Bertrand Guillotin, MBA, DBA

In 2022, Emtec Inc., an information technology and digital services firm located in Florida, was at a critical juncture. The company had seen immense success as a hardware reseller and managed services provider to government agencies and midmarket companies in the US. But Dinesh Desai, the founder and former chief executive officer, was concerned about decreasing profit margins and intensifying competition in the current reseller and managed services business. Low barriers to entry were adding… Show more

In 2022, Emtec Inc., an information technology and digital services firm located in Florida, was at a critical juncture. The company had seen immense success as a hardware reseller and managed services provider to government agencies and midmarket companies in the US. But Dinesh Desai, the founder and former chief executive officer, was concerned about decreasing profit margins and intensifying competition in the current reseller and managed services business. Low barriers to entry were adding new entrants and competition on pricing as well as affecting the ability to acquire and keep talent. Furthermore, the pace of technological change influencing newer offerings such as cloud and custom development was creating significant uncertainty. For Desai, the question came down to the following: Stay the course and build upon established services or pivot to a different mix of offerings? The pressure to chart a new path was very important, given the uncertainty about the future and the cutthroat price-based competition in the market. Show less

As she prepared for the Hershey Company Investor Day, CEO Michele Buck knew the importance of equity, diversity and inclusion (EDI); the importance of environmental, social, and governance (ESG) practices; and that EDI within corporate social responsibility (CSR) was key to Hershey’s valuable brand image, engaged employees, and effective business relationships. “Children’s wellbeing is at the heart of who we are as a company. This goes back to our founder, Milton S. Hershey, who cared deeply… Show more

As she prepared for the Hershey Company Investor Day, CEO Michele Buck knew the importance of equity, diversity and inclusion (EDI); the importance of environmental, social, and governance (ESG) practices; and that EDI within corporate social responsibility (CSR) was key to Hershey’s valuable brand image, engaged employees, and effective business relationships. “Children’s wellbeing is at the heart of who we are as a company. This goes back to our founder, Milton S. Hershey, who cared deeply about children.” However, the company depended on cocoa beans from West Africa and had not yet honoured a 2001 industry-wide pledge to uproot child labour in global supply chains. Hershey was committed to improved practices but had not yet reached its goals. What if Hershey’s largest customer in its largest market decided to drop Hershey products? What if socially conscious institutional investors decided to sell their shares? How could the CEO avoid these disastrous scenarios and reassure both customers and investors? Show less

Following its disastrous market entry into the United Kingdom in 2019, due to immediate backlash from the LGBTQ+ community, Chick-fil-A, the US$16 billion conservative Christian fast-food company, named a new chief executive officer in 2021, Andrew Truett Cathy. By inheriting the privately-held, family-owned empire, Cathy faced a monumental task, made more difficult when he appointed a vice president of diversity, equity, and inclusion, which sparked calls for a boycott from conservative groups… Show more

Following its disastrous market entry into the United Kingdom in 2019, due to immediate backlash from the LGBTQ+ community, Chick-fil-A, the US$16 billion conservative Christian fast-food company, named a new chief executive officer in 2021, Andrew Truett Cathy. By inheriting the privately-held, family-owned empire, Cathy faced a monumental task, made more difficult when he appointed a vice president of diversity, equity, and inclusion, which sparked calls for a boycott from conservative groups and claims that “the company had gone woke.” To make matters worse, Chick-fil-A was in the middle of a worldwide chicken sandwich war, fighting against many competitors, including McDonald’s, Popeyes, and Wendy’s. As August 2023 came to a close, how could Andrew Cathy, newly minted third-generation chief executive officer of Chick-fil-A, avoid the curse of wealth destruction and simultaneously fight culture and chicken wars? Show less

In October 2021, the head of digital communications and branding at the Australian biopharmaceutical conglomerate CSL Limited (CSL), was tasked with a strategic rebranding exercise. By August 2022, he and other stakeholders felt a sense of pride and satisfaction at how quickly the rebranding initiatives had been completed. CSL felt that it had achieved the desired brand associations and met its targeted brand net promoter score performance. Looking forward, the company’s executives needed to… Show more

In October 2021, the head of digital communications and branding at the Australian biopharmaceutical conglomerate CSL Limited (CSL), was tasked with a strategic rebranding exercise. By August 2022, he and other stakeholders felt a sense of pride and satisfaction at how quickly the rebranding initiatives had been completed. CSL felt that it had achieved the desired brand associations and met its targeted brand net promoter score performance. Looking forward, the company’s executives needed to outline an implementation plan to ensure CSL’s brand positioning—its key differentiator—to ensure that CSL outpaced respected competitors and that the CSL brand connected with the company’s product brands at each customer touchpoint—all while maintaining trust and attracting the best researchers possible. Show less

Two months after his January 1, 2021 appointment as chief executive officer (CEO) of NewCo, the code name for the soon-to-be spun off managed infrastructure services portion of International Business Machines Corporation (IBM), Martin Schroeter was faced with the daunting prospect of creating a distinct strategy and identity for a huge company (90,000 employees) in a very short time frame.

