What happens when the Krisp team comes together? Innovation, connection, and unforgettable moments!💡 🎥 Check out the highlights from Krisp Together 24, where our global team gathers annually to share ideas, celebrate our collective wins, and build the future of voice AI 🚀 At Krisp, it’s more than work—it’s about building, learning, and growing together ✨ #KrispTogether #LifeAtKrisp #VoiceAI
Krisp
Software Development
Berkeley, California 37,419 followers
Krisp’s mission is to maximize voice productivity in online conversations.
About us
Krisp maximizes the productivity and impact of every conversation by eliminating noise distractions, increasing the fidelity of voice communication, and transcribing and synthesizing the most relevant details and analytics from every voice interaction. Unlike other solutions, Krisp works with any software or hardware configuration in a private and discreet way.
- Website
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https://krisp.ai/
External link for Krisp
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Berkeley, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- artificial intelligence, machine learning, deep learning, communication, video conferencing, recording, noise cancellation, virtual background, and voice productivity AI
Locations
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Primary
2150 Shattuck Ave
Berkeley, California, US
Employees at Krisp
Updates
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Join us at Fullband 2024 next week for an in-depth look at groundbreaking research on contact centers and customer preferences. With Steve Morrell from ContactBabel, we'll unpack key findings and examine solutions to improve CX and reduce costs: 🔄 The CX Disconnect: Unpacking major perception gaps between customers and BPOs - and what it means for your bottom line 📞 What's next for Voice: 80% of customers prefer voice-based human support despite advances in digital automation 💸 Cost of Repetitions: Misunderstandings in 80% of calls cost the industry $5.5B annually 🎯 Hiring Challenges: 64% of offshore agents aren’t hired due to accent concerns Register now and get a copy of the report: https://lnkd.in/gxAVHp4Z #voiceAI #CXAI
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The countdown is on! Join us live for Fullband 2024 on September 25 and explore how #voiceAI is transforming the customer and agent experience. 🚀 🗓 Date: September 25, 2024 🕙 Time: 10 AM PDT // 1 PM EDT Get ready for: ✅ Groundbreaking new research on language barriers in CX ✅ Insights from industry experts, analysts, and interviews with over 20 CX leaders this year ✅ Demos of AI Accent Localization, AI Live Interpreter, and breaking announcements ✅ Success stories from companies leveraging voice AI to achieve real-world impact on AHT, FCR, CSAT, and more Register here for free >> https://lnkd.in/gxAVHp4Z #Fullband2024 #KrispCommunity #cxtransformation #CXAI ContactBabel Davit Baghdasaryan Jake Braly Steve Morrell Areg Gedeonyan Anthony Canoso Daniel Haver Peter Schmitz
Discover the Future of CX at Fullband 2024
resources.krisp.ai
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Struggling with language barriers and frustration in your contact center? 🌏 You’re not alone. Our latest report with ContactBabel dives into the 💲5.5B impact of accents on customer experience, hiring, and agent well-being. 🚀 Ready to bridge the gap? Download the full report to get the insights and actionable steps here: https://lnkd.in/d_ZkaqYP? #CustomerExperience #ContactCenter #DiversityAndInclusion #LanguageBarriers #CX
The $5.5B Impact of Accent and Language Barriers on Contact Centers
resources.krisp.ai
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"When you accomplish something easily but in an unexpected way — something that fully exceeds your expectations — you usually call that magic...✨ We have to keep exceeding expectations to stay magical, so that’s what we do." 🔮 Check out the insightful interview with Karapet Gyumjibashyan on creating Krisp's magic below: 🔥 https://lnkd.in/dTwAvUri
Leader Spotlight: Creating ‘magical’ customer experiences, with Karapet Gyumjibashyan - LogRocket Blog
https://blog.logrocket.com
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Krisp reposted this
What do Krisp and SpaceX have in common? Well, SpaceX dramatically reduced the cost of launching rockets into space And Krisp just launched a Speech-to-Text API that is around 10x cheaper! 🤯 Why is this a big deal? Traditionally, BPOs and call centers were constrained in obtaining call transcription data for various reasons ❌ The API might not have an integration with their phone system ❌ The cost might be too high ❌ Customers might not allow off-platform data sharing due to compliance And now, thanks to Krisp's on-device architecture and proprietary algorithms we can provide ✅ Automatic support for ALL voice platforms (no integration needed) ✅ Up to 10x cheaper price than the industry ✅ Super privacy as customer data is not sent to any servers (including Krisp's) ✅ Both post-call and real-time processing ✅ PII/PCI removal on-device! This is all according to the disruptive tech playbook, which says "If you want to make a dent in the market, your solution should be 10x better than the status quo" I feel this is one of those moments and we are excited to see what our customers can do with it. Follow the link in the comments to learn more 👇
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Introducing Krisp Speech-to-Text API 🎉 We're excited to announce the launch of our Krisp STT API—a game-changing solution that delivers 10x cheaper transcription for call centers and BPOs. 🚀 With on-device processing, unmatched privacy, and seamless integration, Krisp STT is designed to meet the demands of modern call centers. Ready to revolutionize your operations? ✨ Learn more in our latest blog post here: https://lnkd.in/dxRTNmWZ #Krisp #SpeechToText #API #Productivity #TechInnovation
Introducing Krisp Speech-to-Text API: 10x cheaper transcription for call centers and BPOs
https://krisp.ai/blog
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This eye-opening discussion for anyone leveraging AI in CX is a must-see. Catch the full interview here 👉 https://lnkd.in/eGm8xRH3
7 out of 10 people are either frustrated or annoyed with today’s AI voice agents 😱 Respondents say their biggest complaints for human agents are long wait times (39%) and the agent having difficulty understanding accents or speech clarity (39%). In this interview, John Robb, Head of Customer Success at Tenyx and I do a deep dive into how customers perceive AI voice agents today. Here’s what stood out to me most 👇 1) AI systems must focus on more than speed, including understanding pauses, interruptions, and background noise. 2) Latency improvements in AI are important, but sometimes systems may need to slow down for better interaction quality. 3) People are disappointed with the current state of automation, presenting both a problem and creating an opportunity for innovation. 4) Many current automated systems are based on outdated, 10+ year-old technology and customers expect more. 5) Automated solutions and deployment should deliver immediate benefits to both businesses and customers. 6) Technologists must avoid trying to do too much, too soon in AI development. 7) AI deployment should start small and gradually expand to be successful. 8) Striking a balance between innovation and practical application is crucial for successful AI deployment. 9) Consumer frustration likely lies more with outdated, inadequate tech than lack of human touch. 10) Consumers prefer human agents but are frustrated by long wait times and agents’ inability to understand accents. 11) Perfectly functioning automation should connect users to human agents as quickly as possible, and enable humans to be super agents once connected. 12) Effective AI agents should quickly address the top 10 customer queries and deliver needed information fast. 13) Over the next five years, AI will increasingly remember preferences, leading to smoother and more personalized interactions. 14) Fully conversational AI agents will reduce or eliminate wait times, massively improving customer experience. John, thanks for your time and insights 🙏 Full interview here 👉 https://lnkd.in/eGm8xRH3
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Krisp has officially joined the NICE CXexchange Marketplace! 🚀🔥 This partnership marks a significant step forward in delivering cutting-edge noise cancellation technology to elevate customer experiences globally. 🌍 Learn more: https://lnkd.in/dAYX-pi7 #CustomerExperience #CX #Innovation #AI #KrispAI
Krisp Joins NICE CXexchange marketplace
https://krisp.ai/blog