Shipping & Delivery

When will I receive my order?

Orders made before 3pm are eligible to receive their purchases the very next business day. This is subject to stock availability.

To get an approximate delivery time, enter your area Post Code on the product page prior to completing your purchase.

Please remember that all deliveries will require a signature upon receiving the order.

Do you ship orders outside of Singapore?

Currently, we do not ship to addresses outside of Singapore.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Holiday Order Cut-off Deadline and Key Delivery Dates

The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic. To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.

Please note that delivery will be delayed due to the holiday season from Thursday, February 8, 2024 till Monday, February 12, 2024.

If you have any questions regarding an existing order, please Login to your HP Online Store account to check your order status. You can also email the HP Store team at [email protected]

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Credit Card

We accept Visa, MasterCard and American Express credit cards.

• Mastercard
• Visa
• Amex

E-Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, and have payment cards linked to your account.

0% Instalments with Atome

Pay easily with Atome in 3-month instalments with zero interest, and earn points and shopping rewards.

• For orders between $1.50 - $3,000
• Both credit and debit cards are accepted

Please note that a service fee of 0.5% - 2.95% may be applied.

How to Pay with Atome

Just follow the steps below:

Step 1:
Download the app, available on the App Store and Google Play.

Step 2:
Create an account with Atome and fill in your profile details.

Step 3:
On the HP Online Store, select Atome as your chosen payment method at checkout.

For more information, please visit https://www.atome.sg/

Eligibility Requirements

To use Atome for payment, users must fulfill the following requirements to create their Atome profile:

• Must be 18 years old and above
• Owns a mobile number issued with a Singapore prefix (+65)
• Provide legal full name and date of birth
• Provide Singapore NRIC or FIN number details
• Provide a valid email address
• Owns a credit or debit card issued by a financial institution

PayNow

Simply follow the instructions below if you want to use PayNow.

Enter UEN: 198401965K
Confirm entity name as VSTECS (SINGAPORE) PTE LTD
Input HP order number in UEN / Bill Reference

Direct Deposits / Bank Transfer

Transfer the amount using the following bank details:

BENEFICIARY NAME: VSTECS (SINGAPORE) PTE LTD
BANK NAME: DBS Bank
BANK ACCOUNT NUMBER: 003-900441-9

Payment Terms

Upon successful transfer, send a copy of your remittance slips/confirmation to [email protected]. Kindly note that it will take us approximately 1 business day to validate your payment. If no proof of payment is received within a week from your date of purchase, your order will be cancelled.

Price Promise

HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).

Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.

Price Match Terms

At the time of purchase, the HP Singapore Store (https://www.hp.com/sg-en/shop/) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from HP's authorised reseller. Just call us on 1800 278 0182.

"Comparable PCs" are defined as desktops and notebooks which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://www.hp.com/sg-en/shop/.

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

1. The applicable PC or Printer you'd like to purchase from https://www.hp.com/sg-en/shop/, and
2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the other retailer; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price.

Please note that price matching is only available when the relevant product(s) are in stock both in the HP Singapore Store as well as HP's authorised reseller at the time of purchase. The HP Singapore Store sales agent will review and verify the price match request with you on the phone, including determining whether the other retailer is HP's authorised reseller,verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Singapore Store, and checking the lower price and the availability of the product on the HP Singapore Store.

Frequently Asked Questions

1. Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: having the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://www.hp.com/sg-en/shop/

For HP Printers, yes, the product model number need to match.

2. Do the specifications have to match exactly?

Yes.

3. Do I request a Price Match before or after I make a purchase?

Before you purchase.

4. When does this HP Singapore Store Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).

This Price Match Policy applies to sales in Singapore only.

The following items are excluded from this Price Match Policy:
• Package deals (e.g. printer and computer bundles)
• Resellers
• Customer special/bespoke orders
• Contract Pricing
• Competitor clearance products or bulk purchase offers
• Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?

Currently, delivery of all orders is free of charge.

6. What if I have a coupon or special discount for the retailer's site?

Price matching will apply to designated retailers' coupons or special discount offers.

7. Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, the HP Singapore Store does not match other retailers' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

8. What if the other retailer does not have the item in stock or has limited quantities of the product?

If the item is out of stock it is not eligible for price matching.

9. Does the HP Singapore Store price match "free gift with purchase" offers?

No. The HP Singapore Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

10. Does the HP Singapore Store price match offers with financing?

The HP Singapore Store does not match financing offers. The HP Singapore Store also does not price match a price that can only be received when using a nationally recognised online retailer's credit card. However, if you buy a product from the HP Singapore Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

11. Does the HP Singapore Store match trade-in value and offers on trade-in products?

No. The HP Singapore Store does not match trade-in value and offers on trade-in products.

12. What if I have a coupon or special discount for the HP Singapore Store?

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Singapore Store, but not both.

Change or Cancel An Order

Can I cancel or change my order?

To cancel an order, call our HP Shopping Call Centre on 1800 278 0182. Please note that additional fee charges may apply.

In the event that HP decides to allow your cancellation of the order HP has the right to charge you a cancellation fee of five percent (5%) of the value of the order.

