🌍 World Usability Day 2024: Designing for a better world 🌍 Today is the World Usability Day! This year's theme, "Designing for a better world", aims to bring together diverse minds across the organization to foster innovation. #WorldUsabilityDay #GoContact
GoContact
Software Development
Los Angeles, CA 23,666 followers
#1 Partner of Choice for Contact Centers
About us
GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa. It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology. GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Contact Centers, reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.
- Website
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https://www.gocontact.com
External link for GoContact
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Los Angeles, CA
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Contact Center Software, IPBX Software, Cloud, Artificial Intelligence, Customer Service Software, Customer Experience Software, IVR, Contact Center Reporting, Virtual Hold, Customer Service Agents, Web Chat, Power Dialer, Predictive Dialer, Omnichannel Customer Service, Remote Customer Service Agents, and Remote Contact Center
Products
![Click here to view GoContact]()
GoContact
Call Center Software
GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions.
Locations
Employees at GoContact
Updates
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🌍 World Usability Day! 🌍 Next month, on November 14, we’ll be celebrating World Usability Day, and here at GoContact, we couldn’t let this day go by unnoticed! This year's theme, "Designing for a Better World," inspires us to build products and experiences that are inclusive, user-centered, and make a positive impact. At GoContact, we're committed to making usability a top priority, and we encourage everyone to think creatively, collaborate, and bring innovative solutions to life! Together, let's make technology accessible and enjoyable for all. 💡✨ #WorldUsabilityDay #GoContact
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Just a few weeks ago, we had an incredible time celebrating our amazing Colombian team at our annual employee event in Cajica- Colombia! It was a day filled with inspiration, teamwork, and celebration. 🎉🇨🇴 We were honored by the presence of Jim Murphy, Rui Marques, George Mitsopoulos and other executives who joined us for this special celebration. For many of our team members, this was the first time they met in person. It was a chance to build stronger bonds, share experiences, celebrate our collective achievements and showcase their cultural vibrancy. The highlight of the event was the lively party with incredible dancing! 💙💃 It was truly an unforgettable experience that we'll cherish for years to come. We're so proud of our Colombian team and their contributions to our company's success. Thank you for making this event so special! 🎊👏 #Employeeexperience #CompanyCulture #EmployeeEngagement #Colombia #Teamwork #HappyPlacetoWork #BetterTogether #GoContact #Broadvoice
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Hoy compartimos junto a emergia - emotional experience company & CESA nuestro Transformation Day, una jornada donde evidenciamos las posibilidades del ser humano en un entorno de IA. #IA #GoContact #Emergia #Transformation
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Estamos Felices de participar en el Congreso Internacional de Cobranzas, BPO & Centros de Contacto de la Asociación Nacional de Empresas de Cobranzas del Perú - ANECOP , gracias por permitirnos ser parte de esta experiencia enriquecedora, donde se generaron lazos de valor y fortalecimos nuestro conocimiento en tendencias del mercado. 🚀 Humberto Ugarte Riva, Rui Marques, António André Pedrosa Santos GoContact más que una solución un business partner #GOContact #Cobranza #Plataforma #Tecnología #Omnicanalidad
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Estamos emocionados de haber compartido un evento inolvidable junto al GREMIO COLOMBIANO DE LA EXPERIENCIA en el Congreso Go Experience 2024 con proposito, dónde tuvimos charlas de gran valor que nos sumergieron en una experiencia única; Nuestro más sincero agradecimiento a Silvia Arias, Yuly Paola Bayona Martínez & Tatiana Rey Pardo cuyo incansable esfuerzo hizo posible este evento, tambien agradecemos a Catalina Pastrana, Diego Barón Vásquez & Santiago Castañeda por su valiosa compañía en este día. Team Go, vamos con toda! Daniel Peña Garzón ,Diana Becerra Hernández ,Rodrigo Jaramillo ,Karen Vanessa Ramos Gallego Ivonne Chapeton Chaves, Maria Fernanda Rodriguez
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Team Go Latam, viviendo experiencias de impacto junto a GREMIO COLOMBIANO DE LA EXPERIENCIA en su congreso Go Experience con Propósito 2024 Silvia Arias, Rodrigo Jaramillo, Karen Vanessa Ramos Gallego,Diana Becerra Hernández, Daniel Peña Garzón , Maria Fernanda Rodriguez ,Ivonne Chapeton Chaves #Cx #Gox #GoContact #GCX
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GoContact reposted this
👏 Estamos muy entusiasmados por compartir con ustedes la integración de nuestro nuevo socio GoContact 👏 ¡Bienvenidos a la #FamiliaAMEC! 👥 ¡Se parte de la AMEC! https://lnkd.in/eJwiafU #AMEC #CX #CustomerExperience #GoContact #LiderazgoEmpresarial #ExperienciadeCliente
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¡Ayer en #México tuvimos una charla increíble en alianza con Crevolution!🌟 En Casa Lamm, exploramos la importancia de la #IA en la cobranza, y cómo esta tecnología está revolucionando la gestión de deudas y cobros. Hablamos sobre la reinvención de la cobranza impulsada por IA, destacando su capacidad para optimizar procesos, aumentar la eficiencia y precisión, y proporcionar un crecimiento sostenible y rentable. Además, disfrutamos de unos deliciosos cócteles mientras compartíamos conocimiento y experiencias. En GoContact, seguimos generando valor y fortaleciendo nuestra posición como #BusinessPartner. No solo somos un proveedor tecnológico, trabajamos por el crecimiento y la innovación en la industria. 🚀 🤝 #IA #Cobranza #Innovación #BusinessPartner #Networking
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🚀 BlueDay con Covisian y Enel Group ! 🚀 La semana pasada tuvimos el privilegio de organizar nuestro evento BlueDay con Covisian Rodolfo Artunduaga gracias por compartir con nosotros este espacio 🌟 Durante el evento, abordamos: Buenas prácticas y puntos a mejorar para seguir optimizando el rendimiento de la operación. 📈 Hicimos un especial reconocimiento a las personas que se han destacado por su desempeño. 🏅 Siempre reforzando la idea que juntos llegamos más lejos🤝y seguir trabajando por ser un business partner para Covisian, más allá de ser una solución tecnológica. 🌐 . 💪 Aquí les compartimos algunas fotos de este momento tan especial. 📸 #BlueDay #Covisian #ENEL #BusinessPartner #Optimización #Reconocimiento #Colaboración #TecnologíaConValor
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