Krisp’s Post

👂💡 If you are focusing on improving customer experience, elevate your listening skills with these strategies :- 1️⃣ Active Listening: Give your full attention. 2️⃣ Empathetic Listening: Understand emotions. 3️⃣ Nonverbal Cues: Pay attention to body language. 4️⃣ Reflective Listening: Confirm understanding. 5️⃣ Ask Questions: Dive deeper with open-ended queries. 6️⃣ Mindful Listening: Stay focused and present. 7️⃣ Respectful Silence: Allow moments for reflection. Mastering these techniques can transform your interactions and relationships! Which one will you try first? 🤔💬 #ListeningSkills #Communication #ProfessionalDevelopment #customerexperience #customersuccess

Imagine what could happen if your business had a multilingual customer service team? With #translationservices and #localizationservices, you could reach a wider audience and provide a better customer experience. #englishtofrenchtranslation and #interpretationservices can bridge the language gap and help your business succeed in a global marketplace. Embracing #multilingualism is key to unlocking growth and innovation. Are you ready to take your business to the next level ?

Customer service is an attitude, not a department. 🙏 Do you agree? When it comes to reaching new heights and standing out, the key lies in the customer experience. Satisfaction isn't a guarantee; it's an ongoing effort. Curious about how we're elevating our CX game? We sat down with Staffino's CEO and co-founder, Tomas Rosputinsky, to delve into the ins and outs.  Grab a cup of coffee, take a breather, and discover how partnering with Staffino has transformed our CX program. 😊 👉 Click on the link in the comments to read the full interview.  #CX #customerexperience #interview 

Language barriers significantly impact both customer understanding and service, as well as brand performance. They cause internal miscommunications, reduce customer interaction, and lead to frustration and poor satisfaction. For brands, these barriers result in inefficient workflows, foreign language anxiety among employees, cultural missteps, and diminished brand recall. E-commerce watch helps resolve these issues by leveraging social listening and monitoring tools to provide multilingual support. This enables brands to understand customer sentiments in various languages, address concerns promptly, and tailor their messaging to diverse audiences. Consequently, this enhances brand perception and fosters stronger, more inclusive customer relationships. To know more visit: https://lnkd.in/gPMfaaaj #LanguageBarriers #CustomerService #BrandPerformance #MultilingualSupport #Ecommerce #SocialListening #CustomerExperience #BrandPerception #GlobalBusiness #InclusiveMarketing

Hello Fam, It's been a while since I last posted here, but I'm back and would like to take us on a short trip into the realm of #CustomerService! It's no secret that exemplary service heavily relies on mastering two fundamental skills: Active listening and Adept communication. By actively listening to our customers, we gain invaluable insights into their needs, preferences, and concerns. This understanding forms the foundation upon which we can tailor personalized solutions and exceed expectations. Equally crucial is clear and concise communication - articulating our solutions effectively ensures that customers feel heard and valued. Let's champion these essential skills - listening to truly understand and communicating with clarity - to foster lasting connections and deliver exceptional service experiences! What are your takes on the importance of listening and communication skills? Let's continue this conversation in the comments below! Ready to elevate your customer service approach? Connect with me, Jennifer Ifeyinwa Mordi, and let's brainstorm ways to create exceptional experiences together #CX #CommunicationSkills #ListeningSkills #customercommunication #customerexperience #customerrelationshipmanagement #customerservice #customerobsessedcommunications  #CXExcellence

🌟 Exciting news! 🌟 Just wrapped up the 'Interacting with Customers' course, unlocking a treasure trove of skills! 🎓✨ Empathetic Listening: Sharpened my ability to truly understand and connect with customers' needs. Effective Communication: Mastering the art of conveying ideas clearly – a crucial skill for seamless interactions. Problem-Solving Prodigy: Honed my knack for tackling challenges head-on, ensuring customer satisfaction. Adaptability Ace: Adept at adjusting strategies to suit diverse customer personalities and situations. Customer-Centric Superpowers: Focused on making each interaction a positive, memorable experience. Ready to inject these skills into the professional arena? 💼 Let's connect and explore new horizons together! 🚀 #CustomerInteraction #SkillsShowcase #CareerJourney

📢 Shout out to Customer Experience Leaders and Exec's! 👂 Continuing from my first post yesterday on how YOU as a Customer Experience Leader or Exec can deliver outstanding support to customers who are hearing-impaired? 🦻 🧏🏻♀️ 2. Communicate using clear and straightforward language 🧏🏾♂️ When communicating with deaf and hard of hearing people, it's important to use clear and straightforward language, avoiding jargon, slang, or idioms. This approach ensures your message is understood accurately, reducing the risk of misunderstandings or confusion. For instance, instead of saying "We'll get back to you ASAP," say "We'll reply within 24 hours." Use short, direct sentences and break down complex information into bullet points or steps. ✔ In written communication, ensure proper grammar, spelling, and punctuation, and review for typos or errors before sending. Tomorrow, I'll be talking about the importance of using multiple communication channels. 👋 Happy Thursday all 👨🏼🦳 #Inclusivity #Accessibility #Diversity #DeafCommunity #CustomerExperience #CustomerService #CustomerSupport #SignVideo #Sorenson

What does a 'good' customer experience look like for you? On a service level, feeling our needs are met, and we are heard and valued all contribute to a positive experience. The goal is to leave a positive and lasting experience, although unfortunately, from a psychological perspective, due to human negativity bias, individuals are more likely to remember a terrible encounter than a good one! In my perspective, one important example is communication! This could be as simple as a timely response or updates regarding the progress of a job, changes concerning the client I represent, or even the communication of a rejection. How do you define a 'good' customer experience? #communication #techcommunity #tuesdaythoughts #recruitment #customerexperience

The global customer base brings incredible opportunities for BPOs, but language barriers remain a primary challenge. Misunderstandings, reduced satisfaction, and operational inefficiencies can hinder success. That's why accent neutralization is crucial for overcoming these obstacles. It ensures: ↳ Clear communication ↳ Enhanced customer satisfaction ↳ Improved overall service quality At ChatPandas, we tackle these challenges head-on with our premium Accent Neutralization Training Programs. Ready to break the language barrier and create memorable customer experiences? Swipe left to dive in! 🚀 Follow Ali Ashraf and reshare within your community.

Customer journey mapping is not about feeling good. It’s about getting good at feeling. In business, the size of the organisation is inversely proportional to the distance between a manager and her customer. The busywork The stakeholder management The presentations The meetings The 1-1s The day-to-day How much time do we really have to spend time with our customer? To connect with them on a deeper level? Too often, the process of uncovering the customer journey gets a big theatre around it. 👯We workshop really hard and collaborate across teams. 🧐We finally commit to doing those customer interviews. ✅It’s the only moment we actually get (our own) permission to talk to customers. And when we’ve mapped it all out: 💆♀️ We feel really good about the process. But as we all go back into normal mode, chasing KPIs on our spreadsheets, we forget about the fundamental skill we practiced: Getting better at feeling what the customer is feeling. #journeymapping #cx #customercentricity