Rich Hanrahan

Access to HR advice and guidance is essential for business. HR advice and guidance covers the whole spectrum of the employee lifecycle:- HR Advice and Guidance To Maximise Your People Contribution https://bit.ly/2SMSHhi @pdiscoveryuk #humanresources #hradviceandguidance

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Free Internal Service Excellence Webinar Duration: 30 minutes Facilitator: Multi Award-Winning Trainer, Jacqui Turner Date: 19th November, 12:30pm – 1:00pm GMT This webinar is for SME business leaders who recognise the importance of achieving internal service excellence across teams and departments to deliver superior customer/client service. If your organisation struggles with silos, poor cross-departmental collaboration, and communication issues that impact customer satisfaction, this webinar will provide proven strategies to remove these barriers. Attendees will learn how internal service excellence can increase productivity by 20%, improve customer satisfaction, reduce issue resolution times by 40%, and generate 10-25% cost savings. The session will explore the link between internal and external service, identify common internal barriers, and equip you with actionable steps to implement within your SME business. Further details are available via the link in the comments below.

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Free Internal Service Excellence Webinar Duration: 30 minutes Facilitator: Multi Award-Winning Trainer, Jacqui Turner Date: 19th November, 12:30pm – 1:00pm GMT This webinar is for SME business leaders who recognise the importance of achieving internal service excellence across teams and departments to deliver superior customer/client service. If your organisation struggles with silos, poor cross-departmental collaboration, and communication issues that impact customer satisfaction, this webinar will provide proven strategies to remove these barriers. The session will explore the link between internal and external service, identify common internal barriers, and equip you with actionable steps to implement within your SME business. All this in 30 minutes for free! Further details are available via the link in the comments below.

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Invest in Your Team’s Leadership Growth! 🌱 Calling all Business Owners! LCI’s Lead with Coaching programme is your chance to elevate your team’s leadership abilities through a 6-day transformational journey. 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐯𝐞 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: 𝟑 𝐑𝐞𝐚𝐬𝐨𝐧𝐬 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦 𝐒𝐡𝐨𝐮𝐥𝐝 𝐉𝐨𝐢𝐧 👉 Unlock Team Potential: Understand how a coach approach can maximise your team’s potential. 👉 Leadership Prioritisation: Help your team get clear on their leadership responsibilities and priorities. 👉 Professional Coaching Toolkit: Equip your team with the tools they need to develop and support their colleagues. 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 𝐃𝐚𝐭𝐞𝐬: In Person: Sept 10th, 11th, 24th, 25th Online: Oct 2nd & 9th 📍 Location: Carrick on Shannon, Co Leitrim Empower your leadership team today! For more information, click the link https://postly.click/cwH to view the brochure. To book your place, email: James@https://postly.click/ojS Website: https://postly.click/O79 #LeadershipTraining #BusinessLeadership #TeamEmpowerment #LeadWithCoaching Gerry Duffy James Martin Carol-Ann Smith Melanie Barn

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Invest in Your Team’s Leadership Growth! 🌱 Calling all Business Owners! LCI’s Lead with Coaching programme is your chance to elevate your team’s leadership abilities through a 6-day transformational journey. 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐯𝐞 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: 𝟑 𝐑𝐞𝐚𝐬𝐨𝐧𝐬 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦 𝐒𝐡𝐨𝐮𝐥𝐝 𝐉𝐨𝐢𝐧 👉 Unlock Team Potential: Understand how a coach approach can maximise your team’s potential. 👉 Leadership Prioritisation: Help your team get clear on their leadership responsibilities and priorities. 👉 Professional Coaching Toolkit: Equip your team with the tools they need to develop and support their colleagues. 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 𝐃𝐚𝐭𝐞𝐬: In Person: Sept 10th, 11th, 24th, 25th Online: Oct 2nd & 9th 📍 Location: Carrick on Shannon, Co Leitrim Empower your leadership team today! For more information, click the link https://postly.click/cwH to view the brochure. To book your place, email: James@https://postly.click/ojS Website: https://postly.click/O79 #LeadershipTraining #BusinessLeadership #TeamEmpowerment #LeadWithCoaching

