Pyng? The one? ❤️ We're blushing 😚 https://hirepyng.com/
Pyng
Outsourcing and Offshoring Consulting
Energy is felt through the 📞 Build a remote CX team & turn your tech company into the unicorn it's destined to be 🦄
About us
Pyng helps tech startups outsource offshore CX talent 🦄 In essence, your brand (& the way your customers view you), is only tested twice. 1) Once, when they decide to start paying you. 2) And then again, when they have an issue. For many B2C tech companies, your support team is the only marketer/salesperson that a customer will interact with when they are having doubts with your service. The only way to ensure you’ll retain that user is by providing spectacular, extraordinary, over-the-top, freaking good customer support. And that’s exactly what we do. Pyng is not a call center. We’re a happiness company. 😁 📍South African talent: Native English speakers 💻 Tech focused: We specialize in CX for tech startups looking to scale ⏰ Any timezone you want, 24/7 hours 💥 ENERGY IS FELT THROUGH THE PHONE 💥 https://hirepyng.com/
- Website
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www.hirepyng.com
External link for Pyng
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 51-200 employees
- Type
- Privately Held
Employees at Pyng
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Siyanda Yabo
COO at OmTalent & Pyng
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Thando Msomi
Operations Manager at OmTalent & Pyng
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Dan Chazen
Scaling businesses with top South African talent | Founder @ OmTalent, Pyng | Premium Quality Offshoring & Outsourcing
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Gadi Kaempf
Bachelor of Commerce Management Marketing | Ecommerce | COS at OmTalent | COS at Pyng
Updates
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There's a very ╱thin line ╱of retaining a loyal customer vs. losing one ... And it's almost ALWAYS when a customer is facing an issue with your service or product. So ... why leave that crucial crossroad to a ... dare we say it ... AI chatbot? 🫨 Let's play this one out together. 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝: There's a bug in your tech product (it happens 🐜). 𝐒𝐜𝐞𝐧𝐚𝐫𝐢𝐨 𝐀: Paying customer is feeling frustrated. Like really frustrated. They fill out a ticket request and wait. AI chatbot responds with an automated "select your problem from the list below". While it may work in some cases, in this specific circumstance, nothing is applicable. Customer tries to navigate support, but is met with vague, unhelpful "bleh" messages 😓 The customer feels pissed at this point. Screw feeling frustrated 👿 *Poof* ... they are gone. 𝐒𝐜𝐞𝐧𝐚𝐫𝐢𝐨 𝐁: Paying customer is feeling frustrated. Like really frustrated. They fill out a ticket request and wait. A 🎀 𝓇𝑒𝒶𝓁 𝒽𝓊𝓂𝒶𝓃 🎀 responds, giving a personalized and in-depth explanation as to what's happening with the bug and what they are doing to fix it. Also, the real human cracks a punny joke. And sends a meme. Making the customer feel heard, validated, and supported. *Poof* ... they stay, forever ❤️ Perhaps Taylor sums it up best: It'll either last forever, or go down in flames 🔥 Don't let AI chatbots be a heartbreaker. Your startup is too precious & special for mediocre support. xoxo, Pyng
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Outsourcing 👀 Offshore talent 👀 BPO's 👀 Soooooooo many buzzwords. But really, it's simple. Here's how we recruit remote CX teams 👉 Talk to us today about building your support infrastructure: https://lnkd.in/dZRgPwZz
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🧨 Controversial theory 🧨 Your brand is only tested twice. 1) Once, when customers decide to start paying you. 2) And then again, when they have an issue. For many B2C tech companies, your support team is the only marketer/salesperson that a customer will interact with when they are having doubts with your service. The only way to ensure you’ll retain that user is by providing spectacular, extraordinary, over-the-top, freaking gooooooood customer support. Truth bomb, dropped 💣 xoxo, Pyng.
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👀 Why does Pyng outsource talent to South Africa? 👀 Swipe to find out 👉 Learn more here: https://hirepyng.com/
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Hi there. We're Pyng. Swipe to learn more 👉 https://hirepyng.com/