Alex Chriss

At Black Box Intelligence™, we've been closely monitoring California since the minimum wage increase in April, and the findings may surprise you! Explore the trends in sales, traffic, check growth, and staffing, particularly in comparison to the rest of the nation. https://lnkd.in/gkf2mVUf

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I had a fabulous conversation with Gentry Davies, CEO/Founder at Crew, about product team structure. Gentry is awesome, and has worked on and built some high performing teams. He is also building the next generation of banking for families! In our discussion, he kept coming back to accountability and creating product teams with a high sense of accountability. Software is becoming increasing commoditized and mediocre software isn't good enough to win. Building teams where it is ambiguous who owns what part of the software, journey, experience will create a mediocre product and confusion at best. Hear from Gentry on how to create products that are awesome! #Productteams #productmanagement #leadership

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Why listen to Credit Unions First podcast? 1) As a NACUSO partner, we want to advance solutions that make a difference for #creditunions and their members. Are they the only choice for collateral protection? No. Are they the best choice? You decide. Though, I believe what they are doing is truly innovative and the company has the credit union spirit imbued into its culture. 2) The Main-er accent is my new favorite. If you want to practice your wicked northwoods speech, there is no better tutor than Dan Daggett. Be careful if you sign up - he may take you fishing. Take a listen, learn, have fun, be inspired. Need more convincing? Give me a ring.

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What to save big on verification services? Check out Floify Verify for brokers and lenders. We help you reduce the cost up to 80%. BONUS: we can verify income and employment 1) at the initial loan application AND 2) once a loan flow has started. The control is in your hands. Floify #VerificationOfIncome #VerificationOfEmployment #VOIE #VOI #mortgagebrokers #mortgagelenders

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Today, I’m excited to announce BrexPay for Navan, the state-of-the-art solution for enterprise corporate travel and payments. Brex and Navan are joining forces to create one powerful partnership that offers enterprise customers an entirely new travel payments experience. This partnership may seem unlikely to some, but to us - it just makes sense. Over the past several years, Brex has built our own financial infrastructure directly into Mastercard (we’re the only fintech in the US that doesn’t use a processing intermediary), while Navan has been doing the same for travel, reimagining travel management from the ground up. By deeply connecting our infrastructures, we’re unlocking a new gold standard in enterprise travel for our customers. Customers can now leverage Brex and Navan for 100% automated travel payment reconciliation out of the box. Customers can also use local currency Brex cards for all their global subsidiaries within Navan, saving countless hours in onboarding and underwriting, while avoiding FX markups in all their spend – all globally in 50 countries. And this is just the beginning. With our joint infrastructure, we are tackling some of the hardest challenges in global travel that haven’t been solved before. To learn more, read my and Ariel Cohen's article here ⬇

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How does a product manager land two offers in three months in an incredibly difficult market? In today’s feature, join me, Shobhit, the founder of Intentional Product Manager, as we dive into an enlightening conversation with Sally Niu. Sally, a marketer turned product manager, shares her transformative journey through our Intentional Job Search (IJS) program, where she successfully landed two job offers within just three months of joining. Sally walks us through her experience, detailing the pivotal moments and the comprehensive support she received that drastically improved her storytelling skills—something she identified as a major hurdle in her previous job applications. Despite having significant experience in both B2B SaaS and marketplace products, Sally struggled to convey her value effectively during interviews. IJS offered her the tools and coaching necessary to refine her narrative, align it with key product management competencies, and polish her personal branding across her resume and LinkedIn profile. What makes Sally's story even more compelling are the mock interviews and live practice sessions provided by IJS, which she credits for her newfound confidence and success in landing competitive roles. Additionally, Sally discusses her initial hesitations about the program's return on investment and how a recommendation from a trusted friend who was an IJS alumna finally convinced her to take the leap. Beyond just securing job offers, Sally highlights the invaluable network and community she gained through IJS—a supportive environment that continues to benefit her well beyond the job search. This video is a must-watch for any product managers who find themselves stuck or unnoticed in their career progression. Discover how intentional strategies and a supportive community can elevate your professional journey, just like they did for Sally. Watch and be inspired to redefine your own career path with Intentional Job Search, where we don't just prepare you to land a job; we prepare you to excel in it and make a significant impact in your field. Are you ready to be the next success story? Join us and transform your career trajectory with Intentional Job Search. Watch and Enjoy! Shobhit. Key Moments in this Episode ======================== 00:00 - Introduction and Impact on her career 01:44 - Her hesitations about Intentional Job Search and the decision to take the leap 02:50 - Her biggest AHA moments in the program 04:00 - Her advice for you https://lnkd.in/gmqDCrCu