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I'm back with the answer to the question I posed last week! What skill is one of the most important for any organisation’s future success in this VUCA cubed world? The answer is of course: COACHING!! In a recent CIPD webinar, my colleague @Fiona Anderson and I demonstrated just why this is the case and how you can go about building a case for coaching to grab the attention of your executives. Our feedback shows that those people who have been coached report feeling some of the following: ·      I feel empowered to take ownership & I am able to make quicker decisions ·      I feel enthusiastic, energised & engaged ·      I am encouraged to challenge the status quo, experiment & be creative ·      My strengths are recognised/fully utilised & I feel truly valued Do you have high levels of employee engagement, productivity & staff retention? If not, you might be interested to consider the huge value that coaching can have as an inherent part of your culture. One of my aims with each one of my clients is that when they leave their coaching session, they feel energised and ready to conquer the world!! Just like I did in this picture (with Mr M & our daughter Holly Munden) when we conquered the top of the Sydney Harbour Bridge!!  #coaching #executivecoaching #employeeengagement #productivity #culture

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If you're considering training to bring Everything DiSC and/or The Five Behaviours to your colleagues, then now is the time. We have a course next week that still has a few spaces available. If you'd like to join then the link is below 👇 #everythingdisc #disc #disctraining #disccertification #discfacilitator

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Are you an SME Leader who recognises silos and a lack of cross departmental communication is impacting your customers?   Then come and join me on November 19th, at 12:30pm for my free Webinar During the 30 mins I'll be sharing strategies you can take away that will help you break down SILOS, increase cross departmental Collaboration and Communication and achieve internal service excellence Why is this important? Well many studies have shown that companies who achieve internal service excellence see the following benefits: • Increase in NPS by a minimum of 5 points • Increase in Customer Retention by at least 10% • Increase in First Time Resolution by at least 20% • Faster resolution times by up to 30% • Increased CSAT scores by a minimum of 10% If you want to see similar results in 2025, register now. I absolutely guarantee it will be worth 30 minutes of your time. Register via the link in the comments PS How do you feel as a customer when there's a delay in achieving a resolution for you, because it's clear depts are not communicating with each other? Share below

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Top tip for coaches and consultants! Don’t forget to share how people can work with you once in a while. What you offer, who it’s for and how it will help them. I know this may sound obvious, but you'd be surprised how many coaches and consultants don't ever share the details of their offers on social media. And if I'm honest, it's something I personally still find resistance doing! 🙈 Yep, even as a biz coach. I still have to work hard to overcome my deep-seated conditioning that it’s ’wrong’ to sell. Greedy. Arrogant even. And so it feels vulnerable and exposing. Unsafe for my nervous system. Risky. What if people say no? Until I remember that what I do genuinely changes businesses. And lives. Then making invitations becomes a generous act of service. And I bloody love to serve! 🙏 But I also like provide for my family and live a comfortable life filled with freedom and joy. I won’t be for everyone and that’s ok - they’ve probably already unfollowed! And not everyone will be in a position to invest or ready to ask for the support they need just yet. But maybe you are? 🤔 Maybe you're ready to stop muddling by on your own, fast-track your business growth and actually start making the impact and the income you became a coach for in the first place. So unless I make the invitation to you, you'll never know how I can help. I’m not in the business of coercion or persuasion. But if you ARE ready - and have followed me long enough to know that I’m not just another 🐂 💩 'biz coach who coaches coaches' 🙄 , I’d love to chat. If you’re looking for a business mentor and coach who has been exactly where you are now - I ran a profitable career and leadership coaching/ consulting biz for 4 years before I became a business coach in 2021 - we could be a good fit. Here are the 3 ways we could work together in July and if one takes your fancy, leave the relevant emoji in the comments below and I’ll pop you over a DM with a link where you can find out more. Or if you’re unsure which would be best for you, send me a DM and let’s chat! #femalefounder #fempreneurs #womeninbiz #careercoaching #wellbeingcoach #businesscoach #leadershipcoach

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