Why does Shadow Careers' logo have a heart in it? The Shadow Careers heart is made up of two thumbprints. On the left, you can see a fingerprint that represents Shadow Careers and the mark we hope to leave on our students. We put our fingerprint on the tree of prosperity to represent our support, encouragement, and commitment to assisting our students in successfully completing the 12-week Shadow programme. The fingerprint on the right represents the Shadow Careers students after they graduate. They have pledged to Shadow Careers and future students that they will go out and do their best in their new roles to create more jobs, and to allow more unemployed youth to benefit from the Shadow Careers programme and start a permanent career. #shadowcareers #careercreators #connectionthroughheart #jobcreation #youthemployment #ImpactSourcing #youthempowerment #careers #innovation #bpo #GBS #southafrica #capetown #durban Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs
Shadow Careers
Professional Training and Coaching
Cape Town, Western Cape 5,581 followers
Creating sustainable human-centric careers that enable people to help others.
About us
Our passion is to support and sustainably uplift youth employment in South Africa. Our human-centric curriculums help build an empowered new talent source to transform the future of customer contact. We focus on removing previous barriers to employment and every successful student is guaranteed a full-time career. Our heart-centred philosophy helps our growing family to “pay it forward”, building hope in the lives of young South Africans. Our Vision: Creating sustainable human centric careers that contribute to a virtuous circle. *Virtuous circle - once one good thing starts happening, other good things happen, which cause the first thing to continue happening. What we stand for: Heart work is at the core of the Shadow Careers philosophy and programmes: H - Human : Bringing the heart back into human connection. E - Empathy : Understanding and respecting the feelings of another. A - Awareness : Being more present in the situation. R - Radiance : Using happy energy to positively impact interactions with others. T - Trust : Consistently delivering what we promise. What we do: 1. Support and Uplift. Our passion is to support and sustainably uplift youth employment in South Africa. 2. Education and Prepare. Our three-month human-centric curriculums help build an empowered new talent source to transform the future of customer contact. 3. Create Careers. We focus on removing previous barriers to employment and every successful student is matched with one of our partners, opening the door to their long-term career. 4. Pay it Forward. Our heart-centred philosophy helps our growing family “pay it forward”, building hope in the lives of young South Africans. “Educating the mind without educating the heart is no education at all” - Aristotle Let's connect and together we can change lives. Visit our website for more information : www.shadowcareers.co
- Website
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http://www.shadowcareers.co
External link for Shadow Careers
- Industry
- Professional Training and Coaching
- Company size
- 11-50 employees
- Headquarters
- Cape Town, Western Cape
- Type
- Privately Held
- Founded
- 2020
- Specialties
- Creating Careers, Empowering Youth, Educating & Prepare, Support & Uplift, Pay it Forward, Talent Sourcing, GBS Experts, 50+ Years Experience, Shaping Young South Africans, Feeding South African Families, Building Confidence, Providing a Sustainable Work Force , Community Drive, Reducing Unemployment, and Impact Sourcing
Locations
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Primary
Watergate Boulevard
Watergate Centre
Cape Town, Western Cape 7785, ZA
Employees at Shadow Careers
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Noel Carbutt
Co-Founder of Shadow Careers and Human Xperience.
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Franco Cotumaccio
Co- Founder at Shadow Careers & Human Xperience
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Darryn Du toit
Lead Facilitator|2IC L&D Business Partner |L&D Business Trainer with 8 Years of In-Person & Virtual Training Experience |13+ Years in BPO Operations…
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Jean-Pierre Cloete Cloete
Shadow Careers
Updates
