💡 Cost of Goods Sold (COGS) represents the direct costs of producing goods or services sold by your company, such as materials and labor. Operating Expenses are the costs related to running your business that aren't directly tied to production, like rent, utilities, and salaries. Understanding this distinction helps in analyzing profitability and managing your finances effectively. www.interlinkcfo.com #ThursdayQandA #FinancialStrategy #FinancialSuccess #DataDrivenDecisionMaking #InterlinkCFO

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Achieving success doesn't mark the end, facing failure isn't the ultimate defeat; what truly matters is to persist. At Transworld, we don't let obstacles disrupt our progress. Speak with a business advisor today and prepare your business for sale or start your buyer journey today! https://lnkd.in/guzNuTNu #inspiration #transworldbusinessbrokers #tworldteam #motivation #success #workhard #growthmindset

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Achieving success doesn't mark the end, facing failure isn't the ultimate defeat; what truly matters is to persist. At Transworld, we don't let obstacles disrupt our progress. Speak with a business advisor today and prepare your business for sale or start your buyer journey today! https://lnkd.in/e65zrNCR #inspiration #transworldbusinessbrokers #tworldteam #motivation #success #workhard #growthmindset

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Achieving success doesn't mark the end, facing failure isn't the ultimate defeat; what truly matters is to persist. At Transworld, we don't let obstacles disrupt our progress. Speak with a business advisor today and prepare your business for sale or start your buyer journey today! https://lnkd.in/g7NYzGZn #inspiration #transworldbusinessbrokers #tworldteam #motivation #success #workhard #growthmindset

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Whether it’s engaging a new audience or deepening relationships with your existing customer base, your clear purpose sharpens your content and allows you to measure your podcast's success. Check out the new issue of the PMC Content Corner discussing podcasts. Read more 👉 https://lttr.ai/AXP41 #podcasting #ContentMarketing

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Sales coaching has a direct impact on revenue growth, and yet too many coaches wing it. For coaching to be effective, it must be founded on a well-thought-out plan and applied consistently. This whitepaper outlines the five steps sales coaches can take to create measurable impact on the behaviors of their salespeople and on their organization’s bottom line. Get your copy here to start driving revenue growth through sales coaching 👉🏼 https://lnkd.in/g_9PZAfc #SalesTraining #Sandler

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Sales coaching has a direct impact on revenue growth, and yet too many coaches wing it. For coaching to be effective, it must be founded on a well-thought-out plan and applied consistently. This whitepaper outlines the five steps sales coaches can take to create measurable impact on the behaviors of their salespeople and on their organization’s bottom line. Get your copy here to start driving revenue growth through sales coaching 👉🏼 https://lnkd.in/guFXYYQ2 #SalesTraining #Sandler

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Ready to get "unstuck"? https://hubs.la/Q02xt_Qj0 You launched your business with unique skills and relentless passion, driving initial growth through your expertise and hard work. Yet, like many ambitious business owners, you might find yourself facing a growth plateau. Enroll now and transform your sales team into a powerhouse of success. https://hubs.la/Q02xt_Qj0

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Join us Wednesday morning for another great Success North Dallas meeting. Do you need help with your marketing? One of the top marketing executives in the country will explain how to get the ball rolling and achieve a great ROI on the investment. We would love to see you there.  If you will be there, please register at the following link: https://lnkd.in/gcfYEz7p Owning Your Own Brand with Sheila Rondeau. Sheila will discuss some of these key takeaways: • Marketing is an art and a science; to be successful, it needs to have the right mix of strategy, creativity, and math. • Measure everything and spend based on ROI. • Spend on what brings you clients, builds awareness, and elevates your brand. • If you can’t describe it, they won’t buy it. I hope to see you there! #SND #SNDYE #netweaving #networking

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Curious about what's holding your sales team back from reaching success? Try our FREE Sales Team Readiness Assessment today! https://hubs.la/Q02GCk4q0 This quick and easy assessment will pinpoint your team's strengths and highlight areas that need improvement. After completing the assessment, we’ll provide actionable steps to help elevate your sales team to the next level. Empower your team and start your journey towards success! https://hubs.la/Q02GC9rC0

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See you at 4PM ET! Just a few hours separate us from our second webinar, “Financial Planning for Franchise Success: From Funding to Opening.” https://lnkd.in/erymWvda #FranchisingWebinar #Franchising #BusinessOwnership

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