Matt S., Platform Owner, Voice of Customer/Customer Experience at MetLife, shares why he loves being a Medallia customer. Thanks for the kind words, Matt! We look forward to many more years of partnership.
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
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Diane Yip
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Brian D.
$250m in lifetime SaaS & software revenue generated. Demonstrated ability to connect business opportunities and challenges to tangible financial…
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Michael J. Robinson
CIO | Driving Transformational Business Outcomes | Creating Value By Turning Complexity Into Simplicity
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Brian Ward
Updates
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Day #7 of 12 Days of Predictions ❄️ brings us the key to attracting and retaining customers. 🔑 Kim Palenik explains why personalization is key and what strategies you can use to help achieve it.
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We are heartbroken to hear the news that Pip Hare was forced to exit the Vendée Globe after dismasting. First and foremost, we are thankful Pip is OK and extremely proud of her and Pip Hare Ocean Racing ’s historic efforts in this epic solo sailing race around the world. Pip Hare, you continue to inspire all of us at Medallia and far beyond. #vendeeglobe
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In 2025, #EmployeeExperience remains paramount, according to EX expert Melissa Arronte. Tune in for day #6 of 12 Days of Predictions ❄️ to understand the importance of exceptional employee experience.
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Welcome back to All Things Experience, the must-read industry roundup for #CX and #EX professionals! In this edition, we’re reviewing what’s worked (and what hasn’t) in 2024, with learnings from CX Dive, Salesforce, and Lauren Wood’s Experts of Experience podcast featuring Diya Sikka of Bain & Company, KPMG’s 2024 Customer Experience Excellence index, and more.
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Are you Outer (the) Loop on what to expect in 2025? Not to worry, we have you covered. On our fifth day of 12 Days of Predictions ❄️ , Judy B. shares why focusing on Outer Loop in financial services will be paramount in the new year.
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12 Days of Predictions ❄️ day #4 is here! Lee Becker joins us today to share his prediction on what success in the public sector will look like in 2025. Do you have a prediction for public sector success? Drop it in the comments below!
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Mike Debnar shares a counterintuitive prediction for day #3 of 12 Days of Predictions ❄️ Hear what Mike has to say about perfection in AI and let us know what you think in the comments ⬇️
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Amber Maraccini joins us for day #2 of 12 Days of Predictions with her expert healthcare industry knowledge! ❄️ Personalized preventative care and AI-powered support are expectations that are here to stay in the healthcare industry.
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Congrats McLaren Racing and Zak Brown on the Formula 1 Constructors’ World Championship! What an incredible season. Way to bring it home Lando Norris. We are proud to be your official feedback partner and a part of #ThisTeam.
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