Antonio Avila

🤦‍♂️ 99% of SaaS Salespeople are making THIS rookie mistake... Stephen Tierney is dropping TRUTH BOMBS 💣 about the ONE THING that separates top-performing SaaS sales pros from the rest. 🏆 This ain't your run-of-the-mill sales advice. We're talking next-level strategies that will have your prospects saying "YES!" before you even finish your pitch. 🙌 🔵 🔵 🔵 Want to equip your SaaS sales team with the knowledge and skills they need to consistently close deals? 💼 Contact Mindcell Sales Training today at https://lnkd.in/edcKsn-B We'll help them overcome their blind spots and achieve peak performance! 🚀 #SaaSInsights #SalesHacks #Mindcell #SalesMentorship #SalesOptimization #ResultsDriven #SaaS #SalesTraining

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𝐈𝐬 𝐇𝐢𝐠𝐡 𝐃𝐚𝐭𝐚 𝐕𝐨𝐥𝐮𝐦𝐞 𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐢𝐧 𝐭𝐡𝐞 𝐖𝐚𝐲 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧? A recent Harvard Business Review study shows that 80% of customer service teams rely on CSAT as their key metric to shape customer experience. But what happens when overwhelming data and high call volumes make it hard to keep satisfaction high? Managing every interaction to hit satisfaction benchmarks isn’t easy—especially when quality needs to stay consistent across calls, live chats, and more. This is where Qorden AI steps in. Our platform turns complex data into clear, actionable insights by analyzing customer interactions across every channel. We help you raise CSAT scores by making each customer interaction more effective, personalized, and impactful. Ready to see how AI can make every conversation count? Let’s talk! #QualityManagement #CustomerService #QordenAI #AI #ML #CallCenter #ContactCenter #ConversationIntelligence #CustomerSatisfaction

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Love these tips from Daphne to stop CSM’s being reactive and start being proactive

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Why sales cadences matter: 1. Timely Follow-Ups: Reps often take too long to follow up. Sales sequences ensure calls are made within hours, tripling connection rates. 2. Persistence: Most reps quit after 2-3 tries, but connecting takes 9-12 touches. Cadences keep reps persistent. 3. No Cherry-Picking: Ensure every lead gets attention. 4. Less Admin: Streamlines scheduling, letting reps focus on selling. Implementing cadences can double or triple your pipeline without more staff.

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As a customer success leader if you can’t hire a CSM when…. You think you need one, it’s because you don’t have data to prove you need one! If you want to spend $60 - $100K a year extra, you’d better be able to explain the return you plan to get for that.  It isn’t just “happier customers” If you want to hire another CSM, you need to explain how that $100K investment is going to get the company a return! (earn more than $100) Learn more about the 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫 𝐈𝐧𝐝𝐞𝐱™ and 𝐭𝐡𝐞 𝟗𝟎 𝐃𝐚𝐲 𝐂𝐒 𝐀𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐨𝐫™ 𝐓𝐢𝐩𝐬 𝐟𝐨𝐫 𝐂𝐒 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐧𝐞𝐰 𝐫𝐨𝐥𝐞: https://hubs.ly/Q02J77ht0 𝐂𝐒 𝐁𝐥𝐮𝐞𝐩𝐫𝐢𝐧𝐭 𝐟𝐨𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: https://lnkd.in/gBr89WHP 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: https://lnkd.in/gBfQmyhh 𝐘𝐨𝐮𝐭𝐮𝐛𝐞: https://lnkd.in/gH7hA_9m #customersuccessleadershiptraining #customersuccesstraining #customersuccessmentoring #customersuccessretention #customersuccess

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Work burnout is rampant in the workforce, and even the most well-balanced employees are susceptible to feeling overwhelmed, tired, and uninspired. Whether you’re a CSM at the individual contributor level or a team leader, the pressure to constantly juggle customer needs, meet tight deadlines, and deliver exceptional results can be challenging. Learn everything you need to know about avoiding burnout on the SuccessCOACHING blog: https://lnkd.in/g5DKerFD #customersuccess #customersuccessmanager #successcoaching #burnout

