Delivery time & costs
One shipping option is offered :
- Standard Delivery - Free : 3 to 5 working days. During sales period, shipping leadtime can be extended.
All the orders are shipped through UPS. We will send you a confirmation email at shipping. You can also follow the delivery online through the “Orders and Returns” page in your account.
Signature is required at delivery of all orders for security purposes (from you or an adult authorized by you). In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
Please note that we will not deliver products to PO boxes and to hotels.
Order tracking
Follow your package and check the expected delivery date online: Order & Returns
You will receive a shipping confirmation email once the order is on its way to you. Please note that the tracking number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
In-Store delivery
You may choose to collect the products from one of our stores (please check the list of available stores below) during the store's normal opening hours.
This delivery is free of charge.
If you are collecting the products in person, you will need to show the store your order confirmation email and a valid identification document (i.e. your passport or national ID card).
If you have authorized another person to collect the products on your behalf, this person will need to present:
- the order confirmation email;
- a valid identification document (i.e. a copy of your passport or national ID card);
- the authorized person's valid identification document; and
- a simple letter of authorization from you
- the payment card used for purchase
We will hold your products at the store for thirty (30) calendar days. If the products are not collected within thirty (30) calendar days, the store will return the products to Berluti team and we will notify you. If this occurs, it shall be treated as a free return of your order and we shall provide you with a refund for the products.
Please note that in cases of in-store collection orders, the store will not deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.
Please find below a list of the stores from which you can pick up your order:
Berluti US:
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45 E 57th, NY-10002, New York
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South Coast Plaza c/o Berluti, 3333 Bristol Street - Suite 2249, Costa Mesa, CA 92626
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Miami DESIGN DISTRICT, 140 NE 39th Street, Suite PC110, Miami, FL 33137
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9533 Brighton Way Beverly Hills, CA 90210
Countries where we ship to
You can change the country where you want your orders to be shipped from the top of the page in the section Country/Language. The list of countries authorized for shipping are in the sub-section shop on-line.
Please note that your Bag and Wish List are exclusive to each country and will no longer be visible if you change location.
If you change country, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.
Gifts
All the orders are shipped in a Berluti packaging and placed in a cardboard box.
If you're purchasing a gift, you need to click on the checkbox "This is a Gift" at checkout, before entering the delivery address.
Your order will be elegantly wrapped and will include a personal card inside the Berluti packaging.
Gift orders can be shipped directly to the receiver, as prices will not be visible.
Return conditions
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- You may return any item(s) up to fourteen (14) days from the delivery date of your order.
- Return shipping is free.
- For online orders, Berluti will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories (boxes, packaging, tags, booklets, etc.), and accompanied by a copy of the receipt, the return slip, and the security tag intact when there is one. Worn, used, altered or damaged items will be refused.
- The parcel can only be returned from the original shipping country
- The products were purchased online on berluti.com and not in Berluti stores
Please note that, in accordance with the General Sales Conditions, some categories of products, such as personalised products, cannot be returned
Returning a purchase
To process a return, just follow these simple steps described on the return slip included with you order:
1. Fill in the return slip to let us know which products you would like to return and the reason why.
2. Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed. Please enclosed the return document.
3.To request a return, you need to call our Customer Service at +1 877 895 0006 to arrange a suitable date and address: the courier will collect the package from wherever you wish (The parcel can only be returned from the original shipping country). Return shipping is free of charge.
4. Stick the pre-paid UPS shipping label on the box over the previous delivery information. This pre-paid shipping label was included in the package when it was originally sent to you.
The products can be also returned to a Berluti Boutique of the original shipping country.
Before requesting a return please make sure the products comply with our return conditions.
Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through our Customer Service at +1 877 895 0006.
Refund Timing
Once we receive your returned items, and after verification and validation by our Quality Department, we will process your refund within 30 days. You should see the credit approximately within two weeks. Exact timing will depend on banking procedures.
Berluti reserves the right to refuse at its discretion any returned items that do not meet the conditions defined above.
You will receive an email confirming acceptance of the return.
The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency.
In-store Returns
You are also entitled to return products ordered via berluti.com to a Berluti store, for a maximum of Fourteen (14) calendar days following the date of delivery.
Follow the steps listed below:
- Please ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed. Please enclosed the return document Pack the products in the original order box without sealing the package;
- After verification of your returned articles in stores, and validation by our Quality Department, you will receive a confirmation document to keep until you receive the email with refund confirmation
When you return a product to a Berluti store, it will not be possible to credit the refund to your credit or debit card at that time.
Online returns can be brought to and processed in the below stores:
Berluti US:
- 677 Madison Avenue , NY-10065, New York
- South Coast Plaza c/o Berluti, 3333 Bristol Street - Suite 2249, Costa Mesa, CA 92626
- Miami Design district , 161 NE 40th Street , Unit M 100/200, Miami , FL 33137
- The Shops at Crystals, 3720 South Las Vegas Boulevard, Suite 240 A Las Vegas, NV 89158
- 9533 Brighton Way Beverly Hills, CA 90210
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