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Unlocking the power of credit for minority-owned businesses🔑 MASCPA guides you through: assessing cash flow, understanding credit types, making a repayment plan. Secure funding, thrive! #smallbusiness #credit

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What I really appreciate about Fidelity Private Shares is their constant support throughout every step of our fundraising journey. They're always there for us! In this article, I must say, I'm familiar with about 90% of the content and strive to be intentional in managing our investor pipeline. However, having a reliable resource like this to double-check our approach is not only straightforward but also extremely helpful! #vc #investors #angels #womeninSTEM Darshana Inc.

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𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆-𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗳𝗼𝘂𝗻𝗱𝗲𝗿𝘀! We're conducting a benchmarking study to define success metrics specifically for vertical software companies. 𝗪𝗵𝘆 𝗧𝗵𝗶𝘀 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: Existing SaaS benchmarks just don't cut it for your unique industry needs. This research will provide the data-driven insights to measure and optimize your vertical software business. 𝗖𝗮𝗻 𝗬𝗼𝘂 𝗛𝗲𝗹𝗽? A few minutes of your time can make a big difference.

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Here we go; Hampton's 2024 state of SaaS report is live. We surveyed our SaaS founders and got real answers on the state saas. The first thing I found surprising was How funding impacts time-to-$1M ARR (hint: not what you think) link to report: https://lnkd.in/gJmarrNa Give it a read and let me know what you think.

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Bryan Lewis, CEO of Intellicheck, had an insightful chat with John Gaffney, CCO of PYMNTS, about the trends in identity verification and our record-breaking quarter! Learn how Intellicheck is combating fraud and enhancing security in the banking sector. Watch the full interview to discover the key drivers behind our success and what's next for identity verification. 👇

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Amazon Nixes Pre-Meetings for Efficiency 🚀 (So nixes is a North American slang for cancels FYI...) Amazon CEO Andy Jassy is shaking things up with a new strategy aimed at enhancing workplace efficiency. As part of a five-day return-to-office plan (that's right, remote working is over!), he announced the elimination of unnecessary "pre-meetings for the pre-meetings." I wonder what task management software Amazon uses... I think if they used Asana they wouldn't have needed so many meetings in the first place. #Amazon #WorkplaceEfficiency #Leadership ----------------------------------------------- I'm Sam the founder of OpenFi we build the UK’s top Whatsapp AI Sales Agents, that maximise business from your website.

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Now that we’ve delivered custom workforce management solutions for a few contractors in California, I’ve had a chance to really see the folks in the field and the management issues that trace back to the days when laptops were a luxury thing. (I’m talking about small to mid-sized organizations here.) It turned out to be quite a conservative vertical, with many still relying on outdated stuff. Challenges Faced by Field Service Businesses: A survey by Verizon Connect highlights the most challenging issues: - Customer satisfaction (56%) - Profit margins (48%) - Talent acquisition and retention (47%) Other challenges include: Technology Alignment: Many companies use multiple outdated technologies that don’t integrate whatsoever. Operational Cost Increase: Dispatches generate revenue but also generate crazy overhead. Talent Pool: Poor technology frustrates field staff, leading to higher turnover. When it comes to field service management, some industries are particularly notorious for poor management. The top five industries that struggle the most with FSM are: Telecommunications: Companies in this sector often face challenges with scheduling, dispatching, and maintaining the vast network infrastructure, leading to delays and inefficiencies​ Utilities: The management of services like electricity, water, and gas supply is complex, often plagued by outdated systems and equipment, leading to frequent service disruptions and customer dissatisfaction​ Healthcare: Field service in healthcare involves the maintenance and repair of critical medical equipment. Issues here can severely impact patient care and safety due to delays in service and equipment downtime​ Construction: Managing field services in construction is challenging due to the dynamic and fragmented nature of projects. Poor coordination and communication often result in project delays and increased costs​ Manufacturing: This industry deals with maintaining machinery and equipment both in-house and at customer sites. Ineffective FSM can lead to prolonged downtimes and significant productivity losses​ TBC

