Is it Hard to Change Your Technicians Mindset?
What we think, what we say, what we do ultimately defines the behavior we exhibit. Mindset, attitude, habit, discipline, is so often left to chance in our businesses. We expect it of our employees, but do we invest in it for them?
To do so, we must first know what to do, we must deliver it in a committed way. We must lead by example. We must hold everyone accountable. We should learn from each other, and we should expect amazing results.
What if, investing in your technicians return 10X or 20X the investment? What if not investing cost you, hundreds of dollars a day. Per tech? It does. Each year, the average technician lets $15,000 to $40,000 of potential billed hours go unbilled; downtime, inefficiency, errors, idle time, and wasted effort.
Here is the recipe: daily exposure to new information (bite size), daily huddles mentor-led and daily execution effort and actions to succeed.
Focused Communication:
Daily huddles facilitate clear and focused communication among team members. By articulating daily objectives, teams can identify potential impediments early, promoting proactive problem-solving and reducing the risk of miscommunication.
Accountability and Ownership:
Regular huddles instill a sense of accountability and ownership among team members. When employees share their commitments—what they aim to achieve by the end of the day—they become more invested in their tasks. The daily touchpoint allows for quick updates and check-ins, reinforcing a culture of responsibility.
Recognition and Feedback:
Incorporating a brief segment for recognition and feedback during huddles is vital for team morale. Acknowledging successes—whether big or small—encourages positive behavior and fosters a supportive environment where employees feel valued and motivated to excel.
We have built PRIME Daily around this concept of changing not only the mindset but the effort that goes along with it.
Call me for more details, [email protected] 859-492-9801
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