Delivery time & costs

One shipping option is offered :

• Standard Delivery - Free 

Please note that shipping may be delayed due to unexpected shipping problems or the defects of the product.

• We don't ship on Saturdays, Sundays, holidays.
• The number of days required for delivery after shipping varies depending on the area where the customer lives.
• Please note that product delivery may be delayed due to weather, natural disasters, or transportation issues.
• Shipping may be delayed during busy periods.

Working days are Monday through Friday during hours of business (9am to 5pm), excluding national holidays.

All the orders are shipped through UPS. We will send you a confirmation email at shipping. You can also follow the delivery online through the “Orders and Returns” page in your account.

Signature is required at delivery of all orders for security purposes (from you or an adult authorized by you). In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.

Please note that we will not deliver products to PO boxes and to hotels.

Order tracking

Follow your package and check the expected delivery date online: Order & Returns

You will receive a shipping confirmation email once the order is on its way to you. Please note that the tracking number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

Pick-up in store 

BERLUTI GINZA Boutique offers the Pick-up in Store service for items ordered online.  

Please confirm the store opening time before visiting BERLUTI GINZA Boutique. 

You have up to 30 days following the receipt of the email to collect your order. Please be aware that your order will be cancelled automatically if you didn’t pick up your order before deadline. 

It may take store staff some time to pick-up and wraping the product before giving the product to you. We appreciate your patience and understanding.  

How to pick up 

1. You will receive an “ready to pick up” email as soon as your order is ready for pick-up. 

2. We will need your signature to finish the pick-up process. 

3. Upon receipt, please come to the boutique along with the email that you received and a valid form of identification. 

If you have authorized another person to collect the products on your behalf, this person will need to present: 

• the order confirmation email; 

• a valid identification document of both authorization person and authorized person. 

• a letter of authorization from you 

• the payment card used for purchase 

In-Store delivery

You may choose to collect the products from one of our stores (please check the list of available stores below) during the store's normal opening hours.

This delivery is free of charge.

If you are collecting the products in person, you will need to show the store your order confirmation email and a valid identification document (i.e. your passport or national ID card).

If you have authorized another person to collect the products on your behalf, this person will need to present:

• the order confirmation email;

• a valid identification document (i.e. a copy of your passport or national ID card);

• the authorized person's valid identification document; and

• a simple letter of authorization from you

• the payment card used for purchase

Please note that the tax refund service is not available for remote purchases.

We will hold your products at the store for thirty (30) calendar days. If the products are not collected within thirty (30) calendar days, the store will return the products to Berluti team and we will notify you. If this occurs, it shall be treated as a free return of your order and we shall provide you with a refund for the products.

Please note that in cases of in-store collection orders, the store will not deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.

Please find below a list of the stores from which you can pick up your order:

Berluti Paris:

• 9 Rue du Faubourg Saint-Honoré, 75008 Paris

• 26 Rue Marbeuf, 75008 Paris

• 14 Rue de Sèvres, 75007 Paris

Berluti Cannes : 29 Rue du Commandant André, 06400 Cannes

Countries where we ship to

You can change the country where you want your orders to be shipped from the top of the page in the section Country/Language. The list of countries authorized for shipping are in the sub-section shop on-line.

Please note that your Bag and Wish List are exclusive to each country and will no longer be visible if you change location.

If you change country, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.

Gifts

All the orders are shipped in a Berluti packaging and placed in a cardboard box. 

If you're purchasing a gift, you need to click on the checkbox "This is a Gift" at checkout, before entering the delivery address.

Your order will be elegantly wrapped and will include a personal card inside the Berluti packaging.

Gift orders can be shipped directly to the receiver, as prices will not be visible.