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Hey #salesleaders 📣📣📣📣 We talk about #coldcalling all the time. There is something missing though. Your reps need to PICK UP their phone too! I’ve seen highly efficient outbound sales teams crush all aspects of outbound…. But they suck at picking up their phone when prospects/customers call and need some help. It’s so easy to forget this very simply thing. Your customers need you even after you land them…… crazy right? Stop being lazy. Answer your phone or call them back. 🤙🏼🤙🏼 Your customer journey matters. #salesteams #customerservice #leadership #customerjourney

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There is no such thing as a perfect sales compensation plan. But that shouldn't stop executives from getting as close to perfect as possible by constantly refining comp plans to align with company goals. Pressing sales compensation questions for leadership include whether to cap commissions, what the payout should be on bluebird deals, and how to set quotas and handle commissions during a new hire ramp-up period. Technology practice leads Chris Semain and Andrea Farinelli Mindel recently answered a few of these questions along with additional FAQs in an article with The Circle by Founders Circle Capital. Read the full article: https://lnkd.in/gsVGcxJx #Technology #SalesComp #SalesCompensation

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There are some interesting trends going on in B2B sales. There are still a large portion of sales professionals who are going to miss their quota. QuotaPath in their 2024 Compensation Trends report surveyed sales leaders and 91% stated their teams were going to miss quota. Part of it is how sellers adapt to where buyers are mentally and physically. Connection matters, being human matters #B2Bsales #sales #salesenablement #salesleaders #salestraining

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There are some interesting trends going on in B2B sales. There are still a large portion of sales professionals who are going to miss their quota. QuotaPath in their 2024 Compensation Trends report surveyed sales leaders and 91% stated their teams were going to miss quota. Part of it is how sellers adapt to where buyers are mentally and physically. Connection matters, being human matters https://buff.ly/3BbyfjD #B2Bsales #sales #salesenablement #salesleaders #salestraining

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Are your sales comp models driving the right behaviors—or just draining your budget? CROs and Sales VPs face a tricky balancing act: incentivizing reps effectively while ensuring that compensation aligns with business goals. This is where a fractional RevOps partner can swoop in and design an effective sales rep commission and compensation model. A well-designed compensation model should: 1️⃣ Align with business objectives. Whether your focus is new customer acquisition or account growth, structure your incentives to drive those outcomes.  2️⃣ Keep it simple and transparent. Complex plans only confuse reps. Clear, straightforward models build trust and motivation.  3️⃣ Leverage data for capacity planning. Set achievable targets based on in-depth analysis to maximize performance.  4️⃣ Incorporate multiple metrics, not just revenue. Bring in KPIs like CAC, pipeline velocity, etc.  5️⃣ Be reviewed regularly. Comp models should adapt as your business evolves. There’s a lot more to it, so check out the blog (link in comments). And if you’re looking to scale comp strategies without the full-time commitment, let us know. 🛠️

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“Anything that gives you an extra ten minutes in the day is a winner. Automate your day-to-day tasks. Tools like Calendly can save you time …” Simple, powerful advice from Jake Minturn, Director of Customer Success at Hum. In Episode 7 of our CSM Chronicles blog series, Jake shares his insights on life as a CSM, building lasting partnerships, understanding client needs, and the art of delivering exceptional customer experiences. Read On! https://lnkd.in/gBGzdu9Q

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👑Transform the outbound call operations with KingAsterisk’s Auto Dialer Software. Eliminate all the needs for doing a manual dialing and boosting agent productivity . the call volume with the state-of-the-art will automated system.📞 ✔Increase the Productivity so Agents can spend more time  ✔Higher Call Volume can Automate the outbound calls  ✔The Improved Efficiency will Reduce time ✔Enhanced Call Management can Monitor and manage calls 💁Say goodbye to the manual dialing and hello for increase the productivity with KingAsterisk’s Auto Dialer Software. Automating the outbound calls can enhance efficiency and drive the business success. 📧 Email :[email protected] 📞 Phone : +91 968 773 3355 📱 WhatsApp : +1 (786) 414 2610 💬 Skype : king.asterisk 🌐 Website : https://kingasterisk.com #KingAsterisk #AutoDialerSoftware #OutboundCalls #CallAutomation #AgentProductivity #HigherCallVolume #ImprovedEfficiency #CallManagement #CostEffective #BusinessOptimization #DialingAutomation #CallCenterSolutions #BoostProductivity #EnhancedPerformance #CRMIntegration 

