Install Intercom on your iOS or Android app to see who your users are, and connect with them across every touchpoint:

All without them ever leaving your app.

Installing Intercom in your mobile app takes just a few minutes with our native SDKs for iOS, Android, React Native and Cordova.

When installing Intercom in your mobile app, you should configure the custom data you want to track about your users. This lets you send more targeted and personalized messages and carousels.

You or your developer can find instructions on how to do this in our developer docs:

The SDKs are small too, so they won’t slow down your app. 👌

From the Channels > Messenger > Install page, you'll be asked to choose whether you want to install the Messenger in a web environment or a mobile environment.

Choosing Install for web will display the installation flow for websites, choosing Install for mobile will display the new installation flow for mobile apps. 👇

The status for mobile will display “Not installed” if neither Android or iOS have been installed, or “Securely installed” if both have been installed.

There are three steps for you to complete in order to install the Messenger in your mobile apps.

Choose your installation platform of choice; iOS, Android or React Native. All chosen platforms have steps specific to that platform.

You'll be provided with options for how to install Intercom into your mobile apps and some code snippets to help with the installation. The code snippet options provided for iOS are:

The code snippet options provided for Android are:

The code snippet options provided for React Native are:

The next step will be to "Initialize Intercom" within the codebase of your mobile app. You can also manage your API keys in this step. The code snippet options for iOS are:

The code snippet options for Android are:

The choices for React Native are:

The Check installation button at the end offers a success notification if the Messenger has been successfully found for your chosen installation, or it indicates whether something has gone wrong.

To secure the Messenger with Identity Verification on mobile, go to Settings > Installation > Install for mobile and choose the installation platform; iOS, Android or React Native.

Similar to the initial installation step, you will be asked to choose which platform you wish to install the React Native SDK with (iOS or Android).

Code snippets and instructions are provided on how to generate a HMAC code (Hash-based Message Authentication Code) within your backend codebase and provide it to the Intercom Messenger. This HMAC code is used by Intercom to verify the authenticity of user interactions in the Messenger.

An additional code snippet is provided so you can include the HMAC when initializing Intercom within your mobile app. The code snippet options provided for iOS are:

The code snippet options provided for Android are:

For React Native, we provide an example code snippet for how you can use the HMAC code to initialize Intercom with identity verification.

The final step in the identity verification process is to enforce identity verification. Once this is done all requests from the Messenger which do not include the valid HMAC code will be rejected.

Within this step you will again have the option of the installation platform; iOS or Android. You can configure push notifications from this section, but it will not guide you through the process. Instead our developer docs should be used for push notification setup:

iOS Instructions

Android Instructions

Including your Articles Help Center directly in your mobile app, gives you many flexible ways to present help content to your users. Whether you use Intercom’s pre-built UI, or develop your own custom presentation, you can give your customers exactly the support they need.

Finally, we strongly recommend enabling identity verification on your iOS and/or Android app. Identity verification helps ensure that conversations between you and your users are kept private, and that one user can't impersonate another.