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𝗪𝗵𝗮𝘁 𝗮𝗻 𝗶𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝘀𝘁𝗼𝗿𝘆, 𝗬𝗼𝗻𝗴𝗮𝗺𝗮! At Shadow Careers, stories like yours is why we do what we do. Your journey from joining Sigma Connected Group through Shadow Careers to now thriving as a team leader and uplifting others is a true testament to the power of opportunity and resilience through heart. We’re incredibly proud to be 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗽𝘂𝗿𝗽𝗼𝘀𝗲 with organisations like Sigma Connected, who co-create these transformative journeys with us. Together, we’re opening doors, breaking barriers, and empowering excluded youth to thrive not just professionally but personally too. Your success, Yongama, is proof of the impact we can achieve when like-hearted partners come together to create meaningful and sustainable change. We can’t wait to see all that you continue to accomplish as you inspire others to reach their full potential. Here’s to more thriving journeys, empowered futures, and impactful partnerships! 🙌💙 #CareerCreators #ImpactSourcing #ShadowCareers #PartneringWithPurpose #EmpoweringLeaders #SigmaConnected #Innovation #GBS #BPO #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs
For Yongama Dolo, helping others isn’t just part of his role, it’s what drives him every day. Joining Sigma Connected through Shadow Careers gave him the foundation to grow and, three years later, he’s thriving as a team leader. With 12 agents in his team, Yongama has embraced the chance to mentor others, upskill his team, and share the knowledge he’s gained. His journey has also been transformative personally. Allowing him to support his family and secure his own home. And he’s not stopping there. Yongama has his sights set on joining the engagement team to inspire others and show what’s possible. 🙌 #impactsourcing #recruitment #southafrica #capetown
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𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝗪𝗲 𝗔𝗿𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲𝘀 🌟 As 2024 draws to a close, we reflect with immense pride and gratitude on the incredible milestones achieved this year. Through the power of collaboration and shared purpose, the Shadow Careers movement – and our role as career creators – continues to bring meaningful, lasting change to South Africa’s youth, their families, and communities. Here’s what we’ve accomplished together: ✅ 𝟭,𝟬𝟬𝟬+ 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗰𝗮𝗿𝗲𝗲𝗿𝘀 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿 𝗮𝗹𝗼𝗻𝗲, offering hope and opportunity to excluded youth. ✅ A 𝟵𝟲% 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗼𝗻 𝗿𝗮𝘁𝗲, with every graduate stepping into permanent employment immediately. ✅ 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗲𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝘁𝗼 𝟭𝟰 𝗰𝗹𝗮𝘀𝘀𝗿𝗼𝗼𝗺𝘀, running at full capacity with 280 seats – enabling us to reach and enable more youth than before. ✅ Many former Shadow Careers graduates have been 𝗽𝗿𝗼𝗺𝗼𝘁𝗲𝗱 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝗶𝗮𝗹 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗿𝗼𝗹𝗲𝘀, a testament to their growth and excellence. ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲 𝗽𝗿𝗮𝗶𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 delivered by former Shadow students now thriving in agent roles. ✅ A proud moment: a Shadow graduate was awarded 𝗧𝗼𝗽 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗳𝗼𝗿 𝟮𝟬𝟮𝟰 at the National GBS Industry Awards. 🏆 ✅ 𝗢𝘂𝗿 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲𝘀 𝘁𝗼 𝗴𝗿𝗼𝘄, with like-hearted brands and funders joining us to expand our reach and create even more sustainable career pathways. As career creators, we know that what we are building together goes far beyond jobs. Each opportunity we create sets off a ripple effect – transforming lives, empowering families, and uplifting communities. The Shadow movement is not just about employment; it’s about dignity, hope, and a future where youth have the chance to thrive. We are deeply grateful to every partner, funder, and supporter who believes in this mission and in the power of impact sourcing. Together, we are breaking barriers and co-creating sustainable futures for South Africa’s youth. As we step into 2025, we do so with even more heart, purpose, and determination to give excluded youth the opportunities they deserve. The work we’re doing together is changing lives, and this is only the beginning. Thank you for being part of this journey. The best is yet to come. 🩵 #ShadowCareers #ConnectionThroughHeart #ImpactSourcing #CareerCreators #YouthEmpowerment #SustainableFutures #BreakingBarriers #CoCreation #BPO #GBS #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs BPESA Harambee Youth Employment Accelerator Sigma Connected Group Outworx Contact Centre Nutun amplify5 Alorica Ascensos Collinson atm.sa Ignition Group Huntswood TELUS Digital South Africa Woolworths Financial Services HGS CXI Nimble Group
