The digital acceleration driven by the pandemic and rising customer demands has led to the development of modern banking CRMs, and Generative AI is helping with it. https://bit.ly/4elmLI3
About us
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach with over 21,600 employees across 38 delivery centers in 6 countries.
- Website
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https://hgs.cx/
External link for HGS
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Chicago, IL
- Type
- Public Company
- Specialties
- Business Process Management, Technology, CX, Marketing, Automation, Cloud, Analytics, Work at Home, Work Cloud, Digital Experience, and Social Media
Locations
Employees at HGS
Updates
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Here’s to a season of new beginnings and boundless possibilities! Together, let’s make 2025 a year of growth, triumph, and remarkable achievements. We wish you all the success and inspiration with our leadership team! #TeamHGS #LifeAtHGS
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We are honored to share that we have been recognized in the "Most Innovative in Customer Experience" category at the prestigious DX Awards 2024 for our project: "Automating and optimizing the mandate compliance reading process with AI-powered HGS Agent X Smart Response." This achievement reflects our unwavering commitment to delivering cutting-edge digital transformation solutions that enhance customer experiences. We extend our heartfelt gratitude to our team who made this possible. Thank you CII for this amazing recognition. Here’s to innovation, collaboration, and a future filled with impactful solutions! #CIIDXAwards #Innovation #DigitalTransformation #HGS #CustomerExperience #AI
Congratulations to HGS Company for being recognized for their project "Automating and optimizing the mandate compliance reading process with AI powered HGS Agent X Smart Response." in the "Most Innovative in Customer Experience" category at the DX Awards 2024. #cii #dxawards #ciidxawards #dxensemble #digitaltransformation #ciidigital #ciievents
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Crisis management in banking involves preparing for potential threats, responding promptly when a crisis occurs, and learning from each incident to improve future responses. https://bit.ly/3ZZIkcZ
Crisis Management for Banks Using Social Media
https://hgs.cx
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When a company commits to measuring the efforts of its social media program, it ensures that the initiatives are closely aligned with overarching business goals, support the brand’s vision, & foster a community of loyal & enthusiastic brand advocates. https://bit.ly/3BwIjUN
Boost Retail Brand Advocacy with Social Media Monitoring
https://hgs.cx
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We proudly announce that the HGS data and analytics team was honored with the prestigious ONCON ICON Top 50 Data and Analytics Team Award, showcasing our commitment to driving insights, and industry-leading solutions. https://bit.ly/4fHKMKy
HGS Named Top 50 Data & Analytics Team
https://hgs.cx
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Discover how conversational AI quickly becomes a must-have for modern-day customer support goals. https://bit.ly/49adXUb
Self-Service conversational AI: A welcome reprieve from frustration
https://hgs.cx
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Learn how Big Data can help telecom companies drive innovation and achieve excellence in CX, network planning, and more. https://bit.ly/3AM7QJf
How Telecom Companies Use Big Data to Drive Innovation
https://hgs.cx
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This International Day of People with Disabilities, we celebrated inclusivity across India with heartfelt gestures and joyful moments. Every event reflected our commitment to diversity & the celebrations came alive symbolizing unity. At HGS, we believe in embracing all abilities and fostering inclusion every day. #TeamHGS #DiversityEquityAndInclusion #StrengthInDiversity
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Unlock the full potential of your digital marketing strategy with the scalability and efficiency of cloud technology. https://bit.ly/3Z0ZVQh
The Cloud Advantage: Scaling Digital Marketing in the Modern Era
https://hgs.cx