Dealing with overcrowded buses during rush hours. Can you find a solution to satisfy frustrated passengers?

I don't know if this is a standard practice with other transit agencies; TriMet, (Portland, OR) has a department/team to handle community affairs. I don't know if they do tis, but: It could be standard practice for team members to survey passengers WHILE ENROUTE (v. sending out a survey by mail or email), asking them about their route travel habits, frequency, "wishes", etc. in real time . Plus they pick up on various nuances from the passengers as well.

In der Schweiz haben die Busse Anhänger die die Kapazität erweitern. Das ist besser als einen zweiten Bus zuschicken, der ja auch einen Fahrer braucht.

1. Ensure that every suburb has a primary school and a supermarket, so that people don't need buses for their daily needs. 2. Ensure that every suburb is within comfortable cycling distance (about 7 km) of an employment centre, a secondary school and a tertiary institution, so that fewer people need buses for commuting 3. Provide more transit lanes, bus lanes and bus rapid transit routes, so that each bus can travel faster and thus provide more services along any given route. 4. Subsidise healthier and less polluting walking and cycling, at levels commensurate with subsidies for buses.

Focusing on: Increasing Bus Frequency Increasing bus frequency is a direct and effective way to address overcrowding during rush hour. By adding more buses to popular routes, transportation authorities can significantly reduce crowding, improve passenger comfort, and reduce wait times. Benefits of Increased Bus Frequency: * Reduced overcrowding: More buses mean less crowding on individual vehicles. * Shorter wait times: Passengers will spend less time waiting for the next bus. * Improved reliability: A higher frequency of service can lead to more consistent travel times. * Increased ridership: More frequent service can encourage more people to use public transportation. Implementation Considerations:

Ver las horas picos reforzando el servicio con más unidades dándole al usuario una solución mejorando el servicio. Para eso es necesario que el coordinador de servicio y el gerente operativo no solo estén en sus escritorios deben salir a realizar recorridos estar en las paradas ver la necesidad de la gente eso va a mejorar la calidad de servicio

Application de la technologie : Utiliser des systèmes de gestion de la flotte en temps réel pour redistribuer les bus là où ils sont le plus nécessaires. Déployer des applications mobiles informant les passagers des horaires et de l'occupation des bus en temps réel.

Uma rota bem estruturada possibilita melhor alocação de horários, onde deve se levar em conta o trânsito, quantidade média de passageiros, estado das ruas, entre outros.

Comme on ne peut améliorer que ce qu’on mesure, la première étape serait de dresser des statistiques de l’occupation des bus. Si le système de d’horodation et de passage des tickets est connecté, il peut être très facile de recueillir les données sur la fréquentation et d’avoir une idée de l’occupation des lignes. L’étape d’après est d’adapter le passage des bus en fonction des statistiques connues.

La optimizacion de rutas me ha permitido ser más eficiente en costos y reducir tiempos aumentando ciclos y con ello generar más rentabilidad

Aumentar la capacidad de los vehículos es una alternativa, sin embargo este tipo de medidas causan un efecto negativo toda vez que en las horas pico es financieramente viable, pero en horas valle o de menor demanda representa un costo elevado, por lo que la inversión en muchos casos puede llegas a ser injustificada, en este sentido considero mejor diseñar nuevos sistemas de transporte, pasar de buses a metro, tren o otros sistemas de transporte de mucho mayor capacidad y con vias exclusivas que garanticen el cumplimiento de los intervalos y los tiempos de ejecución de servicios.

Só há uma maneira: buscar a causa do problema, que são os monopólios dos transportes de grupos privados, os quais só enxergam os lucros. Desmantelá-los, subsidiá-los ou tornar o transporte completamente público são as soluções possíveis.

Increasing capacity and frequency is the only possible solution for this issue, the rest of offered solutions here are like a joke and will serve only to increase frustration of already frustrated people waiting for bus/tram outside on 40° for 15-20-30 minutes. Bottom line, in my opinion, talking about anything else but capacity and frequency is just frivolous (talking as one of the frustrated passengers) 😊

O acréscimo de horários no horário de pico ajuda e muito, porém uma questão a ser vista é atentar os usuários destes acréscimos, visto que ao estarem nas respectivas paradas, costumam embarcar no primeiro ônibus que chega, superlotando este, enquanto o que vai passar 5 minutos após esse vai seguir vazio, já que os usuários foram todos no anterior. Uma divulgação dos acréscimos e a solicitação para que usem estes ajudaria nestes casos.

les opérateurs de transport peuvent mieux suivre et analyser les données sur le nombre de passagers en temps réel. Cela permet de prévoir les périodes de forte affluence et d'ajuster la fréquence des bus en conséquence. De plus, la technologie de billetterie facilite la réservation anticipée et le contrôle des accès, ce qui contribue à une répartition plus équilibrée des passagers et à une réduction de la surpopulation, rendant le voyage plus confortable pour tous.

