Transitioning to the cloud will give you more flexibility, more scalability, and will allow your staff to focus on the business objectives, rather than managing your collaboration infrastructure. 

• According to Gartner, by 2025, 85% of enterprises will shut down their traditional data centers and shift to the cloud.* 
• Cisco finds that Collaboration is one of the top reasons most businesses are considering the transition.

There are obvious benefits, but moving to the cloud is no small job. If you aren't ready for a full cloud migration, our motto is "Any Prem", meaning you have the options to securely host your collaboration platform on premise, in the cloud, or a hybrid of the two. If you're ready to make the transition, we'll work with you to select the best option and migration path for your business. 

Collaboration technology is more than a phone system. People need to feel connected to maintain a strong company culture and help prevent burnout. With virtual team collaboration solutions like the Webex App (for file sharing, video, virtual workspaces, and white boarding) you can keep your remote, roaming, and hybrid workers connected, engaged, and productive - no matter their location. 

Today’s customer wants a direct connection to the brands they care about and they expect businesses to use technology to communicate 24 x 7, via multiple channels. Our contact center solutions not only allow you to integrate all channels into your agent workflow, but also use Artificial Intelligence (AI) to automate routine responses and escalate cases based on customer sentiment.

We can record and store calls for training and compliance purposes while optimizing call patterns to improve agent staffing. Sentiment features will analyze the caller's voice in real-time and can contact the supervisor to help address a customer's concern. All these tools will allow your team to better help the customer, reduce wait times, and proactively get the right people involved at the right time.