How can you find common ground when resolving conflicts in leadership?

2 Listen actively and empathetically

One of the most important skills for finding common ground is listening. Listening is not just hearing what others say, but also understanding what they mean, feel, and need. As a servant leader, you should listen actively and empathetically, which means paying attention, asking open-ended questions, paraphrasing, reflecting, and acknowledging the other's perspective. By doing so, you can build trust, rapport, and respect, as well as identify the underlying needs and interests of the parties.

3 Focus on solutions, not problems

Another key skill for finding common ground is focusing on solutions, not problems. Focusing on problems can lead to blame, defensiveness, and negativity, while focusing on solutions can foster creativity, cooperation, and positivity. As a servant leader, you should encourage the parties to brainstorm possible solutions that address their needs and interests, as well as the goals and values of the organization. You should also help them evaluate the pros and cons of each option, and select the best one based on objective criteria.

4 Communicate clearly and respectfully

Communication is essential for finding common ground, but it can also be challenging, especially when emotions are high and opinions are diverse. As a servant leader, you should communicate clearly and respectfully, which means expressing your thoughts, feelings, and needs in a direct, honest, and polite way, while also inviting feedback and listening to others. You should also use positive and constructive language, avoid personal attacks and assumptions, and acknowledge the contributions and concerns of the parties.

5 Seek feedback and follow up

Finding common ground is not a one-time event, but a continuous process that requires feedback and follow-up. As a servant leader, you should seek feedback from the parties on how the conflict resolution process went, what worked well, and what could be improved. You should also follow up with them on the implementation and outcomes of the solution, and provide support and guidance as needed. By doing so, you can ensure that the solution is effective, sustainable, and satisfactory for all.

6 Learn and grow from the experience

Finally, finding common ground is an opportunity for learning and growth, both for yourself and others. As a servant leader, you should learn and grow from the experience of resolving conflicts, which means reflecting on your actions, reactions, and results, and identifying your strengths, weaknesses, and areas for improvement. You should also help others learn and grow from the experience, by sharing your insights, feedback, and appreciation, and celebrating their achievements and efforts.