About
I have the awesome privilege to work with AxiCom’s talented global community of Creators,…
Articles by Brian
Contributions
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You need to create internal communication content. What tools will help you do it best?
In a world where most professionals are in a hybrid work environment, face time with leadership is critical to engagement and alignment. Look to maximize in-the-office days with F2F collaborative meetings with senior leaders that go beyond presentations, and utilize internal leadership videos to bring some much-needed humanity to remote communications.
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How does word-of-mouth influence consumer decision making?
Social media marketing has overtaken WOM in the past decade, but word-of-mouth marketing is about to make a big comeback as consumers seek refuge from the "dark forest" of the open web where bots, influencers, advertisers and misinformation run rampant into the "cozy web" of closed/trusted digital communities and private messaging. This trend will accelerate as AI-generated content further erodes trust in the open web. Turning customers into advocates through WOM is the only way for brands to participate in the cozy web and should be a top priority for marketers and communicators.
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What are some creative ways to show appreciation to your online customers or clients?
Active social listening Are your customers posting about their experience with your products and services? Let them know you appreciate them! This is especially true for hospitality businesses, where you can combine social listening with surprise and delight to create memorable guest experiences. But all brands should look at how they use social media community management, so often an afterthought, to build more personal, empathetic relationships with customers.
Activity
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The Playful Learning Lab (at the University of St. Thomas) may be closed, but that doesn't mean the impact it had is over. We have TWO papers that…
The Playful Learning Lab (at the University of St. Thomas) may be closed, but that doesn't mean the impact it had is over. We have TWO papers that…
Liked by Brian Snyder
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We are so proud to share that IPR President & CEO Tina McCorkindale, Ph.D., APR has been awarded the Ragan Communications and PR Daily Bridge Builder…
We are so proud to share that IPR President & CEO Tina McCorkindale, Ph.D., APR has been awarded the Ragan Communications and PR Daily Bridge Builder…
Liked by Brian Snyder
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We are very happy to welcome another member of SEC Newgate’s Affiliate program! Based in Vienna, Brandenstein Communications is a creative and…
We are very happy to welcome another member of SEC Newgate’s Affiliate program! Based in Vienna, Brandenstein Communications is a creative and…
Liked by Brian Snyder
Experience
Education
Honors & Awards
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Global PR Breakthrough (High Commendation)
PRWeek
Program: Pope Francis' visit to the United States
Client: U.S. Conference of Catholic Bishops
Scope: Digital Strategy, Branding, Social Listening, Content Development, Influencer Engagement, Massively Scaled Social Engagement, Analytics and Intelligence -
PRWeek Global Event Activation (Winner)
PRWeek
Program: Pope Francis' visit to the United States
Client: U.S. Conference of Catholic Bishops
Scope: Digital Strategy, Branding, Social Listening, Content Development, Influencer Engagement, Massively Scaled Social Engagement, Analytics and Intelligence -
In2 Insight & Innovation Sabre Award for Real-Time Engagement (Winner)
The Holmes Report
Program: Pope Francis' visit to the United States
Client: U.S. Conference of Catholic Bishops
Scope: Digital Strategy, Branding, Social Listening, Content Development, Influencer Engagement, Massively Scaled Social Engagement, Analytics and Intelligence -
PRISM Social Media Award (Winner)
PRSA
Program: Reggie Fils-Aime Fan TweetUps & Twitter Takeovers
Client: Nintendo
Scope: Digital Strategy, Executive Positioning, Content Development, Influencer Activation, Scaled Social Engagement, Analytics and Intelligence -
Gold Sabre Award for Change Management (Finalist)
The Holmes Report
Program: Whirlpool Acquisition of Maytag
Agency: Edelman
Scope: Public Relations, Investor Relations, Stakeholder Engagement, Employee Engagement, Retiree Communications, Web Communications
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Join now to viewMore activity by Brian
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If you were wondering what the mysterious Chris McCafferty has been up to since he left MSL/Publicis earlier this year, I have all the answers right…
If you were wondering what the mysterious Chris McCafferty has been up to since he left MSL/Publicis earlier this year, I have all the answers right…
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I’m joyous. We are a so proud to announce that The Female Quotient was selected for Fast Company’s “Brands That Matter” for 2024! We’re listed as a…
I’m joyous. We are a so proud to announce that The Female Quotient was selected for Fast Company’s “Brands That Matter” for 2024! We’re listed as a…
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Yes, we are hiring! I am building a Comms and Corp Affairs/ ESG team to get ready for the separation between Ice Cream and Unilever. Will you join…
Yes, we are hiring! I am building a Comms and Corp Affairs/ ESG team to get ready for the separation between Ice Cream and Unilever. Will you join…
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What do some of the most influential leaders in comms envision for the sector in 2025? Check out the wish lists from in-house pros Jano Cabrera at…
What do some of the most influential leaders in comms envision for the sector in 2025? Check out the wish lists from in-house pros Jano Cabrera at…
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