Lyft

Every time I drive on Lyft I learn something new. And sometimes I get lucky and meet great people. Last night I got both. First ride was a group born in Korea but living across the US. They were headed out to dinner but had some time to kill before the reservation. So I suggested dropping them off at another spot to hang out for a while and they took me up on it-- changed the destination in the app; all good. "Lyft drivers are the best," they said. "All my friends say it: Try Lyft first, then the other guys." 100% agree. Second ride was a new experience. I pulled up to the rider's house, texted her and waited. And waited some more. After four minutes gave her a call. Ten seconds in I got the picture. Let's just say she'd enjoyed a few extra holiday cocktails. "Oh my gosh, I have no idea," she said several times, confusingly, before hanging up. So I wanted a few more minutes and called again. Same story. Ended up having to leave-- it became clear she wasn't going to leave her house. Behind the scenes, Lyft did the right thing, charging the rider and paying for my time. Nice. Last ride was the best. Guy gets a last-minute red-eye to visit his family in New Hampshire; calls Lyft. I pull up; he's in a chatty mood. So we talk. He was an army kid-- moved around a lot as a child; lots of stories. Now in a newish job, trying to figure out his next move. Asked for some career advice; got some. Then asked for some relationship advice; got more. Seemed to appreciate it. As we got close to SFO, traffic ground to a standstill. Big accident on the ramp. Luckily he had time before his flight. Also lucky that I'd watched a Lyft driver a few weeks back perform a set of back-alley moves to avoid a similar backup. (If you need it: Head towards the Hyatt, then zig and zag towards arrivals. 14 minutes turned into 3.) Got to the terminal in no time. Again, Lyft did the right thing. The upfront pay commitment was $21.25, but because the trip took longer than expected the earnings were $33.69. It's a new policy we've recently implemented for unexpectedly long trips, and it worked like a charm. As always, I drive to learn not to earn, and your mileage may vary. Had a lot of fun getting to know some interesting people, dispensing what I hope was good advice, and helping folks enjoy the holidays. Best to you all. Looking forward to helping make Lyft even better in 2025.

"My mom always taught us to give back or just bless other people. It helped me to stay out of my funk. Even though I wasn’t able to go home, I could help make other people happy." Meet Ladine, the gift-giving driver who spreads holiday cheer to her riders 🎁 https://lnkd.in/dsUnnPjp

We took a look at driver comments from riders, and one word was used 35% more frequently than in the previous year. Can you guess what it is? Find out in today's Rev newsletter:

The secret to a great airport? A quick drop-off, short TSA lines, and cheap Chex Mix. Here’s Lyft’s data-driven list of the best airports to kick off your holiday travel. Discover more insights in this week's Rev newsletter:

Three years ago, the following question appeared on the subreddit r/lyftdrivers: "Driver here, Los Angeles. Should we try to find a way to share some of these bathroom codes from all around the city? You can find water, or even a place to park. But God help us if we need a bathroom where there's no Target or Starbucks in sight.” The predominant tone of the replies was commiseration: Finding a bathroom was a major challenge for drivers whose trips often led them into unfamiliar areas. And because drivers wanted to maximize their time on the road, they needed reliable, up-to-date information. However, the post also pointed to a potential solution: crowdsourcing knowledge from the driver community itself. This fall, Lyft began rolling out a product that operates like an in-app version of that Reddit post. Learn more about it here: https://lnkd.in/ddH3zhiX

Of course we all know about Thanksgiving, but there's another big day this week (tonight, in fact): Drinksgiving. The Wednesday before Thanksgiving is considered a popular night for hitting the bars, and now we have the data to prove it. Can you guess which city has the biggest jump in rides to the bar tonight? 🍻 Find out:  https://lnkd.in/dSfnveBz

You all know I enjoy driving on Lyft. I'm not alone: 36% of U.S. adults have worked and earned on an app-based platform, using it as a way to pay their bills as they balance other obligations or pursue their longer-term dreams. Gig work is here to stay. When something's working well at scale, your best move is to make it even better. Here are a few ideas on improving app-based while work maintaining the flexibility that has made it so popular. Thanks to The Aspen Institute for helping me think this through! https://lnkd.in/g_7T4a9T

A few weeks into our DoorDash partnership and we're already seeing great customer feedback. Turns out 70% of people who go out regularly say eating afterward is one of the best parts of the night. Plenty of riders place orders from the backseat of a Lyft so food is waiting for them when they get home. Love it. Business relationships, like all relationships, aren't easy. Our goal was to create a long-term partnership based on the idea that if both DoorDash's and Lyft's customers get great value, everyone wins. Please give it a try and let me know what you think. And Thanksgiving's the perfect time-- among other benefits you'll get half off a scheduled Lyft to the airport, up to $25. I truly hope that helps you connect with the people who matter most to you.

We took a look at ride data to find the best and worst days to travel for Thanksgiving (let's just say if you're flying on Wednesday... brace yourself). The good news: you can link your DoorDash and Lyft accounts to save 50% on your scheduled airport ride this week: https://lnkd.in/etbCuu_m Get all the exclusive insights and more in this week's Rev newsletter:

A lot of great results from Lyft's Q3 earnings last week, but I particularly want to shout out drivers for being a key part of our success. Drivers, I promise we're listening, and we're committed to doing all we can to help you earn more with Lyft. Dive into the full report here: https://lnkd.in/gWPDudJu