If a team member feels left out in virtual chats, the key is making them feel heard and valued. Start by really listening, like, actually paying attention, and letting them know you get where they’re coming from. Say something like, "I can see how you’d feel that way. Tell me more." Encourage them to speak up by showing you value their input and keep your tone calm and inviting. Watch your words and body language, don’t cut them off or act distracted. And hey, check any biases at the door; this is about creating a space where they feel included. Empathy and respect go a long way in making sure everyone feels like part of the team.