BBC Studios Distribution Limited - Feedback Process
BBC Studios Distribution Limited (BBC.com) welcomes your feedback on any accessibility barriers that you may have encountered in dealing with the BBC.com service. The person at BBC.com responsible for receiving feedback is the Principal Service Manager of BBC.com. Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Feedback can be sent by:
Email: You can email us at [email protected]
Online webform: Accessible above this notice.
Anonymous Feedback
Individuals providing feedback can provide personal information and contact information, but they do not have to. If you with to submit feedback anonymously, the webform and live chat may be the best methods to do so.
Acknowledgement of Feedback
We will acknowledge all feedback, other than anonymous feedback where we do not receive contact details for the person providing the feedback.
Confidentiality of Feedback
We wil keep all feedback confidential as required by applicable law
How feedback will be used
Feedback will help BBC.com continously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help BBC.com develop its future plans and it will help us know how we are progressing towards our goals.
Last updated: 1 June 2024