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📣 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗼𝘂𝗿 𝟴𝟵𝘁𝗵 𝗚𝗿𝗮𝗱𝘂𝗮𝘁𝗶𝗻𝗴 𝗖𝗹𝗮𝘀𝘀 𝗮𝗻𝗱 𝗮 𝗡𝗲𝘄 𝗟𝗶𝗸𝗲-𝗛𝗲𝗮𝗿𝘁𝗲𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿! 🌟 We are delighted to celebrate the 89th class of Shadow Careers graduates, marking an incredible milestone in their journey to meaningful, permanent careers. This graduation was the first class to join our new like-hearted employment partner, HGS. Held at their new site in Woodstock, Cape Town, HGS went above and beyond to create a truly memorable event, filled with warmth, heart, and celebration of these young individuals’ achievements. We are deeply grateful to HGS for the care and commitment they’ve shown in co-creating opportunities for excluded youth. This partnership represents so much more than jobs – it’s about breaking barriers, enabling potential, and creating ripple effects that will transform lives, families, and communities. Here’s to the first of many celebrations with our extended family at HGS. We look forward to seeing these graduates 𝗳𝗹𝗼𝘂𝗿𝗶𝘀𝗵, 𝘁𝗵𝗿𝗶𝘃𝗲, 𝗮𝗻𝗱 𝗶𝗻𝘀𝗽𝗶𝗿𝗲 as they take their first steps into their careers! 💙 #ShadowCareers #CareerCreators #YouthEmpowerment #ImpactSourcing #CelebratingSuccess #BreakingBarriers #Innovation #HGS #GBS #BPO #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs Trevor Arumugam Jayson Jones Thully Daniel Rasselle Roper Stacey Davids
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📣 𝗠𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲 𝗔𝗹𝗲𝗿𝘁: 𝟭𝟬𝟬𝘁𝗵 𝗖𝗹𝗮𝘀𝘀 𝗼𝗳 𝗦𝗵𝗮𝗱𝗼𝘄 𝗖𝗮𝗿𝗲𝗲𝗿𝘀 𝗦𝘁𝘂𝗱𝗲𝗻𝘁𝘀 𝗦𝘁𝗮𝗿𝘁𝗲𝗱 𝗧𝗵𝗶𝘀 𝗪𝗲𝗲𝗸! 🌟 This year has been nothing short of extraordinary, filled with amazing milestones achieved for youth empowerment. It brings us immense joy to see how we continue to activate the potential of determined young individuals who are building brighter futures for themselves, their families, and their communities. The ripple effect of this impact on society is truly remarkable. We are incredibly proud to share one of our most significant achievements: the launch of our 𝟭𝟬𝟬𝘁𝗵 𝗰𝗹𝗮𝘀𝘀 𝗼𝗳 𝗦𝗵𝗮𝗱𝗼𝘄𝘀 earlier this week! To put this into context, through these 100 classes, 𝘄𝗲 𝗵𝗮𝘃𝗲 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗲𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝗰𝗹𝗼𝘀𝗲 𝘁𝗼 𝟮,𝟬𝟬𝟬 𝗲𝘅𝗰𝗹𝘂𝗱𝗲𝗱 𝘆𝗼𝘂𝘁𝗵. Research shows that every permanent job supports a household of five to seven people, meaning the work we’ve done has 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲𝗹𝘆 𝗶𝗺𝗽𝗮𝗰𝘁𝗲𝗱 𝗼𝘃𝗲𝗿 𝟭𝟬,𝟬𝟬𝟬 𝗹𝗶𝘃𝗲𝘀. This incredible journey highlights how impactful sustainable employment can be - not just for individuals but for entire communities. We are incredibly proud of every Shadow student who has graduated and built successful careers, while also paving the way for others by creating new opportunities. Their achievements, combined with the unwavering dedication of our Shadow Careers team, are what make milestones like this possible. A heartfelt thank you to our like-hearted partners who have walked this journey with us. Your co-creation, support, and shared vision demonstrate 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝘄𝗵𝗮𝘁 𝗮 𝗽𝗿𝗼𝘀𝗽𝗲𝗿𝗼𝘂𝘀 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗰𝗮𝗻 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘄𝗵𝗲𝗻 𝗯𝘂𝗶𝗹𝘁 𝘄𝗶𝘁𝗵 𝗵𝗲𝗮𝗿𝘁. Here’s to creating even more opportunities and transforming even more lives together! #ShadowCareers #100thClass #ConnectionThroughHeart #YouthEmpowerment #ImpactSourcing #CreatingFutures #SustainableGrowth #Innovation #BPO #GBS #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs
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📣 #𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗶𝗻𝗰𝗿𝗲𝗱𝗶𝗯𝗹𝗲 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲 𝗼𝗳 𝗼𝘂𝗿 𝟴𝟴𝘁𝗵 𝗴𝗿𝗮𝗱𝘂𝗮𝘁𝗶𝗻𝗴 𝗰𝗹𝗮𝘀𝘀 𝗼𝗳 Shadow Careers 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀! 🌟 Our hearts are filled with pride as they step into their permanent careers at Nutun and we look forward to seeing them flourish and thrive. Here’s to many more celebrations of bright, talented youth starting their exciting career journeys! 🩵 #ShadowCareers #CareerCreators #ConnectionThroughHeart #JobCreation #YouthEmployment #ImpactSourcing #YouthEmpowerment #Careers #Innovation #BPO #GBS #SouthAfrica #Durban #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs Carl de Villiers John Watling Leon Dorricott Hayden Quin Aeysha Coetzee-Ismail Kim Bailey