Sans changer de bus, une bonne politique de communication pourrait permettre de multiplier l’occupation des bus, en enlevant quelques sièges par exemple, et en obligeant les gens à se lever lors des pics de fréquentation.

With experience in 400 000 people cityregion are having a trunkroute system. In these trunkroutes buses are allinged less than 10 minutes apart from each other in the same route. Some buslines operate tighter spaces so bigger vehicle is not appropriate solution due to operating conditions along route. But for heavily density areas region is using multiple routes leading to dense suburbs and it have been working quite efficently when pressure is diveded thrueout options Region uses the same capacity vehicles for whole day but in some cases (routes) using so called partday vehicles operating during peak hours.

Supervision of increasing vehicle capacity can be done through Fleet Management which is integrated with the Intelligence Transport System (ITS) and Area Traffic Control System so that the distribution of the bus fleet during peak hours at certain locations can be done quickly through an integrated system. so as not to disrupt transportation needs in the area. other locations at the same peak hours.

By analyzing the functionality of the territory, some routes could be covered by smaller buses with shorter routes, which would help to relieve the main bus fleet and thus be more balanced for each route.

In my experience leveraging technology in ticketing can help manage bus overcrowding. I believe that smart cards and mobile ticketing apps speed up boarding and reduce queues. I agree with real-time crowding info helps passengers choose less crowded buses. As you know, off-peak discounts incentivize travel at less congested times, balancing passenger loads.

Es necesario contar con una terminal ventas o recargas de tarjetas de transporte ya que no todos los pasajeros saben utilizar la tecnología de cargas

The transportation authority can leverage Uber/Lyft during peak hours. Even utilizing a vanpool with a part-time driver helps. We use a worker/driver program to move over 900 workers daily. We used to move over 3,000 workers daily, but sporadic work schedules and unreliable buses reduce public transportation usage. I am sure the FTA might have specific grants to address this situation of overcrowded bus. It’s a good problem to have.

Origin - Destination charts based on passenger flows are a valuable tool to supply the required number of buses to face the demand of the passenger flows. That way, you are optimizing your resources and the effectiveness and efficiency of your system. Know your demand, provide the appropriate supply. Without metrics it's hard to face such problems, and the ticketing system is a powerful tool

A plataforma GoolSystem juntamente com o sistema da ProData utilizados pelo Consórcio de Transporte Coletivo de Pelotas - RS geram relatórios com os tipos necessários para melhor planejamento, sendo alguns deles: Total de passageiros por viagem; Passagem por tipo ( VT, estudante, idoso); Pagamentos com dinheiro/cartão; Pontos específicos onde entram mais passageiros; entre outros que auxiliam no planejamento do transporte coletivo na cidade.

Je l’ai déjà annoncé dans la première partie, effectivement, une politique moderne de compostage permet de croiser les données, et probablement de raccourcir le temps d’attente à chaque arrêt.

Apart from utilizing technology in optimizing the transportation system, we must also pay attention to the risk of problems that may occur in the supporting system. Therefore, we must also monitor and maintain the electronic information system that has been provided to prevent problems arising in its operation. One example is the bus payment ticket verification system which suddenly does not synchronize with the payment application, resulting in loss of time and money for service users who have to wait to get on the bus and ultimately their journey is hampered. This will of course trigger people who use these services to return to using private vehicles for their daily mobility and will ultimately result in traffic jams on the highway.

Aprimorar a Infraestrutura: Melhorar a infraestrutura das paradas de ônibus e terminais pode tornar a espera mais confortável para os passageiros. Isso inclui a instalação de abrigos, assentos e iluminação adequada.

les passagers peuvent planifier leurs trajets de manière plus efficace et réduire le stress lié aux imprévus. De plus, des informations en temps réel permettent aux opérateurs de transport de mieux gérer les flux de passagers et de répondre rapidement aux incidents, contribuant ainsi à une expérience de déplacement plus fluide et agréable pour tous.

Dans les transports, que ce soit le train ou le bus, la clé pour réduire le stress des passagers est de les informer le plus possible, que ce soit des retards ou des horaires de passage. Si chaque abribus donne une indication, même approximative, des prochains temps de passage des bus, cela réduit d’autant la frustration, et permet au passagers d’anticiper son parcours.

