The Learning Hub for Customer Engagement

Watch Mr V. Vaidyanathan, MD and CEO of IDFC First Bank, discuss the role of personalized banking experiences in elevating customer satisfaction. Mr. Vaidyanathan talks about how the consumer mindset has changed and how traditional organizations must shift their engagement strategies to continue satisfying consumers by leveraging technology.

Watch product leaders responsible for driving business growth, from Airtel, Reliance Retail, and CNBC, discuss how to craft a winning blueprint to drive success across the offline-online divide. Panelists: * MVS Murthy, Chief Marketing Officer, @federalbankltd * Prasad Pimple, Executive Vice President & Head of Digital Business Unit, @KotakLifeInsuranceOfficial * Anu Raj, Chief Marketing Officer, @AdityaBirlaHealthInsurance * Arvind Iyer, Head of Marketing, Piramal Capital and Housing Finance * Santosh Gannavarapu, Co-Founder, @merklesokrati Moderated by Narasimha Rao, General Manager - India & MEA, MoEngage

Watch product leaders responsible for driving business growth, from Airtel, Reliance Retail, and CNBC, discuss how to craft a winning blueprint to drive success across the offline-online divide. Panelists: * Varun Das, Chief Product Officer, Airtel * Samir Ratanjankar, Senior Vice President, Reliance Retail * Smriti Mehra, CEO- English and Business News, CNBC Moderated by Shivangi Boghani, Vice President Sales - India, MoEngage

Watch product and growth leaders from RP Sanjiv Goenka Group, Gupshup, and Policybazaar, discuss how consumer brands can master AI-powered optimization, analytics, and predictions. Panelists: * Himanshu Garg, GM Product Management, @RPSanjivGoenkaGroup * Krishna Tamanna, CTO, @gupshupio * Nishant Malasisaria, Business Head - Growth, @Policybazaar * Deepak Gulati, Chief Marketing and Innovation Officer, @BridgestoneIndiaa Moderated by Udyan Nayak, Director, Sales- Strategic Business, MoEngage.

Watch product and growth leaders from Bajaj, Mahindra, and Policybazaar, discuss how consumer brands can drive seamless and agile customer experiences. Panelists: * Shubham Choudhary, AVP - Growth, Policybazaar * Vakul Sharma, Head of Product - Engagement Product, Bajaj Finserv * Vineet Shukla, VP (Head of Data), MahindraRise Moderated by Dhruv Vats, Director Sales, MoEngage

Watch product and marketing leaders from BHIM, Digitas, Ullu, Fynd, and Cricheroes, as they discuss how to engage vernacular audience with deeper, contextual personalization, sharing real use cases, along with strategies. Panelists: * Krunal Patel, Marketing Leader, BHIM * Sonia Khurana, Chief Operating Officer, Digitas * Vibhu Agarwal, Founder & MD, Ullu * Farooq Adam, Co-founder, Fynd * Abhishek Desai, Founder, CricHeroes Moderated by Sourabh Mahajan, Senior Director - Sales, MoEngage

Watch product and marketing leaders from Shaadi.com, IndiGO, Yum!, Kotak, Zepto, and Gameskraft discuss how to use zero- and first-party data to build lasting customer loyalty. Panelists: * Sumanta Sengupta, VP Marketing, Gameskraft * Mayank Valecha, Director of Product Management, shaadicom * Shitiz Dogra, Digital Marketing Leader, IndiGo * Manish Guptaa, Director Digital & Technology, Yum Brands * Karishma Kotian, Associate Director - CRM, Zepto Moderated by Gaurav Taparia, Director - Sales, MoEngage

Watch marketing and product growth leaders from top consumer brands share their two cents (and real world examples) on how to deliver contextually personalized experiences while safeguarding customer’s data privacy. Panelists: - Manmeet Singh, Head of Product and Digital Marketing, Kissht - Kuldeep Jain, Head - Product & Growth, EatClub - Anand Bhatia, Chief Marketing Officer, Fino Payments Bank - Vrinda Aggarwal, Head CLM, Join Ventures Moderated by Chandra Brahmasa, Growth Manager, MoEngage