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Thank you, Régis Haslé, for your heartfelt post and for recognising the impact of Shadow Careers. 🌟 Our mission is to break barriers and create meaningful, permanent employment opportunities for excluded youth, empowering them to build brighter futures for themselves, their families, and communities. Through our 12-week programme, we not only equip participants with industry-specific skills but also help them build self-confidence, self-awareness, and a strong work ethic - unlocking their potential to thrive in the global business services industry. We’re deeply grateful to our like-hearted partners who share our vision of sustainable change and to supporters like you who help amplify our impact. It’s stories like these that inspire us to continue shaping a more inclusive and empowered future for young people across South Africa. 💙 #ImpactSourcing #YouthEmpowerment #ShadowCareers #FutureReady #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs
Not everyone is born into an environment where work ethic, self-confidence and the skills for success in studies and a first job is instilled from a young age. The odds are especially against some young people from townships in South Africa, where unemployment rates often exceed 50% This week, I had the privilege of visiting Shadow Careers (https://shadowcareers.co/), an NGO in Cape Town, South Africa dedicated to helping young people from underprivileged communities acquire the soft skills needed to thrive in the customer support industry—a booming sector in South Africa. As part of their 12-week program, young people, selected based on their behaviors and values, not only learn the skills required to become a customer support agent but also embark on a journey of self-discovery, building self-awareness and self-confidence along the way. This program is truly a game changer for young individuals who otherwise struggle to find employment. I was deeply impressed and touched by how grateful these participants are for the opportunities Shadow Careers provides. A huge shoutout to the Shadow Careers leadership team (Adjoa Ayivor - CA(SA), MBA) for their dedication, and to Telus, our customer support partner, for supporting this impactful initiative.
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🌟 𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝘄𝗼𝗿𝗱𝘀 𝗳𝗿𝗼𝗺 𝗼𝘂𝗿 𝗳𝗼𝗿𝗺𝗲𝗿 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 celebrating their remarkable journey at Shadow Careers. Here's a glimpse of the joy and success from one of our recent graduation ceremonies.🎓 https://lnkd.in/dPA_8M7D #ShadowCareers #ImpactfulJourneys #GraduationDay #GBS #BPO #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs
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🎓 🌟 𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝘄𝗼𝗿𝗱𝘀 𝗳𝗿𝗼𝗺 𝗼𝘂𝗿 𝗳𝗼𝗿𝗺𝗲𝗿 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 celebrating their remarkable journey at Shadow Careers. Here's a glimpse of the joy and success from one of our recent graduation ceremonies. https://lnkd.in/ebydNiKz #ShadowCareers #ImpactfulJourneys #GraduationDay #GBS #BPO #SouthAfrica #SAYouth Franco Cotumaccio Noel Carbutt Nate Jacobs Adjoa Ayivor - CA(SA), MBA
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🎉 #CelebratingMilestones 𝗪𝗶𝘁𝗵 𝗶𝗺𝗺𝗲𝗻𝘀𝗲 𝗽𝗿𝗶𝗱𝗲 𝗮𝗻𝗱 𝗷𝗼𝘆, 𝘄𝗲 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝗶𝗻𝗰𝗿𝗲𝗱𝗶𝗯𝗹𝗲 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗼𝘂𝗿 𝟴𝟳𝘁𝗵 𝗴𝗿𝗮𝗱𝘂𝗮𝘁𝗶𝗻𝗴 𝗰𝗹𝗮𝘀𝘀 𝗼𝗳 Shadow Careers 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀! 🎓 These bright and talented individuals are now embarking on their permanent career journeys with TELUS Digital South Africa and we can’t wait to see them grow, thrive, and make their mark on the world. A heartfelt thank you to TELUS Digital South Africa for graciously hosting this memorable graduation event, making it a truly special and unforgettable moment for these remarkable young people. 𝗛𝗲𝗿𝗲’𝘀 𝘁𝗼 𝗺𝗮𝗻𝘆 𝗺𝗼𝗿𝗲 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝘆𝗼𝘂𝘁𝗵 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗹𝗶𝗳𝗲-𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗮𝘀 𝘄𝗲 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲 𝘁𝗼 𝘀𝗵𝗮𝗽𝗲 𝗯𝗿𝗶𝗴𝗵𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲𝘀 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿! 🌟 #ShadowCareers #CareerCreators #ConnectionThroughHeart #JobCreation #YouthEmployment #ImpactSourcing #YouthEmpowerment #Careers #Innovation #BPO #GBS #SouthAfrica #CapeTown #SAYouth Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs Samantha van Schalkwyk (nee Faure) George Todd Darren Arnold Bradley Boonzaaier Xolani Beyi
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