KeysightCare Technical Support

Technical & Application Support, Stronger – Together

Industry Trends

According to a recent survey by Dimensional Research, 62% of technical companies surveyed, reported an incorrect setup of test instruments impacts their business results. 89% of the companies said they would be more efficient with faster access to test experts and knowledge resources, and of these test professionals, 95% seek technical support every month.

That is where KeysightCare Technical Support comes in; providing technical support through the KeysightCare Knowledge Center and by our technical experts who have in-depth knowledge of leadingedge technologies, industry standards, compliance, applications and the instruments and software used in your test systems.

Keysight’s Support Strategy and Commitment

With decades of test and technology experience, Keysight knows that your test system up-time, measurement accuracy, and understanding of new technologies are vital to your test and measurement success. There is no need to tackle your technical challenges alone. KeysightCare is committed to providing the help you need now with superior test and measurement customer care and dedicated, proactive support for instruments, software, and solutions. With KeysightCare you can expect faster response times, faster access to specialized experts, and faster time to resolution. This datasheet provides the details and benefits of KeysightCare Technical Support, a key part of KeysightCare, and how you can get started.

Meet KeysightCare Technical Support

Connect with a group of world-class technical experts in multiple languages. KeysightCare provides global coverage with technical experts in all regions including Americas, South Asia Pacific, and Korea, EMEAI (Europe, Middle East & India), Greater China (China, Taiwan, and Hong Kong), and Japan. The KeysightCare Technical Support global team works together, with state-of-the-art collaboration tools and processes to efficiently share knowledge and expertise while focusing on your test success.

Keysight Technical and Application Support Engineers

The Keysight Technical and Application Support (KTAS) team consists of accredited and experienced experts with PhD’s, master’s, and bachelor’s degrees in electrical engineering, physics, and mathematics. The KTAS support engineers have multiple years of domain expertise in the respective fields of electronic test and measurement and are closely connected with our R&D teams which enable a deep understanding of the measurement science behind each instrument including calculations and methodology so you can be confident in receiving the best technical support possible.

Additionally, KTAS engineers specialize in one of five key technical areas that include general test and automation, digital photonics test, component test, wireless devices including RF & µWave, and application software. KTAS engineers often work hands-on with the instruments and PathWave design software, specific to their technical area of specialty, to replicate measurement setups to support your test and instrument queries quickly and accurately.

What KeysightCare Support Means to you

When small test problems build up and workflows break down, it can significantly impact project schedules. Stay ahead of the curve: KeysightCare is a priority-one connection between our resources and your teams. Through committed, accessible, and proactive engagement, we will help you improve time to market, reduce costly unplanned downtime, and delays. Whether you have a test, application, instrument, or software question, we know response time counts.

Most common technical support services

Mitigating project risk is one of our primary objectives. You can rely on KeysightCare to support your teams with quick setup, configuration and continued operation of your new instruments and software to accelerate your speed to opportunity. But we don’t stop there. Technical support will assist with your instruments and software application questions, and how to make specific measurements. Additionally, our support engineers help with application software and firmware upgrades, licensing questions, and test automation. Many of the program and code examples are available in languages such as Python, MATLAB, C#.net, VB.net, VEE Pro, LabView and others.  

We are by your side when you need help to troubleshoot and isolate test, instrument, or software failures and determine the best steps to resolution.