Avaya

The age-old question is, what does it mean to be unified in communications? At its core, a unified system should enable seamless connections across agencies, utilizing the power of AI and the flexibility of their ecosystem of partners' collaboration tools. Avaya's Vice President of U.S. Federal, Jerry Dotson, highlights how teams can stay connected, allowing businesses to activate new ideas, increase productivity, and improve outcomes. https://bit.ly/3VbcYNJ

Customers are sharp - sharper than ever. Today's customers demand personalized experiences, seamless omnichannel interactions, and swift responsiveness from the brands they engage with. Failing to meet these expectations can lead to lost sales and damage the brand's reputation. With the Avaya Experience Platform™ (AXP), you can track engagement metrics, identify customer patterns, predict trends, and proactively protect client relationships. Steve Brock, Strategic Business and Innovation Marketing Leader at Avaya, shares more about how our services foster meaningful customer connections: https://bit.ly/3CIl8He

Provide a better experience for financial customers and employees with the Avaya Experience Platform™ (AXP). From automatic, voice, and digital channels to AI analytics and more, we're here to create an effortless digital banking system that embraces changing technology without causing disruption. Learn more: https://bit.ly/3Zetf73

It’s no secret that the communications software landscape is evolving rapidly. By 2025, enterprises will focus on upgrading outdated systems and embracing new technologies like AI and cloud-based solutions to deliver standout customer experiences. Chief Revenue and Customer Experience Officer, Marylou Maco, shares more with CIO Influence: https://bit.ly/4hW9Jng

We're focused on more than just cloud computing. For privacy, speed, and more reasons, edge computing and on-prem contact centers often need to run through local data centers. At Avaya, we take a holistic approach to the market and offer solutions with flexible deployment methods. Download the latest Aragon Research Report to learn more. https://bit.ly/3UUoInF

This Wednesday, 11/20, International Avaya User Group (IAUG) Wired returns with an exciting, interactive virtual experience. The WIRED agenda will run from 10:00 AM to 2:30 PM CST—and best of all, it’s completely free to attend! In addition to Avaya content, engage with fellow attendees and industry peers throughout the event to build valuable connections with the NEW Speed Networking portion of IAUG Wired. Click here to learn more & register: https://bit.ly/4fy19cP

Businesses can and should use technological advancements to elevate customer experiences (CX) and fuel growth. At Avaya, we utilize a solid foundation of advanced CX capabilities, Avaya Experience Platform (AXP)™, paired with a broad partner ecosystem rooted in these core principles: - Implementing the cloud while avoiding disruption - Open technology - Retaining existing investments With cutting-edge AI solutions and strong collaboration with our partners, we've deepened CX innovation, driving customer satisfaction and business growth. Read the full article on CIO Online: https://bit.ly/4fsoLzo

Explore how the intersection of human and digital labor is shaping the future of intelligent contact centers. The latest Aragon Research Report provides an in-depth look at these key insights: https://bit.ly/3UUoInF

Why is Avaya recognized as a leader in the 2024 Aragon Research Globe for intelligent contact centers? With AI on the rise, we're empowering agents to leverage it for smarter, more efficient customer interactions. Jim Lundy, Founder, CEO, Lead Analyst — Aragon Research, dives into this and more in the full report, available for download: https://bit.ly/3UUoInF

In media and entertainment, seamless communication is key. Avaya's solutions help streamline content delivery, enhance audience engagement, and provide reliable security. Learn more about how we can transform your media operations: https://bit.ly/4e0GA7R #CX