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CSM, get out of the hamster wheel before you burn out. ❌ Stop fire-fighting ❌ Stop with check-in calls ❌ Stop reacting to your inbox ❌ Stop taking support queries ❌ Stop ineffective repetitive tasks ❌ Stop solving for this month's number ❌ Stop emailing unresponsive contacts ❌ Stop only prioritising in-month renewals ❌ Stop manually doing what should be automated A ton of hard work. Very little to show for it. You'll never get out of the rat race if you keep working this way. Here's a different and better way of CSM-ing: ✅ Establish your customers' expected outcomes ✅ Build a Success Plan from day one ✅ Ensure they have the right set-up ✅ Hold customers accountable ✅ Report on and share results ✅ Ask if they intend to renew ✅ Monitor leading indicators ✅ Pick up the phone ✅ Multi-thread Proactive, strategic and consultative. 1000x better. If reading this makes you feel ashamed because you don't know where to start or overwhelmed because your current work situation is too chaotic to create the time for this, you're not alone. Thousands of CSMs feel exactly the same way. I know what you're thinking: -> You can't afford to stop right now -> You don't have time to make changes -> You only need to weather the storm and things will get better I've been there too. But these are the excuses that are holding you back. Nobody is coming to save you. You need to save yourself. So here's my advice: 🛑 Stop everything 🛑 Book 2 days "OOO" in your calendar. And do these 3 exercises: 1- Create a Calendar Blueprint: Set up a separate calendar from your current one. You'll use this to design a new calendar blueprint for yourself. You should add every single thing you need to do proactively in this calendar, it's the baseline for you to start changing the make-up of your working day. 📆 I'll link the one I designed for CSMs in the comments. 2- Book of Business Review: Do a full review of your customers and place them into one of the 4 buckets of priority. This way you can decide which customers to pay attention to and which ones to de-prioritise at this time. 🧰 Engagement prioritisation framework linked in the comments. 3- Calendar Planning Book or delete meetings based on customers you need to prioritise over the coming 6-8 weeks. Craft unique messages to send to these customers with compelling reasons why they should attend. 🤖 Use the T.A.V.U method I shared in the newsletter a few weeks ago + ChatGPT can help you be efficient here. Do these 3 things and I promise you that you'll: - get better results - transform your work-life - improve your mental health Create the space. 📥 If you're interested in improving your Customer Success skills, consider joining 10k+ CS Professionals who read my weekly newsletter on how to build and scale a CS Team [sign up in the comments section]. #csm #customersuccess #customerexperience #revops #saas

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A good reminder for any AEs and SDRs figuring out how to get in front of that senior leader at your ’must win’ account. To get the interest of executives you need to show them a risk, opportunity or threat to their business they weren’t aware of, And often it’s the people doing the work that can help you formulate that unique perspective.

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Are long hours hurting your sales 📉 Burning the candle at both ends might feel productive, but the numbers tell a different story: ➡️ Sales reps working 60+ hours show a 23% lower closing rate. ➡️ Well-rested teams see 34% higher close rates. ➡️ Customer satisfaction drops 18% when reps are fatigued. The takeaway? The top performers aren’t the ones squeezing in every possible appointment—they’re the ones showing up to each presentation with full energy, focus, and enthusiasm. Imagine what a 34% increase in closing rates could mean for your business. Would working smarter, not harder, help you hit your goals faster? Let’s talk strategies—how do you stay sharp and avoid burnout in sales? Share your tips below! 👇

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True? Follow 🙏 Leadership Counts - B2B Revenue - The GTM podcast for CRO's and CMO's in the B2B world #sales #salesleadership

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