In March 2022, the chief executive officer (CEO) of Auchan Retail Group (Auchan), a top French retailer, faced a serious dilemma. As head of a €30 billion, privately held company, the CEO had to choose between staying the course and leaving Russia, one of Auchan’s top three markets, in the aftermath of the business turnaround and explosive geopolitical tensions that followed within two weeks of the Russian invasion of Ukraine. Public backlash had already forced more than 300 companies to exit… Show more

In March 2022, the chief executive officer (CEO) of Auchan Retail Group (Auchan), a top French retailer, faced a serious dilemma. As head of a €30 billion, privately held company, the CEO had to choose between staying the course and leaving Russia, one of Auchan’s top three markets, in the aftermath of the business turnaround and explosive geopolitical tensions that followed within two weeks of the Russian invasion of Ukraine. Public backlash had already forced more than 300 companies to exit or scale down their operations in this large emerging market. In this context, as he prepared for an interview with a popular French newspaper, the CEO had to decide how to best to address this dilemma: should Auchan follow the crowd or stay the course? Show less

Following the Arab Spring of 2011, the centuries-old co-operative movement helped the emancipation and financial independence of women in Morocco. One such woman was Samira Smahri, the founder and president of a co-operative called Attadamoun, which nationally and internationally marketed a unique product native to Morocco now used around the world: argan oil and its derivative products. The co-op, founded in 2014 and located in Sidi Bibi, a small village in Morocco, had experienced steady… Show more

Following the Arab Spring of 2011, the centuries-old co-operative movement helped the emancipation and financial independence of women in Morocco. One such woman was Samira Smahri, the founder and president of a co-operative called Attadamoun, which nationally and internationally marketed a unique product native to Morocco now used around the world: argan oil and its derivative products. The co-op, founded in 2014 and located in Sidi Bibi, a small village in Morocco, had experienced steady growth and given women a sense of hope and new-found freedom. However, this was all put on hold with the onset of the COVID-19 pandemic. Accordingly, Smahri had to decide whether to persevere under extremely unfavourable conditions or to shut down the co-op that meant so much to her and the co-op’s emancipated women employees. Show less

Bestseller at Harvard. Michele Buck became the first woman president and chief executive officer of the Hershey Company (Hershey) in 2017 and was elected as chair of the board in 2019. Now, in 2021, she was leading a company that was facing supply chain and legal challenges. Although Hershey was dedicated to bringing “goodness to the world,” the company was accused of having broken its 2001 pledge to uproot child labour from its cocoa supply chain. Global pressure for greater supply chain… Show more

Bestseller at Harvard. Michele Buck became the first woman president and chief executive officer of the Hershey Company (Hershey) in 2017 and was elected as chair of the board in 2019. Now, in 2021, she was leading a company that was facing supply chain and legal challenges. Although Hershey was dedicated to bringing “goodness to the world,” the company was accused of having broken its 2001 pledge to uproot child labour from its cocoa supply chain. Global pressure for greater supply chain transparency and compliance with human rights increased throughout 2020, and in 2021, Hershey became a defendant in a US federal class-action lawsuit alleging harms caused by child labour. With an annual shareholders’ meeting pending on May 17, 2021, Buck had to decide how to mitigate the risks and deal with potential fines of up to US$500 million. Show less

This case describes the immense success of Chick-fil-A in the United States and its first major international expansion efforts in Toronto, Canada, and Reading, England amid increased competition in the United States. Although Chick-fil-A had become the third-largest fast-food chain in the United States in 2018, a public relations controversy that had simmered since 2012 over the company’s conservative Christian values still dogged the company’s expansion attempts in 2019. How should the… Show more

This case describes the immense success of Chick-fil-A in the United States and its first major international expansion efforts in Toronto, Canada, and Reading, England amid increased competition in the United States. Although Chick-fil-A had become the third-largest fast-food chain in the United States in 2018, a public relations controversy that had simmered since 2012 over the company’s conservative Christian values still dogged the company’s expansion attempts in 2019. How should the company address the backlash from supporters of LGBTQ rights and ensure the success of Chick-fil-A outside the United States? Show less

Purpose
Massive open online courses (MOOCs), Millennials, a major financial crisis, and legitimacy issues in a mature sector, ridden by mass imitation, have plunged many business schools into an unprecedented turmoil. Most deans are struggling to address it. In such a mature sector, differentiation is a strategic option to protect profit margins. While accreditations and rankings have reinforced imitation, the purpose of this paper is to propose authenticity as a strategic differentiation… Show more

Purpose
Massive open online courses (MOOCs), Millennials, a major financial crisis, and legitimacy issues in a mature sector, ridden by mass imitation, have plunged many business schools into an unprecedented turmoil. Most deans are struggling to address it. In such a mature sector, differentiation is a strategic option to protect profit margins. While accreditations and rankings have reinforced imitation, the purpose of this paper is to propose authenticity as a strategic differentiation mechanism to turn this turmoil into a renaissance of purposeful, credible, and successful business schools.

