In just 6 months with Sprinklr, Home Centre achieved: 🚀 25% more cases closed within SLA ⏱️ Improved average handling time by 5 minutes 16 seconds ⚡ Resolved tickets 99% faster Read the full story: https://lnkd.in/ehCva34W #UnifiedCXM #SuccessStory
Sprinklr
Software Development
New York, NY 520,011 followers
Un-siloed teams. Happier customers.™
About us
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
- Website
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https://www.sprinklr.com/
External link for Sprinklr
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 2009
- Specialties
- Social Media Management, Customer Experience Management, and Enterprise Cloud Computing
Locations
Employees at Sprinklr
Updates
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Together, we thrive 🔥 This week, our leadership team gathered in Gurgaon and connected with employees around the globe for our global company all-hands. Rory Read, Sprinklr President & CEO, Amitabh Misra, Sprinklr CTO, and other leaders, took the stage to reaffirm our vision for helping the world's biggest brands deliver unified and unmatched experiences for their customers, as well as building a company of high performers who are kind, caring, and customer obsessed. We also hosted an epic hackathon where teams tackled complex problems with bold, innovative ideas. A big shoutout to our winners for pushing the boundaries of creativity and problem-solving! 🏆👏 As we move forward into the new year, we’re charging ahead with big ambitions and even bigger hearts! ♥️ #SprinklrLife #UnifiedCXM
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💡 Public Sector Leaders in the UAE — this one’s for you! Join us at the Dubai Roundtable to discover how AI-powered unified customer experience management (Unified-CXM) is redefining citizen engagement. Learn from CX experts about proactive strategies, real-time insights and personalized solutions that elevate citizen happiness and foster trust. Seats are limited. Secure yours today! 🔗 https://lnkd.in/enzaEnPZ
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What if you could deliver a truly personalized, emotionally intelligent experience to every customer—at scale? 💡 With 5 game-changing GenAI use cases, this is now a reality. From hyper-personalization to cross-platform engagement, discover how these innovations are reshaping CX. Access Sprinklr’s full report with IDC to learn how you can stay ahead ➡️ https://lnkd.in/eJjpk2sV #AI #CX #GenAI
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Recent research on 2025 AI Priorities from IDC and Sprinklr, featuring 500 contact center leaders, uncovers the key trends shaping CX: ✅ 73% predict autonomous, 24/7 service will transform CX ✅ 67% see contextual engagement as AI’s top benefit ❌ Skills gaps + costs remain major challenges Check out CX Today to explore these insights. #CustomerExperience #UnifiedCXM
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Discover what’s new in Sprinklr Social 🚨 🎯 Advocacy Reward Engine: Boost engagement with gamified rewards! Incentivize posts with points users can redeem for products or badges. 🔧 Distributed Homepage Editor: Customize your homepage faster—add, sort, or edit widgets without support tickets! Learn more: https://lnkd.in/er5UjB43 #SocialMediaManagement #UnifiedCXM
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Today marks National Salesperson Day! We're proud to celebrate our hundreds of sales professionals around the globe, like Kephanie Landess, who passionately, genuinely care for our customers and partners every single day 🤝 Want to be part of this team? Learn more at https://lnkd.in/eB7iAih6! #SprinklrLife
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Sprinklr reposted this
We are delighted to work alongside the iconic brands within BT Group to help them transform their customer service experience through AI. It’s been fantastic to see them achieve these brilliant results so quickly – a reflection of their commitment to innovation and customer excellence! Super cool : ) A special thank you to Ragy Thomas for his vision, leadership and dedication to building this tremendous partnership. I am honored to build on this foundation and continue driving success. Big Days Ahead !
New: We’re excited to share that BT Group has partnered with Sprinklr, using our unified customer experience management platform to deliver AI-enhanced customer support. 🔍 Key Highlights: - 60,000 weekly conversations handled by EE’s virtual assistant Aimee, with automation success rates nearing 50%. AI capabilities freeing customer service guides to focus on complex issues. - Generative AI reducing support demand and delivering personalized, real-time help - Tools like AI-driven billing support and rich media chat enhancing transparency and satisfaction Learn more about this collaboration here: https://lnkd.in/gpXmYZfd #AI #CustomerExperience #UnifiedCXM
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🌟 Proud moment for our AI team at IEEE SLT 2024 in Macau! Yash Jogi, Vaibhav Aggarwal, Shabari S Nair, Yash Verma, and Aayush Kubba presented "Improving Rare Word Recognition of Whisper in Zero-Shot Settings," highlighting our innovation in boosting speech-to-text accuracy for customers.
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New: We’re excited to share that BT Group has partnered with Sprinklr, using our unified customer experience management platform to deliver AI-enhanced customer support. 🔍 Key Highlights: - 60,000 weekly conversations handled by EE’s virtual assistant Aimee, with automation success rates nearing 50%. AI capabilities freeing customer service guides to focus on complex issues. - Generative AI reducing support demand and delivering personalized, real-time help - Tools like AI-driven billing support and rich media chat enhancing transparency and satisfaction Learn more about this collaboration here: https://lnkd.in/gpXmYZfd #AI #CustomerExperience #UnifiedCXM
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