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In today’s challenging economic climate, inflation is reshaping how new parents manage their finances. A recent BabyCenter survey highlighted in Forbes reveals that 3 in 4 new parents are re-evaluating their financial strategies, including postponing debt repayments, to adapt to rising costs. This can seem like a short-term relief, but it has long-term implications. #BabyCenter and #WhattoExpect are committed to providing resources that help parents navigate these uncertain times. From budgeting tips to financial planning advice tailored for new families, our goal is to empower parents with the information they need to make informed decisions. ➡️ https://bit.ly/3zuj4kg #everydayhealthgroup #parenting #momlife #consumerinsights

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Woke up to an email from a FinTech SVP with these 8 magical words: “This seems like a no-brainer to me”. ➡️ POC starts in September ➡️ I predict 50-80% AWS Savings ➡️ They’re going to love it! ➡️ I ❤️ my job! Join us on this savings adventure: https://lnkd.in/dsibkiKE #ec2 #aws #kubernetes #k8s #costoptimization #finops #gcp #googlecloud #SpotVM #GoogleCloudConsulting Xosphere FinOps Foundation

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Cresta starts talking! ☎️ I am very excited to introduce Cresta Voice Virtual Agent. Since day one, Cresta has focused on understanding customer conversations in real time and identifying the behaviors that drive successful outcomes across contact centers. Through our products and innovation, we’ve enabled rapid transformation for some of the world’s leading contact centers. With Cresta Voice Virtual Agent, we’re introducing a whole new paradigm. With state-of-the-art conversation management, we enable truly duplex, human-like interactions. Whether it's an interruption, a change of mind mid-sentence, multiple intents in one utterance, or step-by-step troubleshooting, Cresta’s voice agent handles it all. In addition, businesses evolve! So must your AI contact center! Real world businesses face new questions and long-tail inquiries every single day.  The Cresta platform never stops learning. It learns from human-to-human interactions, mapping out new topics, discovering new processes and best practices, absorbing the collective intelligence of the entire contact center. Finally, like human agents, conversations from Cresta virtual agent can be observed, analyzed, QAed and coached on the __same, unified___ platform.    AI. Humans. One Platform. Better Together 🫶. Read about the full announcement here:

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Both engaging and acquiring new customers through LiveRecover sales agents will be "the gift that keeps on giving" this holiday season. 🎁 💰 Tapping into a new sales channel with P2P / live agents will unlock customer insights AND an entire new customer base that is already engaged, but has not converted for whatever the reason(s) may be. 🧠 Also, consistent with the majority of our LiveRecover merchants -- even if brands set up our agents to provide discounts to customers that abandoned cart -- we are still able to match or beat avg. AOV as seen on-site! 🤑 If you are currently missing the ability to engage with the majority of customers that abandoned cart/checkout... why wouldn't you want to test out how much incremental revenue we can recover for your store this BFCM with live sales agents? 🤷‍♂️ 🔜 FYI, your store will be up and running in less than 10 minutes & agents fully ramped up with brand guidelines/tone to optimize P2P revenue. #TheCompleteAbandonmentStrategy

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That’s a wrap on FY25 Q1 Earnings. ARR growth stablizing at 10% for the second consecutive quarter and 14% NonGaap Op Margin, strong free cash flow and enterprise momentum. Thank you to our PagerDuty customers, partners and employees for helping us achieve a strong Q1. PagerDuty continues to scale efficiently and demonstrate value for enterprise customers by solving some of their toughest digital operations challenges. Organizations are benefiting from the PagerDuty Operations Cloud, including enhanced AI and Automation capabilities as evidenced by growth in multi-product, multi-year agreements. Thank you to our investors for your support. https://lnkd.in/g-rJsZgv

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Regulation 1071 promises more transparency in small business lending for women and minorities in 2024. But it also brings challenges for lenders. Our blog explores the impact on loan availability, costs, and opportunities. Read more and stay informed: https://lnkd.in/gjAw4agD #smallbusiness #lending #regulation1071

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