Orders that have already been processed cannot be cancelled; they must be returned to HP. For more information about returns, please read our HP Store Returns Policy.

Refunds

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.

HP Store 14-Day Return Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a refund at any time before it ships and within 14 days from the day you receive your complete order.
Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s and the cancellation fee of five percent (5%) of the order value.

If you are a business customer
(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a refund at any time before it ships and within 14 days from the day you receive your complete order.
Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 14 Day Returns Policy. It is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s and the cancellation fee of five percent (5%) of the order value.

Exceptions

HP’s 14-Day Return Policy does not apply:

• to products in which the box has been opened. Only non-opened box items are eligible for return and refund;
• to customised products that have been built to your specific requirements;
• to products that are not returned to HP in an as-new condition;
• to products returned to HP without all original packaging, media, documentation and accessories; or
• where you are unable to provide HP with satisfactory proof of purchase.

For open-box products with defects, click here for more information.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.
In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on +6272 5300 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.
You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:
• additional software and personal information
• hardware components which you have installed yourself on the product after you received it
• personal CDs or DVDs you used to install drivers for any hardware products
• passwords used to block access to the operating system or any other software components which came with the product

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call our HP support team at +6272 5300.

Our After Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking/proof of delivery as without this, we will be unable to process your refund.

Our After Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product

Returns Policy

All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you. In the event that HP decides to allow return of your product, HP has the right to charge you a cancellation fee of five percent (5%) of the value of the order.
For more information on returns terms and conditions, click here.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.
Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.
To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order +6272 5300

Please provide as much detail as possible:
Is the damage visible on the product before or after opening?
Was the box/equipment damaged?
Provide photographic evidence of the damage.
HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support. For specific technical support numbers, please visit https://www8.hp.com/sg/en/contact-hp/contact.html

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

• For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
• For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may contact the online chat agent on the bottom right of the HP Shopping website or call the Call Centre on 1800 278 0182 and speak to our customer representative.

What’s the out of stock order (backorder) cancellation conditions?

- No refunds will be given in the event of a cancellation of any purchase of supplies or accessories.

- In the event of a cancellation of any purchase of products other than supplies or accessories:

• No cancellation fees will apply in the event a cancellation request is received less than 48 hours from the time payment is received.
• A cancellation fee of twenty percent (20%) of the purchase price paid will be applied in the event a cancellation request is received from 48 hours after the time payment is received. The balance of the purchase price paid will then be refunded.

The processing time for refunds is 14 business days from the date a valid cancellation request is received.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.
Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.
There are no refurbished models available through the Clearance items.

How do I use a discount coupon code?

To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout.

1. After choosing your required options, click on the buy now button.
2. Click "View/Edit cart".
3. Enter your coupon code in the box labelled "Apply Discount Code" and click "Apply Discount".
4. Your coupon discount should show up on the Discounts line, under the Total Discount.
5. Click the "Checkout" button.
6. After you have successfully placed your order, you will receive an e-mail confirmation.

Why is my coupon code rejected?

If your coupon code is rejected, there may be several reasons:

1. You have entered the coupon code incorrectly. Please re-check the code and re-enter it.
2. You are trying to apply a discount to a product not included in the coupon offer, such as products combined with others in a bundle, or refurbished products that may not allow coupon discounts.
3. Your coupon has expired.
4. Your coupon requires a minimum purchase which has not been met.
5. Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to the first 25 units sold.
6. Your product is not available to coupon discounts as designated by coupon details.


If our site does not accept your coupon, and you believe you have a valid coupon, please call us at 1800 278 0182 (toll free), Monday – Friday (9:00am – 6:00pm) except public holiday or email [email protected]. They can assist in resolving the coupon redemption problem.

Terms and Conditions

HP Online Store distributes coupons to our customers periodically. All standard HP Online Store Terms & Conditions apply to purchases made using coupons including our Personal Use policy. Coupons may be subject addition terms, conditions, and restrictions including:

• For HP Online Store online and phone order purchases.
• Must be redeemed at the time of order.
• Valid between start and end dates as posted on the coupon.
• Limited to one usage per customer. One coupon per checkout.
• Non-transferable.
• May require a minimum purchase as designated in the individual coupon details.
• Not valid in retail stores.
• May or may not be valid with other discounts, bundles, promotions, discount purchase programs, or HP services.
• May not be combined with instant rebates.
• May be valid only with a specific type of payment.
• May or may not be valid with refurbished products.
• May or may not be limited to a set quantity of purchases, i.e., limited to the first 25 units sold.
• Valid until stocks last.
• Not redeemable for cash.
• Not valid retroactively for previously purchased products Subject to program and pricing changes without prior notice.

Each HP Online Store coupon is identified by a Coupon Code and has different requirements and rewards associated with it. Review your coupon for the specific requirements, as all requirements must be met in order to receive the coupon discount.
The HP Online Store does restrict the use of coupons and discounts for certain types of products, order sizes, and/or time periods based on criteria established by the HP Online Store.
Products and support purchased with coupons are solely for the Customer's personal use and not for immediate resale or sub-licensing.

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.