Definitivamente, tener la información relacionada con el % de ocupación, el trafico circulante, las novedades en via y la velocidad promedio de los tramos por los que circulan las rutas en tiempo real, permiten tomar o diseñar planes de acción en caliente, que de alguna u otra manera benefician, no solo el trafico de la ciudad, si no que también ofrecen mejores niéveles de servicio a los usuarios, toda vez que por medio de una adecuada relación de los temas mencionados, los controladores de ruta podrían replantear el servicio e informar a los usuarios que movilizan y los que esperan el servicio, las nuevas condiciones del servicio, así mismo ofrecer retornos de vehículos más eficientes a las terminales, para generar mas despachos.

A real-time information system will certainly make it easier for passengers on every trip, and of course turns the trip into a memory that can be shared with family, relatives and friends so that people's interest in using public transportation increases.

Melhorar a Comunicação com os Passageiros: Informar os passageiros sobre os horários e rotas dos ônibus em tempo real pode ajudar a reduzir a frustração. Aplicativos móveis e painéis de informação nas paradas de ônibus podem ser úteis.

Les boucles de rétroaction sont essentielles pour améliorer continuellement les processus et les performances. En mettant en place des mécanismes efficaces de retour d'information, les employeurs peuvent identifier rapidement les problèmes et les opportunités d'amélioration. Cela permet non seulement d'ajuster les stratégies en temps réel, mais aussi de renforcer l'engagement des employés en les impliquant activement dans le processus de décision. Des boucles de rétroaction bien conçues favorisent une culture de transparence et d'innovation, contribuant ainsi à la croissance et au succès de l'organisation.

En revanche, je ne crois pas trop au sondage des passagers pour obtenir des données objectives dans le but de l’amélioration des services. D’une part, vous n’aurez très probablement qu’une grande proportion d’avis négatif. D’autre part,, vous n’aurez jamais une vision globale et objective du ressenti moyen. Ceci dit, il peut être profitable de mener des campagnes de testeurs, aux différents horaires, qui pourront donner un ressenti objectif de l’atmosphère et du vécu des passagers.

Customer satisfaction surveys are very necessary to find out how satisfied people who use public transportation services are with the public transportation system that has been provided, where in customer satisfaction surveys service providers can evaluate service deficiencies and service improvements that may be proposed by customers.

Campanhas de Conscientização: Realizar campanhas para conscientizar a população sobre a importância de ceder lugar para idosos, gestantes e pessoas com deficiência pode melhorar a experiência de todos os passageiros.

- Implement flexible routes by Introducing route variations to disperse passenger load and optimize service - Increase bus frequency by Deploying additional buses during peak hours to reduce crowding and waiting times

In the age of reliable high speed internet access remote working or partial remote working is possible. Allowing for this allows for fewer cars and fewer buses on the road..

Acreditamos que a única maneira de lidar com a supre lotação dos ônibus, é o trabalho flexível. Infelizmente a infraestrutura das grandes metrópoles é precária e longe de serem melhores, as empresas ganhadoras das concessões tem como propósito o lucro e não a eficiência do transporte, sem contar o excesso de veículos de pequeno porte que transitam nas cidades durante os horários de pico.

Another viable solution to this problem is the use of implementation of micro mobility options, such as bike sharing and autonomous taxis. These options provide flexibility in schedule, convenience in ridership and remove the issue of first-mile-last-mile service. It is already adopted in a lot of countries, especially in Europe, while others are following suit rapidly. To conclude, I would say that micro mobility options reduce the load on other public transport systems while providing efficient and convenient service to the travellers, resulting in a win-win situation for everyone.

La collaboration avec les employeurs pour promouvoir des horaires de travail flexibles pourrait enfin étaler les heures de pointe. En adoptant des politiques qui permettent aux employés de choisir des horaires adaptés à leurs besoins, on pourrait réduire la congestion aux heures de pointe et améliorer la qualité de vie des travailleurs. De plus, des horaires flexibles peuvent accroître la productivité et la satisfaction des employés, tout en offrant aux entreprises une plus grande souplesse pour répondre aux exigences du marché.

Sin duda alguna, una medida que puede impactar bastante a los sistemas de transporte, positivamente, ya que la demanda se reduce y los buses llenos disminuirían considerablemente, pero se debe tener en cuenta que las reducciones en la demanda afectan el ingreso del sistema de transporte, ya que se perciben menos validaciones, lo que produciría medidas de reducción de oferta que impactarían negativamente la sostenibilidad del sistema.

Incentivar Horários de Trabalho Flexíveis: Trabalhar com empresas para incentivar horários de trabalho flexíveis pode ajudar a distribuir a demanda de passageiros ao longo do dia, reduzindo a pressão nos horários de pico.