BTRNSFRMD

BTRNSFRMD

Business Consulting and Services

Plano, Texas 1,304 followers

Increasing the Velocity of Experience Transformation | Omnichannel CX | Cloud Contact Centers| ITSM | Customer Analytics

About us

B-TRNSFRMD is a boutique consulting firm focused on agile Experience Transformation Solutions in four focus areas - Omnichannel CX, Cloud Contact Centers, ITSM Modernization, and Customer Analytics. We bring a 360-degree, value-driven approach to Digital transformation through Transformation Design, Service Reengineering, and Agile Technology Implementation. Clients have experienced increased Revenue, CSAT, Agent efficiency, and reduced interaction costs and risk through our integrated solutions. We are Consulting and implementation Partners for ServiceNow, Freshdesk, Freshworks, NICE CXONE, Genesys, and Five9.

Industry
Business Consulting and Services
Company size
11-50 employees
Headquarters
Plano, Texas
Type
Privately Held
Founded
2020
Specialties
ITSM, Analytics, CCaaS, Customer Experience, IT Service Management, ServiceNow, Freshservice, Freshdesk, Genesys, NICE, and Azure Synapse Analytics

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