Design/methodology/approach
The authors use an inductive, qualitative approach based on the multiple case studies analysis of six American and European business schools.

Findings
Accreditation-based reputation alone is no longer a competitive advantage. It is based on credibility and reputation. Authenticity can be used to regain credibility. The authors propose to define authenticity as the specificity of the education and the local embeddedness of a business school. Authenticity emphasizes the student experience’s idiosyncratic nature. Building on idiosyncrasy allows business schools to differentiate themselves, maintain credibility, enhance reputation, and regain market share in a mature market, ridden by imitation.

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Co-author: S-K Kwon (U. of Calgary). In 2016 the CEO of Harley-Davidson Inc., the iconic U.S. manufacturer of motorcycles, was facing a constant decline in sales and stock price due to the company's dependence on a mature U.S. market and the natural attrition of its most loyal riders, who were ageing. In May 2017, the CEO needed to determine how to return his global company to growth amid a protectionist agenda and direct business interference from the White House. Should the company expand… Show more

Co-author: S-K Kwon (U. of Calgary). In 2016 the CEO of Harley-Davidson Inc., the iconic U.S. manufacturer of motorcycles, was facing a constant decline in sales and stock price due to the company's dependence on a mature U.S. market and the natural attrition of its most loyal riders, who were ageing. In May 2017, the CEO needed to determine how to return his global company to growth amid a protectionist agenda and direct business interference from the White House. Should the company expand internationally or not?

Learning Objective: This case is suitable for students at both the undergraduate and graduate levels, for use in business leadership seminars or for business courses that focus on global strategy, strategic management, and international marketing. After working through the case and assignment questions, students will be able to do the following:
Define internationalization.
Outline the implications of a firm's growth strategies.
Evaluate the effects of foreign policies and leadership decisions on a firm's growth strategy.
Assess the effects of changing industry dynamics and government policies on a firm.
Understand the process of a firm's competitive actions, such as responding to a new government's foreign policy. Show less

Purpose
Anti-globalization and protectionism movements have transformed strategic internationalization, international business (IB) student engagement and enrollment growth into very complex endeavors. Whereas the literature is rather scarce on solutions, this paper aims to offer some best practices at a highly ranked IB program that can be very useful to business school leaders.

Design/methodology/approach
Descriptive case study of the Fox IB program (Temple University, USA) is… Show more

Purpose
Anti-globalization and protectionism movements have transformed strategic internationalization, international business (IB) student engagement and enrollment growth into very complex endeavors. Whereas the literature is rather scarce on solutions, this paper aims to offer some best practices at a highly ranked IB program that can be very useful to business school leaders.

Design/methodology/approach
Descriptive case study of the Fox IB program (Temple University, USA) is based on an inductive approach and the Quality Function Deployment framework to design and internationalize the curriculum.

Findings
Listening to the voice of the customers through student and employer testimonials, the author found the elements that make an IB program and curriculum successful. Even senior students who are “between opportunities” feel that the new IB curriculum have prepared them well for their career. Show less

Doctoral Thesis (Paper-based, written in 2015, successfully defended in 2016).

Primary author: Prof. S. Selcuk Erenguc is PriceWaterhouseCoopers Professor of Decision and Information Sciences at the Warrington College of Business at the University of Florida.

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Lead article in Sept/Oct 2015 TIBR issue. Business school (PSF) strategy has become extremely complex, especially regarding internationalization. Using different paths, experiencing failure and success, business schools have internationalized, attracting many of the international students who contributed $27 billion to the US economy in 2014. However, current internationalization models are incomplete and Uppsala must be extended.

Conclusion - Excerpt from (http://www.ft.com): MOOCs raise more questions than they answer. They may well leave behind a global trail of failed business schools and along with them, legions of unemployed part-time and full-time teaching faculty and administrators. A 15 per cent consolidation rate among non-elite business schools would lead to 1,800 school closures.

The rules of the game are changing and business schools and business education need to adapt. While they once invested in… Show more

Conclusion - Excerpt from (http://www.ft.com): MOOCs raise more questions than they answer. They may well leave behind a global trail of failed business schools and along with them, legions of unemployed part-time and full-time teaching faculty and administrators. A 15 per cent consolidation rate among non-elite business schools would lead to 1,800 school closures.

The rules of the game are changing and business schools and business education need to adapt. While they once invested in conformity and strategic alignment, business schools may now have to differentiate and adopt different roles. We certainly cannot assume that the status quo controlled by most teaching faculty will continue and should bear in mind the words of Danish physicist Niels Bohr: “Prediction is very difficult, especially when it’s about the future”.

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