CS Angel

Customer Success leaders, this is one resource you’ll want to bookmark! 📌 Our angel, Michelle Novak, and portfolio founder, Josh Schachter have curated the ultimate guide to 32 AI startups revolutionizing CS—packed with insights straight from the founders 😇

The most successful CS programs have great data, technology, and process. Check out Yamini Rangan from HubSpot spotlighting this ⬇️

Our mission is to strengthen the future of Customer Success in two powerful ways: 1️⃣ Investing in tech that empowers our teams to be more effective. 2️⃣ Paying it forward to inspire and support the leaders of tomorrow. This year, we’re especially grateful to the incredible Angels and sponsors who helped us pay it forward. Together, you’ve shaped the careers of thousands of CS professionals around the world. Thank You 💙 😇

How can you show the value of your Customer Success team in ways that resonate with leadership and finance? To tackle this challenge, we recently hosted the webinar “How To Prove The ROI Of Your Customer Success Team” featuring insights from some of the best in the business. Our panelists explored practical, data-driven strategies to position CS as a growth driver and align it with top-line business goals. Here are a few key takeaways: 🔥 Haydar Al-Saad, Founder & CEO of RevSetter The magic happens when you create a direct line of sight between CS activities and the company’s strategic goals. By linking frontline KPIs with outcomes that leadership prioritizes, you’ll not only prove value but also drive stronger results. ✨ Diane Gordon, CEO of Customer Growth Consulting Owning the customer relationship requires alignment across internal teams, from product to support to engineering. When everyone is working toward a unified vision of customer success, the results are reflected in retention and growth. 🚀 Mahesh Motiramani, Head of Enterprise CS at Workato Usage and adoption are the building blocks of customer stickiness. Focus on driving meaningful engagement with your product to reduce churn and create lasting customer relationships. Missed the live session? We’ve got you covered! Diane Gordon has recapped the top highlights in a detailed blog post, so you can catch up on the strategies that will help you prove your team’s value.

Let’s be honest, getting your CS tech budget approved feels like trying to explain your job to your parents. It’s painful and often misunderstood. But the Angels are here to help 😇 Why? Sure, it’s partly selfish. We do have an interest in seeing more customer success leaders improve their tech stacks, since that’s our investment niche. But more importantly, our Angels have succeeded by securing better tools for their teams. We want to share what we’ve learned. That's why earlier this month Seth Terbeek from DrFirst, Marie Lunney from Bynder and Karl Mosgofian from Gainsight shared real-world strategies to turn “no budget” into “budget approved.” And because Seth’s a team player, he wrote a blog post from the webinar to make sure you don’t miss the highlights including: ✨ Multi-threading Don’t make it a “CS-only” ask—get your Sales team on board to make everyone a fan. Seth used an example of how this technique secured budget for our portfolio company UpdateAI. (Oh, and it was not a paid plug, promise.) ✨ Top-line alignment Karl’s mantra? CFOs want to grow revenue, not just cut costs. ✨ Think ahead Marie nailed it—plan for the future, not just tomorrow, to make your case unshakable. And because CS Angel is all about paying it forward, we also dug into recovering from bad tech decisions and how to use AI without losing the human touch. Check out the comments to register and watch the recording, or read Seth’s blog post.

How do you shine a light on and prove all the awesome work your Customer Success team is doing? The truth is, there’s no universal approach to proving ROI, but that doesn’t mean you shouldn’t find a way that works for you. Join us for an honest conversation where we’ll share real strategies to help you navigate this challenge and demonstrate the impact of your team. What You’ll Learn: 🛠How to position CS as a driver of growth, not just a cost center ⚖️How to tie CS activities to financial metrics 🧠Practical tips to gain executive buy-in and elevate CS's strategic role Our speakers include Diane Gordon, CEO of Customer Growth Consulting, known for aligning CS programs with business growth… Haydar Al-Saad, Founder & CEO of RevSetter, an expert in using data and technology to optimize CS operations… and Mahesh Motiramani, Head of Enterprise Customer Success at Workato, a leader in transforming CS teams into strategic business drivers. 🗓️ Date: November 20 2024 🕘 Time: 11.00-12.00pm EST End 2024 with the guidance and clarity you need to start 2025 strong!

💆♀️ We know how stressful it can be in Q4 — with mounting pressure to deliver results and secure the necessary budget to fuel your team’s success in the next year. 👭 But you don’t have to navigate this alone. In our upcoming pay it forward webinar, we’re going to break down exactly how to make a compelling case for your CS tech stack budget, even when time is tight and the stakes are high. 💡 Who should attend? CS leaders who are ready to take charge of their budget and anyone looking for ways to advocate for their team's future performance and operational efficiency 🎤 Meet Our Speakers (left to right) * Seth Terbeek- VP of CS @ DrFirst Seth recently revamped his CS tech stack in a highly regulated market, navigating the complexities of compliance and ROI. He’ll offer practical advice on advocating for budget in a regulated environment and scaling CS operations effectively. * Marie Lunney, Director of Scaled CS @ Bynder and Founder of DCS Connect Marie is obsessed with new tech for digital-led motions, both in her day job and through her 300+ strong community of Digital CS leaders. She’ll share her insights on securing budget for tech-driven initiatives and scaling CS with digital tools. *Karl Mosgofian, CIO @ Gainsight Karl knows exactly what your CFOs are thinking and how to communicate with them to secure the resources you need. He’ll provide invaluable tips on aligning your budget requests with financial objectives and demonstrating the value of CS to your leadership team. When: November 14, 2024 Time: 11:30 AM - 12:30 PM EST See comments for more info 😇

🔍 Ready to make the right decisions for your 2025 Customer Success strategy? As Q4 budget season is underway, securing the right tools for your team is more important than ever. Whether you're navigating your first purchase, recovering from a past misstep, or defending current investments, we’ve gathered experts who’ve been through it all to share their hard-earned insights. Join us for an exclusive webinar where Marie Lunney (Director Scaled @ Bynder ) , Seth Terbeek  (VP CS @ DrFirst) and Karl Mosgofian (CIO @ Gainsight) will discuss: 🤑 How to build a compelling case for CS tool(s) 🗺 Strategies to overcome failed past implementations 💰 Proven methods for defending your CS tech budget 🗓️ Date: November 14 2024 🕘 Time: 11.30-12.30pm EST The right decisions today will drive your team’s success tomorrow. Let’s get it right—thank you to the angels and our sponsors at Gainsight for paying it forward 😇

I recently had a chat with Gemma Cipriani-Espineira the founder of CS Angel on the #exponentialcustomersuccess webinar series. The conversation was about how CS Angel was incepted, how the group invests in their portfolio, and how Customer Success is still an industry open to tech disruption to drive impact and efficiency. For all the founders driving NRR, this is for you. Check out the article adapted from our chat for Inc. Magazine or the video at the link in comments. https://lnkd.in/gN_64BAT CustomerXSuccess #customersuccess #angelinvesting

Excited to be at the Success Amplified 2024 Summit in New York City hosted by Women of Customer Success. As a Senior Technical Support Engineer at Templafy, I’m excited to dive into AI-driven strategies that will elevate my team’s customer success to new heights! Thank you to Latinas In Tech - New York City for the invitation! #SuccessAmplified Gainsight, Reef.ai, CS Angel , Berry (YC W23)